Crowne Plaza Solihull by IHG - Solihull

Philippe D.

We stayed for 4 nights in April 2025. We were a family of 4 with 2 young kids.
The hotel was absolutely fantastic in almost every way. Amazing breakfast! Very comfortable rooms. Excellent beds and bedding. But the staff were the highlight; they were attentive without being overbearing and they helped with everything that we needed.
We swam in the pool. It is slightly tired feeling, but still very nice to have it there as an option. The kids pool is a safe depth and very much appreciated.

One minor fly in the ointment: The room door handles are ridiculously low. I know that this is for disabled people to be able to access them, but they are so insanely low that I pulled muscles in my arm and shoulder from opening them. I am 1m93cm tall. Perhaps the UK needs to consider tall people as disabled / the opposite of disabled and start discriminating towards us....? Not the hotel's fault, but it was really shocking to see the handles so comically low.

Dan G.

Friendly staff and a pool and sauna area were the pros but unfortunately the negatives far outweighed the pros.

Our room had 2 double beds and a sofa bed. One bed was comfortable, the other bed was super soft by any standard and the sofa bed was beyond unusable - when you open it up past the seated area it just slumps into a hammock style thing - actually impossible to sleep in.

The room is not blacked out either so there is a decent amount of light getting in first thing in the morning.

My 2 main requirements for a hotel is decent beds and blackout curtains. I've received these 2 things far better from 2 star hotels honestly. I feel if you get those 2 things are done right then at least your guests can have a good night's and most other things become acceptable.

We'll likely becoming back to Solihull the same time next year but certainly won't be staying here.

Food is expensive and my wife's food was inedible. We ordered 2 double gin and tonics and it is was over £30!! Just insanely expensive - they didn't even have gin glasses to serve them in for that price.

kas01uk

Myself and sister have just returned from a one night stay at this hotel.|Charlotte at reception messaged before our stay to welcome us bless her, and helpful info about the hotel was mailed to us too, before our stay.|Rachel was so lovely checking us in. She made our stay so good. It was my birthday treat little get together with my sister, and she pulled out all the stops to look after us. Huge thanks to both ladies. You made our stay so very special with your kindness. Also everyone on the team later were friendly too. A great team. |Everything was spotless on site, and we had a lovely peaceful quiet room that ticked all the boxes. Breakfast was excellent with quality offerings and plenty of choice.| We love visiting here, and try to stay whenever I come home to visit my sis. We always leave feeling relaxed and refreshed which shows that the hotel do a fine job.|Thanks so much again to Charlotte, Rachel and all the team. We shall of course see you all again at a future time. Take care.|Karen and Wendy x

LEK G.

Great hotel. We stay a couple of times a year when catching up with family. Everyone is friendly and professional.
Had a meal in the restaurant for the first time this last stay and was really impressed. Quality and presentation of food was excellent.
Service was absolutely superb. Great to chat with but also they knew their wines and dishes and were great at offering suggestions. Evie's cheese board was an excellent suggestion and perfect end to the meal - should be added as a menu option!
Looking forward to returning.

Trip.com M.

Good hotel, stayed here several times over the years. Staff are helpful and pleasant and rooms are comfortable. Breakfast was excellent value for money with the buffet arrangement and variety of foods on offer.

peter S.

Stayed 5 days and everything was great. Excellent sleep in a Quiet Zone room. Windows open for fresh air, with a nice view. Food was excellent, as was service all around. Solihull is a quaint little town, and there's a beautiful park nearby with lovely walking trails.

TravellingSolo_11

I visit this hotel almost every month. Staying 1 or 2 nights. |The reception staff are great|Especially Josh and Elaine. They always remember I like a quiet room. If ever I’ve had a noisy room they always reallocate me a better one. Josh always recognises me as soon as I arrive. |Rooms are always clean and beds comfortable |Fridge in the room is s bonus. |Bar staff very slow and not as enthusiastic

simond11

The hotel itself is fine.

However I was charged twice for parking which they could not explain and it took a few email to actually get the refund. Also I have now received a parking fine from them so beware if you stay and keep an eye on the charges.