Imagine Spa & Health Club - Peterborough

Renata M.

We’ve been here first time and we absolutely LOVED it. A night before we went, I read the reviews and it did put me off a bit. However, we’ve been welcomed by lovely lady at the reception who has explained everything to us. The changing rooms were clean when we arrived, a few hours later (in the peak) they did get a bit dirty but they were regularly cleaned. The steam room and sauna both were really good. So was the pool and jacuzzi. We then had one hour treatment - we chose relaxed massage. Welcomed by two amazing masseurs who introduced themselves to us. And honestly, the massage was one of the best I’ve ever had. Even though we both opted for relaxed massage, I’ve asked my masseur Antonia to go a bit deeper for my shoulders and neck which she has done. I’ve been complimented by the face mask. She’s been SO AMAZING!! I cant thank her enough as the pain in my shoulder is nearly gone! My other half fell asleep during his massage - and that’s the first time ever 🙂 the tea was also amazing 🙂 so, all in all, we can’t fault the place and will definitely be back! HIGHLY RECOMMEND

Lucy M.

I paid £85 for a half day spa; which included 60 minutes of treatments. In hindsight, I wish I had just paid for treatments (£80) and not bothered with the spa. I could’ve saved myself £5 plus the risk of respiratory infection or tetanus from the dilapidated state of the spa! If I could rate the treatments separately I would.

No shade to the staff in this review. The staff were welcoming on arrival and there was nothing in reception to suggest that this was going to be a shoddy experience. This review is entirely on the state of the spa. On walking into the pool area I was immediately shocked - quite frankly it’s in an appalling state of disrepair and I don’t see how this is a safe environment for anyone to be in, let alone have the audacity to CHARGE people to use these facilities. There is rust on just about every metal surface, paint peeling off the wall, its decor is dated and it is far from being a sanctuary of rest and relaxation. I didn’t even enter the water because quite frankly I didn’t want to.

The pool and spa facilities are shared by hotel guests and ‘gym members’ so if you’re looking for a few hours of peace and tranquility be warned that you may not find it here and may find yourself aggravated by people who lack self awareness and insist on holding incredibly loud conversations with booming voices (that might just be my experience). I found myself wishing away the time until my treatments were booked so I could escape the “spa” in its entirety.

I left the facilities before the end of my allotted half day because after my treatments (which were nice, I can’t fault them), I didn’t want to spend any more time there. I could not leave fast enough. The changing facilities can only be described in one word: GRIM. I completely echo the remarks other reviewers have left about large visible areas of mould in the showers and no private changing space.

This spa should be closed for everyone’s health and wellbeing and not opened it again until the pool area and changing room facilities have undergone considerable renovation and modernisation. To say it is “tired” is an understatement.

Accessibility and inclusivity at the spa is a bit of an after thought; all the loungers are ~incredibly~ low and for anyone with mobility issues they are difficult-to-impossible to use without some rather undignified rolling onto the floor to get up (speaking from experience). Some ugly old conference chairs are stuck in the corner should you want to use those if you can’t manage a lounger and require a higher chair. Robes and slippers are only available in one size so if you’re larger than size 18 or size 7 shoe they won’t fit so bring your own - it would be great to see a wider ranger of sizes available to accommodate all different body sizes.

It is such a shame because the setting of the spa nestled in woodland in old Longueville village is beautiful, and the building it is housed in is impressive - there is so much potential here to give Peterborough a wonderful spa experience. Is it going to take a Health & Safety accident for the owners to do anything about it? I feel sorry for the staff having to work in that environment. Whoever runs this operation should be ashamed - I simply can’t comprehend how you can be proud to let people in there.

Terence P.

Situated in Orton Hall Hotel set in a woodland setting close to the Ferry Meadows Country Park. The reception was friendly, polite. We were treated to a Spa experience which included a serilic mud pack treatment, a pool, jacuzzi and a very nice sauna, however the steam room was not working on the day of visit. This was all culminated in a genegrous and tasty afternoon tea complete with sandwiches, scones, cakes and a sweet. Only disappointment was we booked the tea for 1.15 but after complaining of being forgotten we eventually received the tea 30 minutes later which made us rush it as we due to be somewhere else.

