Gillian H.

Arrived to a very warm welcome by the ladies who were on duty Saturday 11 January don't know your names but you will know if you were on duty. Rooms were immaculate beds so comfortable, no complaints, will certainly return.|Beefeater, gentleman who seemed to be in charge on Saturday evening was so friendly and helpful, an asset to the company.|Breakfast Sunday morning, a tiny bit disappointing, went in at 10 am no croissants, muffins, granddaughter was looking forward to them, drinks machine was playing up, could do with an additional machine but there was lots of other continental breakfast items. There were extremely busy. |Would I return most definitely

Mark R.

Typical PI = Comfy bed, good shower.||Staff on day 2 morning, daytime & evening MUCH nicer than member of staff on day 1 arrival. Totally different class and exactly how staff have always been and why I have always recommended it. But...................Premier Inn.................||1) Do not try to charge guests £10 for a 'special' early check-in when it is not a 'special' early check-in. I arrived at 14.40 after a 5 hour 260 mile drive to be told that if I wanted to access my room within the next 20 minutes I MUST pay £10 and I'd have to sit and wait. That is offensive. Very offensive. I fully understand a charge for a SPECIAL early check-in at 11.00, 12.00, 13.00 and even perhaps 14.00. But 20 minutes ? That is simply ripping off your customers and trying to extract every penny you can.||2) Receptionists are the face of Premier Inn. So please revert back to using warm & friendly staff. On this occasion, the first ever and I've stayed here many times over the years, there was no warm & friendly nor welcoming greeting. It was cold, unwelcoming & not friendly - at all. But staff from day 2, and restaurant staff, really nice.||3) Put glasses back in the rooms. Always there were 2 mugs/cups for tea/coffee AND 2 glasses (night time water etc). But you've removed the glasses. Really NOT helpful at all.||4) Do NOT overcharge customers at breakfast without telling them. I had a continental breakfast and was told £8.99 exactly as per menu. But it turns out that I was actually charged £9.24 (25p donation - for who ? For what ). I was NOT told anything about a 25p donation and I just tapped my debit card for the amount I was told (£8.99). So I want a refund for the overcharged 25p thank you very much.||This visit was a very disappointing visit - first time ever - and mostly due to the penny pinching attitude and absolute lack of consideration for paying guests.

Navigator18759715530

I am kind of people who is quite OCD about cleanliness. I can say Im so impressed by the cleanliness of the room. You can’t find any hairs or crisps from last customer. The bathroom is clean and neat without any mold in the corner of bathtub or on the shower curtain. ||||I am very happy staying in Durham East Hotel. Highly recommended!

K G.

I would like to provide feedback regarding my recent stay at your hotel last Saturday night. I had reserved four rooms for a party of seven, and unfortunately, we experienced disturbances at 6 AM on Sunday morning due to significant noise from a nearby group of guests. It appears that the structure of the building allows for sound to travel easily between rooms, in addition to the plumbing, which produced a persistent noise resembling a dull whistle.||||Furthermore, I was surprised to discover that we were unable to contact the reception, as there were no telephones available in the rooms. While I understand this may be part of a modern design approach, the lack of USB charging ports also posed a challenge, as it limited our ability to use our mobile devices for communication. We had to look the hotels number up on the website to call and complain to reception. We were told the noisy party had just left.||||The disturbances left us feeling quite unsettled the following day, which was particularly challenging given our long drive back to London.

Nigel M.

We received a warm welcome at reception. The room was clean with a TV and a comfortable chair. The bathroom was also clean with 2 sets of towels. The bed was particulary large and very comfortable.||The free WiFi was slow, so I used my own data (4G).||||Overall, good value for money and a confortable two night's stay.

Ian C.

Very nice rooms, modern and clean.

The Harvester is literally next door to the hotel.

The staff are very welcoming in the hotel and the Harvester and the food in the evening and morning breakfast all you can eat is top notch!!

Will definitely stay there again for a work trip.

Simon K.

The Premier Inn Durham (East) is conveniently located on the edge of the Belmont retail and business park, halfway between the A1(M) motorway and Durham city centre, on the main Go North-East 'bus route to and from the coast.|The hotel itself is a typical offering from the Premier Inn budget hotel chain, with large and clean en-suite bedrooms, but the friendliness and helpfulness of the locally-recruited staff is truly exceptional. |There is a Beefeater Restaurant adjacent to the hotel at which guests can enjoy a full, cooked English breakfast as well as a reasonably-priced, three-course evening meal. For example, an 8 oz Sirloin Steak with Chips, Garden Peas and Grilled Mushrooms costs GBP 15:99. A Banofee Cheesecake for afters will set diners back by GBP6:99.|For those travelling on business, there is the usual large workstation in each bedroom with three 240 Volt, 3-Pin electrical power outlets, plus a large flatscreen television. The HDMI feed to the television was not, however, in working order. The free wireless internet offer, provided by Virgin Media, isn't particularly fast (Download 1Mbps/Upload 0.4 Mbps/Latency 46 ms) but will do for basic tasks such as sending e-mails and Facebook messages and uploading photographs. Guests who require faster internet access can upgrade on payment of a GBP 5 per day supplement.|The en-suite bathroom contains the usual toilet, washbasin, large mirror and combined bath/shower, plus a wall-mounted 115/230 Volt 2-pin shaver socket.|There is a hospitality tray with an electric kettle in each room. Supplies of complimentary coffee, tea, sugar and milk may be obtained from reception.

Marie B.

Arrived on a cold, November day. There is just one electric heater on the wall, which constantly makes loud tapping noises as it heats/cools. The heat doesn't reach the other side of the room, so the bathroom was uncomfortably cold. There is no plug at the side of bed, so you are unable to charge a mobile phone whilst asleep. |The walls are thin and I could clearly hear the person next door talking late into the night. |I don't sleep well because of the noise pollution and the room temperature kept going cold. |There is nowhere within walking distance to buy drinks/snacks, only a very expensive vending machine in the lobby (£2.50 for a soft drink)|And why are there no mini fridges in the rooms ?