MammaV
2/5
I can predict any response to my review will be met with dismissal or aggression but here goes, I'll start with the positive
Food 10/10
Well flavoured, good portions, well presented.
When the canapes came out I thought wow an African caterer that knows how to elevate African food, (I am African and attend many functions, so to see it presented this way blew me away)
The presentation of staff, they looked like they were serving in a 5 star environment
Really impressive.
I also noticed the hygiene practices, we're really good.
However it started to go down hill when communication became highly unprofessional between myself, various guests and there serving staff
"STOP SERVING TOO MUCH"
"NOW YOUR SERVING TO LITTLE"
"HOW CAN YOU DO THIS...etc etc"
Was all heard by various guests
Berating staff in the middle of a celebration was uncomfortable for the guests and staff.
Then the service declined further upon an interaction about the wedding cake.
This caterers method of serving the wedding cake was to scrape ALL the icing off a 4 teir cake... and serve it with ice cream and strawberries.
I then informed them icing alone has cost the wedding couple £100 plus and throwing it in the bin wasn't the intention. It was to be served on the cake and eaten, even with strawberries and ice-cream.
...Agree to disagree, we both serve differently/different experiences.
Admittedly, the conversation became heated, no insults or aggression was shown. Just a different explanation of how cakes can be served at a wedding and how throwing a whole teir of a cake away in a "clean" black bag wasn't ok without at least contacting the wedding party. (Admittedly it was a cake that had crumbled)
Baring in mind we are paying for these services
We were met with no immediate apologies,
Just bad attitude, denial and aggression.
I was then shouted at
Told I had pent up anger (from the owner I had met that day)
I was then shouted at by the man (business partner/husband)
Both lady and man stood up in my face to yell.
2 adult woman are disagreeing it's unfathomable and unprofessional for a MAN (business owner or not) to think it's ok to get involved and start yelling at a WOMAN.
To add to this unnecessary drama, the couple then proceeded to involve the bride not once but twice.
Bringing stress to a bride and groom on their wedding day is thoughtless
It's a shame to write this review because
I genuinely hate writing bad reviews. LOOK AT ALL MY PREVIOUS REVIEWS! (I'd rather speak to the provider In person and give them a chance to change, but communication was met with dismissiveness and defensiveness.
One member of staff, apologised, explained their way of doing things calmly, and clearly, and manage to de-escalate the situation.
Things were said at the end to keep the caterers calm, and keep the party flowing but I can almost certainly guarantee not one guest nor bride or groom will be using their services again,
Which is a genuine shame. Because they've wasted a very valuable and lucrative advertisement opportunity.
If the owners of the catering company can be mindful of the following, they would continue to have repeat business and continue to flourish
-Not to hassle the bride
-Not to yell in the faces of people that don't agree with them.
-Not to berate their staff in front of customers. (Train them prior)
-Not disturbing the bride and groom on the most important day of their life for matters that are NOT urgent
- And if a disagreement arises just simply apologise (whether you agree or not, to argue with a customer like their your family member is not the solution.)
Should New Genesis catering choose to reply in a disrespectful manner I will be forced to ask all guest in attendance to write their own reviews of their negative experience despite the delicious food.
The owners are blessed with creative wonderful hands to make delicious food, but nothing but bad taste was left behind because of the stress she caused before and DURING the wedding.
