The Weald Sports Centre - Cranbrook

Paul H.

wheel sports centre is probably the worst run gym I’ve ever attended, The staff don’t seem to know what they’re doing and the right hand doesn’t know what the left hand is doing. You given an information that turns out not to be right and no one seems to care less.. I would say that if you are an experienced proper trainer, I don’t think this would be the gym for you. I think it’s for pensioners kids and people who just want to dabble in training anyone training for an event or a serious trainer I don’t think it’s a suitable gym. . It really is run like a countryside backwater gym, I mean, it says it all really that they shut at 4 o’clock on a Saturday afternoon and 2 o’clock on a Sunday afternoon,.

Natasha H.

My daughter has been doing swimming lessons here for the past year, and I can’t thank them enough for the wonderful experience. Her teachers, Duncan and Rebekah, are absolutely amazing! They are patient, encouraging, and make each lesson enjoyable while ensuring my daughter builds confidence in the water.

Fadan B.

We booked badminton courts couple of times with very upset experience. The first time we visit, no staff help to set up the net, we wasted 15mins of our session to set it up. The second time, we arrived 15mins early and waited patiently at the side of the court, hoping to start our session on time. However we were being harassed and kicked out of the court by few local british people. Not sure if it's because we are not local and being treated so badly. What's more, even we reminded few times the staff to set up the court for our session, it took them 20mins to come to help us. We expressed our disappointment about the delay of our session, the staff at first informed us that they would offer a free session as compensation. However, after we finished our session and wanted to book for our free session, they changed their mind saying they could not offer and will let us know after they discussed with their Manager [Jacky]. And now 1 whole week has passed, no staff ever contacted us.
I have to say, this is a very poorly managed sports centre and will never visit again.

Charmaine L.

I started my first Aqua Aerobics session this morning and I was nervous because I can't swim but the instructor made me comfortable and supported me and kept an eye out for me in the front and I must say I really enjoyed it and I will keep going and the changing rooms and lockers are brilliant and met some lovely people on my session. Lovely staff and venue. The instructor made it fun for us and I can't wait to go back next week and will continue with the course. Every thing was clean as I expected it to be. The Aqua Aerobics will certainly help my joints.

Sam S.

This is a review of the pool, not the gym; I know this has been remodelled but I haven't used it. The pool itself is nice, it can be raised at the far end to accommodate very small children to safely learn to swim. The instructors here are also nice, taking their time to patiently help children learn. However, the cleanliness of the changing area is awful. It seems to never be cleaned and is regularly dirty with mud, hair and other random bits and pieces. If your child is down the far end, the best view for this is outside so be prepared for some cold viewing!

Mike

Wonderful centre, great staff - especially the fitness team, clean facilities and great selection of group exercise classes.

Highly recommend.

Olly S.

Barely any lane swimming sessions (none in the afternoon), the pool is constantly too warm to exercise properly (30°C+), the showers are currently switched off but no-one knows why (?!), cleanliness is severely lacking, communication is almost non-existent. If you live less than 30 minutes from an alternative pool, go there instead - we've been told things will get better for almost 2 years now, and they haven't at all.

Jacob S.

Don’t even bother with this leisure centre they are awful. Started a membership a few months ago. Nice and easy to start up gave them my details all done and ready to use. started using the gym and there is too many people for too little equipment. Most of the time the equipment wasn’t working. The whole time I was there the water fountain wasn’t working it still wasn’t working when I left so you can’t get any water. The air conditioner was also broken all the time as well.

There is never any staff on the counter so when you need to speak to someone you are left waiting for ages. When you eventually get hold of a member of staff they don’t know what they are doing because the are all new because the staff never stay long every time I went in it was a new member of staff. No point trying to give them a call either because their phones are on silent.

I started at a new gym one in tunbridge wells. So I went to cancel the membership at the leisure centre. The person who assisted me didn’t know what he was doing. So another member of staff had to tell him what to do. He said it was all cancelled and wouldn’t have to pay anymore. Then they charged me for another month. So I went to the leisure centre and they said that I needed to give a months notice and I got sent an email when I signed up with the terms and conditions. Never got sent an email or got told I had to give a months notice and wouldn’t be able to get a refund.

No point bothering with this gym just pay extra to travel to a better one in tunbridge wells or somewhere else.