Emma N.

booked a mother daughter day with an add on treatment, was aware previously that facilities were a little lacking but came back as id had such a good experience with the staff on my first visit and thought id treat my daughter so added an afternoon tea. started off well, receptionist was nice and friendly, sadly it ended there! Will not be back again! Finally got our afternoon tea a little late after wandering through to ask for it as it had been booked for 12 so that we could digest before our 1.00 treatments. It was the worst afternoon tea id ever had. Coffee was cold, no "cake" to speak of, just some slabs of what appeared to be stale soreen style bread, one so spicy i couldnt taste anything else afterward. was really looking forward to our treatments, but i was soon disappointed, we were called through by two ladies, the lady doing my treatment introduced herself to me which was nice but my daughter was entirely ignored by her therapist. the treatment experience was made really awkward because one of the therapists didnt utter a single word to myself or my daughter, It definitely made us both a little tense. For the add on treatment a band was placed over my eyes? i wasnt asked if i wanted this on, but on it went. unfortunately I was able to see underneath and was very uncomfortable watching what appeared to be the two therapists making faces at one another, such a horrible feeling as the two ladies id met previously were absolutely amazing! honestly the most uncomfortable experience of my life. I was offered advice afterward, again my daughter was ignored, I was offered a glass of water, my daughter was ignored. We couldnt wait to leave!!
definitely will not be back, there are some other amazing and more professional spa's a little further out.

Jane R.

My sister and I spent a lovely day together having the full day spa pamper experience. From start to finish (which was 8 hours of bliss) we were looked after very well. Milli who greeted us and manned the reception desk at the spa was very helpful, the pool was at a lovely temperature making it a very pleasant swim, and there were plenty of places to chill out even though it was a Sunday I'm the school holidays where we might have thought we would have been inundated with children on the pool, that wasn't the case.
Our lunch which was provided in the experience was delicious. The oak smoked salmon sandwiches were just right, big pieces of salmon, and thin pieces of cucumber and just the right amount of cream cheese and the red cabbage slaw served with it was very tasty with just the right amount of crunch.
Our treatments were amazing. I had an hour hot stone massage followed seamlessly by a champagne and truffles facial. A special thanks to Toni, the therapist who stayed on to cover a sick colleague which enabled us to have our treatments as booked and together in the same room.
One tiny piece of feedback for the spa, I think you need to invest on some new chairs for the therapists to use as every time poor Toni moved the chair made a very loud noise which was irritating me (and her).
Apart from that I can't fault the whole thing so thank you for making it such a wonderful experience

Jade K.

This place is so run down and I think my pictures show just that! My massage was only 45 minutes long even though I paid for an hour. The facilities are just not very nice. Me and my friend chose to not use the showers as we both felt quite dirty after being in the changing rooms so using the dirty showers wouldn't have helped! Having a high sensitivity to mould spores, I come away from the 'spa' with a headache and congestion. Please change the music in the therapy rooms, depressing and repetitive.
Such a shame as there is potential to have a really beautiful space, but unfortunately it is now in a bad way.

Laura T.

Let's start with the positives, staff were lovely, the afternoon tea was delicious and the massage was great, the treatment rooms were relatively relaxed.
However I feel this spa is not luxury, when we first arrived the changing rooms were covered with used towels all over the floor, the toilet wasn't clean and the shower was disgusting, litrally had half of someones scalp in the corner and so discoloured its unreal, the pool area needs alot of work and all the lights were rusted beyond belief, im surprised one hasn't fallen on someone's head!
Definitely needs a face-lift, the hot hub was so chlorinated that our eyes were watering within seconds and had to get out, all the furniture needs replacing as very overused.
We had afternoon tea at 3pm, when we were leaving the spa at 6pm the table we were sitting at 3 hours earlier still had our half eaten afternoon tea sitting there not cleared up!
We booked a 30 minute massage each but I'd say both only lasted 15- 20 minutes max which was disappointing.
Would love to give this place a good rating but just feels like it needs alot of work to be a luxury spa.
Wouldn't rush back here anytime soon!

Brenda A.

Visiting friends in Peterborough and we are staying at the Caravan and Motorhome site in Ferry Meadows. We Ladies decided to have a lovely afternoon in your Spa. We did have a great time. Our treatments were superb. My lady Paulina was fantastic.
Unfortunately the state of the Spa is run down and needs updating. The changing facilities were awful. The floor was swimming in water and very slippery. The towels and robes were overflowing the basket and the toilet paper had almost run out. I had to tell the receptionist on my out. I would say the changing facilities had not been checked or the floors mopped the whole time we were there.
It was a shame........