Nuffield Health Croydon Fitness & Wellbeing Gym - Croydon

G96

Decent sized gym with good classes in a good location, but the equipment is awful. Half of it is broken at any given time, and they take forever to get fixed. The stairmasters have been bust for over a year now, not good enough for how expensive it is.

Shirin

When I joined they hadn't told me the jacuzzis had closed permanently which was just false advertising. I constantly get texts about the sauna or steam room facilities being closed. The drains in the shower rooms smell something horrid. Half the gym equipment needs servicing and the other half is just completely broken with no repairs on the horizon (the pull down bar weights are now going on 4 months without repair). They NEVER answer their phones, no matter what time of day you call. Now I'm locked into a year long contract which I can't even speak to anyone about ending or getting out of.

Genevieve P.

It's crazy to me that Nuffield Health are pushing so much money into some clubs (Crawley Worth club) but completely ignoring this one. There are always multiple cardio machines not working, machines are dirty and they turned off the jacuzzi but increased membership prices!
If you can try another Nuffield, this one is letting them down massively. Last time I was there I also witnessed a member of staff (off duty) in the gym arguing with a member! Very unprofessional.

James B.

What is going on at this gym...it's a lovely big space in a good location but the maintenance of the equipment is a joke. I usually use the one in central Croydon but I was there last night and only 4 out of 8 cross trainers were in service, and only 1 exercise bike. They have 2 stepper machines, one of which has been broken for over a year and now the other one seems to have packed up too...fix/replace broken machines!

Jade B.

For the price wouldn’t recommend, the machines are old and half the time they’re out of service. Some of the staff are weird/rude, some are great it’s hit and miss with them. The gym is also very small in general so can’t imagine how busy it gets at peak times. For £72 it definitely seems like a stretch for what you receive. The sauna and steam room are also the size of a shoe box and the jacuzzi permanently closed. I’d genuinely pay £100 more per month to go to David Lloyd but I’m now roped into a 12 month contract. So once that’s done I’m goneeee

helan S.

Terrible for the price you pay. Half the equipment don’t work there is 2 step machines one has been broken for over a year and now the other one isn’t working. The sauna is always out of service it’s way overpriced

sk 8.

For 70 odd pounds a month half the stuff doesn’t even work in the gym, facilities are equal to a leisure centre

Billy G.

This is a really poor Nuffield Health Gym.

The duty manager has no empathy and does not care about customers. Due to needing to save money, as reference by their website and T and Cs emailed the club to cancel my rolling contract, which required one months notice. Over a month later I realised they were still taking payments and told that an email stating my notice is no longer enough and I need to fill out a form. I filled this out but asked if no further payments could be taken as I’ve already been charged for June and July since given my notice. The duty manager Philip Wiesel, was rude didn’t show any acknowledgement or appreciation of my situation, showed no empathy and just reiterates the I would be charged again for a service I’m not using in August. Really disappointed as I was still going to consider returning on the future.

But with this service coupled with the fact the gym always has broken equipment, no catering for hybrid training, the pool is often very dirty, jacuzzi is no longer working and the showers and changing rooms are very dirty too, I can confirm I will never take out a gym membership with this awful company ever again.

DO NOT sign up here, unless you want a really bad gym experience.