David Lloyd Beckenham - Beckenham

Shaistah Ramkissoon

I hate gyms but was looking for a great place to resume my love of swimming. Happened upon this spot and after my tour with Stephen, I was sold!! It’s honestly a club - mind body and soul. They’ve been undergoing renovations and I am pumped to experience it all and find new hobbies.

Will provide an update after my first couple weeks on the interactions.

Francesca Powell

Ok so my gym is going through a big transition and I’m excited to see the final outcome when completed.

The new gym has just been done up and installed, there is clearly new equipment in some instances and the new coat of paint has a a really lovely colour.

However, the mirrors in the gym were not cleaned properly.
Which is annoying, because you want everything to look and feel as expensive as they say this transformation is going to be and matches the membership rate you’re paying to go there and use all the facilities.

I just hope once everywhere has been revamped and is fully functional the standard shall pick up again, otherwise everything they are doing right now is pointless.

Tommy Situ

Very arrogant and unfriendly place, back in 2022, they had no guest policy for hot summer day, and would not let my miss to wait inside while I took my kid to do indoor swimming. Even though they are completely empty indoor. The manager simply tell off my miss to wait in the car, that was the most insulting customer service I’ve ever received. We cancelled our membership immediately and never come back again.

William Bulman

Some staff are lovely but they struggle to manage reception effectively. I didn’t mind that too much until I got a parking charge for using a parent and child bay when taking my children who are registered to one of the classes. Apparently I should have queued up with two young children to give my registration plate. This isn’t the case for any other parent and child bays I use, imagine doing that at a supermarket. The club could easily keep a log of registered parents and their car details. Even when we explained to the parking company contracted by David Lloyd they rejected it! Should be a warning at best if they know the bay was used in good faith. Have been using the parent and child bay for nearly a year too, and nobody ever told us directly about this unusual expectation.

Eve Charlotte

I only recently joined David Lloyd Beckenham and I'm already really enjoying my time here. The facilities are amazing and there is something for everyone to enjoy. I want to say a big thank you to Hannah who toured me around the club. She tailored to my needs and made the sign-up process super easy. Excellent!

Rachel

Beautiful health club. James gave me a tour and really went the extra mile to make sure all my interests were catered for. A real asset to the company. Can’t wait for my membership to start!

Buzz

If you want 5* facilities and 0 customer service then this is the club for you. The fantastic facilities are simply overshadowed by incompetent, rude and simply lazy staff. Staff appear to be getting younger and younger which wouldn't be a problem if it didn't come with the teenage laziness and attitude. The staff boasting of their reduced and sometimes free access to the club in return for only having to work "shifts here and there" just shows how little they care about members and the high fees they pay. Staff, especially behind the bar, often chat amongst themselves whilst customers are waiting to be served, lurk behind the kitchen area to avoid service and couldn't look more miserable to be there if they tried. It is such a shame that the amazing look of the club is let down by poor training and a lack of guidance/development from management.

Molly Stringer

Love this club! Can’t wait for the upgrade and see what’s been done to the spa, loving the new gym and club room.
I have been served by Jan at the bar several times now and always greeted with a warm welcome and a smile… and she makes the best drinks! 🙂