Spark by Hilton London Romford - Romford

Abi S.

I have never given a hotel - or any establishment - a 1 star review. I've been to hundreds of hotels and this might be the worst. The ONLY good thing about this place is one of the receptionists (potentially Lola?). We arrived to an unclean toilet filled with hair in the sink and on the shower supplies. It was disgusting. The toilet seat was up too, so I'm wondering if someone had used it before we came? It was honestly a terrible start. The receptionist insisted she would clean it as the housekeeping staff had already left.
Not only was the room small and unclean, but we were then woken up by a fire alarm on our first night! And finally, they have no amenities like a shower cap. The station is close by, which is also good, but that is as far as it's redeeming qualities go. I wouldn't recommend this hotel to anyone and I regret coming here.

Brandyn J.

There is no parking anywhere near the hotel, and upon arriving the one parking deck suggested by the night time receptionist...that was a 10 min walk away...was closed down for maintenance, so we spent 30 min just trying to find a parking spot. So do NOT plan on bringing a car if you stay here.

The rooms are quite small...which I know is typical for London...but these were exceptionally small. They were clean so no issues there, just small.

Lastly the location is not the greatest because it's right next door to a train station where there are many homeless, drug addicts, etc. that congregate near the hotel entrance at night.

N T. C. (.

Spark by Hilton Review

Let me start by clarifying: this is not what you would expect from a Hilton property. Spark by Hilton is a budget hotel with very basic amenities—no fridge, no facial tissues, no room phones, and only standard WiFi (you pay extra for premium). For £95 per night, it feels closer to a backpacker’s lodging than a typical hotel experience.

Accessibility & Convenience
The hotel’s setup is highly inconvenient, particularly for individuals with disabilities. Cars are not allowed to drop off passengers at the entrance—you are required to walk about 400 feet to reach the hotel. The nearest car park is a six-minute walk away, and only black cabs are permitted to stop at the front. This is an unwelcoming arrangement for anyone with mobility challenges.

Housekeeping is minimal, with rooms cleaned only every two days, and even then, you must request it. The lack of basic amenities and convenience makes it clear that this is far from Hilton standards.

Customer Service
The staff experience was mixed. While the receptionist and maintenance staff, particularly Tom, were exceptionally helpful—Tom even walked with me from the street to the hotel—the manager’s attitude was shockingly rude. There was no willingness to assist or provide support, which is unacceptable in any hospitality setting.

Room & Amenities
The accessibility room itself was reasonably sized, with a spacious bathroom and good water pressure in the shower. However, the sparse amenities made it feel underwhelming.

Breakfast
The breakfast was decent, with good service, though the selection was limited.

Other Issues
The hotel was generally quiet, aside from the recurring fire alarms, which were disruptive.

Overall Verdict
At £95 per night in Romford, this hotel offers far too little for the price. Between the lack of amenities, accessibility challenges, poor management, and the minimal cleaning schedule, it does not justify the cost.

I won’t be returning. However, if you’re a young student or traveler looking for a basic, budget-friendly place and don’t mind the inconveniences, this might suit your needs.

Trip.com M.

Really close to the station and decent when it came to cleanliness. Nice and pleasant room to stay and staff were kind too. Lots of shops walking distance and highly recommend people to experience this amazing hotel.Toilet had the tissue stand too close and slightly noisy when people moved in the same floor, sound proof improved needed.

Gina W.

I had to prepay and then was charged again. I have made multiple attempts to contact the hotel with no luck. Front desk staff were aloof- completely disregarded diamond status stating “we are an economy hotel.” I do not recommend this hotel.

V B.

Double charged for hotel room. Told when checking in it was paid already, they said it was just a deposit and double charged, can't get money back. No breakfast for Diamond status, burned hand on shower pipes, not accommodating at all. Avoid this trashy spot!

Gillian K.

Website is inaccurate about parking - be warned!! There are no car park facilities closer than at least 1/2 mile away, so had to trek with my suitcase and heavy work bag through an unfamiliar town centre - I would not have booked this hotel if I knew this! When I raised the matter with reception staff, I was told, “Sorry, we still need to update our website!”

Room was clean but tiny and the work ‘desk’ was no more than an 8” wide shelf!

The location was the only thing that raised the star rating for my visit.

chromaticdragon

Great little hotel. Located around a lot of places to explore and dine at. The train station is right outside the front door for massive convenience.

The staff are very friendly as well. Massive bonus.