Nuffield Health Wolverhampton Fitness & Wellbeing Gym - Wolverhampton

Wendy S.

Been a member since summer 24. It’s a great place with friendly staff and lovely pools and a good range of classes.
However, I’m fed up that there’s absolutely no heating in studio 2 and this has been the case for a number of weeks. It makes Pilates quite miserable. Please please get this sorted.

A

Don't use, won't let you cancel as they wont accept a bank statement or provisional license as a change of address, how were you supposed to of got the provisional license if you dont live there? They want a bill or rent agreement but if you move in with someone and its their place how are you supposed to get that when everything is in their name? Send debt collection agencies after you pretty much straight away.

The gym isn't even very good, too busy so you can't get on any machines and the locker rooms are dirty and smell. Sauna and steam rooms arent hot enough. Much better options out there, nowhere near worth the fee. Stay well clear.

David W.

Been a member for two years. Can’t say I’m impressed, the gym has way too many running machines, free weights are ok, but for individual training the weight machines are seriously lacking in variety and number. The swimming pools are the biggest asset, but they are not maintained and not cleaned. There are still leaves in the outdoor pool from last year and the pool and equipment is dirty. Also the jacuzzi has been removed and replaced by four loungers, not the customer experience I paid for. We have been in and out of different changing rooms because of poorly implemented “improvement”of the showers, quite frankly a joke. This gym needs to seriously look at it self and provide a five star experience for its customers.

Neil R.

Nuffield gym , same as any other gym, within Wolverhampton, a little expensive against the others, why I dont know, only difference is they have a pool , 2 Jacuzzi, steam room and sauna, nothing really to warrant the £50 off peak Pass per month, and even dearer if you want a roll on month contract ..family are classed as separate pricing, so not so good, only difference is not many kids even with parents , I dare say a hot summers day will be different as they have sun loungers by the outdoor pool, even that's a good temperature all year round ..
Only handy for me as i live within 10 min drive from here or I'd change gyms .

Declan W.

I have been staying at the premier inn this week for work. I thought I would try out Nuffield health as it was only next door. The customer service I had from the reception desk when I entered was second to none. All of them were so friendly and couldn’t have been more accommodating for me as I was using daily gym passes every day. The facilities were also great and really enjoyed the over all experience of the gym. Thanks again if I ever come back down to work I will 100% use the facilities again.

Bethan S.

My friend and I just spent part of the day there (as we are staying at the premier inn next door). What a delightful time we had. The gym is amazing (went on a Tuesday in December so quiet), loads of great equipment. The receptionist was super helpful and lovely and welcoming. Then we used the outdoor and indoor pools, again great. Lifeguard was chatty and lovely and helpful. The food and smoothies were great, good portions and reasonably priced. the chef made extra effort and went out of her way to account for an allergy. The lady behind the bar serving our food was amazing. The friendliest and most helpful staff and genuinely nice and happy to help. If I was local I would certainly join in a heart beat!

Fun H.

Gym has gone massively downhill.

The opening hours are incorrect as they close the gym 30 minutes early (what for? Doesn't take 30 minutes to walk down the stairs).

The cleaners start cleaning around you like a nuisance an hour before closing (not during the 30 minutes they close early) and the personal trainers go around turning off machines because they want to get out early.

Male changing rooms are always humid, damp and smell.

Nobody re-racks weights, gym floor is a mess.
A big 20% of the gym floor is taken up by a stupid open space where classes block everyone moving about the gym despite their being 2 studio rooms they could use.

Also shout-out to the old chap who goes at 6:30am and uses the cable machine for an entire hour whilst mainly speaking to people.

Declan

Have been a member here at various times from when it was Esporta and then Virgin Active. I have recently cancelled my membership for the below reasons:

- the closure of the outside pool for winter (when I personally found it was most enjoyable)
- the closure of the indoor jacuzzis with no explanation or alternative plan, resulting in a very unattractive area poolside
- relatively unfriendly personal trainers (I am sure they are nice but in previous ownership, PT’s would approach people in the gym and say hello etc)
- the repeated closure of male changing rooms with incredibly basic alternative shower facilities
- too busy to use equipment and untidy at times
- cleaners trying to get the cleaning done in the very last hour to closing - rather than afterwards when people have finished their workouts
- the hike in membership prices
- followed by the takeover on the carpark of unwanted guests where there was no communication from the club that this had happened

I must say - the reception staff were always polite and would say goodbye upon leaving. Also, some classes such as Pilates and Spin are great - hence 1 star