Diamonds Villa - York

Jack H.

I would avoid this place at all costs. It’s well priced which is why we booked it to be fair but we would honestly recommend spending a little bit more, we should have read more of the reviews. I e check d in on Friday night and after coming back to the hotel after a meal out, there was a guy who was most likely on drugs or if not extremely drunk, it turned out he was staying at the hotel as we had to walk around him to get to our room.

Unfortunately not long after this we could hear lots of loud shouting and fighting in the room with severe threats from the couple who were staying, we are pretty sure it was the same guy from outside. We messaged the hotel but heard nothing back, we then sent them further messages along with videos of the noise and threats, still nothing. This went on until 1am when they stopped arguing but started playing loud music. We then contacted the hotel again as we didn’t want another night of this, ignored.
The following day, We rang them and they answered straight away so we knew we had the right number.

We understand the hotel can’t control who stays and their behaviour. However, the fact that they have ignored us and not dealt with the situation speaks volumes. In the end we only had one night without much sleep but all of this was made worse due to their lack of response.

We can’t recommend the hotel on this basis.

Rich T.

Horrible damp smell, I had to use both duvets off 2 beds for 1 single bed to try and keep warm ?
Oil filled radiator I used all night and still freezing, the extractor fan in the bathroom was really squeaky when used. Over all thoughts, Avoid this terrible place, it isn’t worth 1 star and is a downside to such a lovely city

Strideout S.

I choose this guest house as it's next to my g daughters house who's at uni, so it's very convenient and cheap for York.
There is a kettle, fridge and bottles of water so that's good. The room space want bad either. Towels are clean and little shower tubes are provided.
Thw shower is weak, the curtains are thin and it's noisy at the front, on and the mattress is hard. So next time I will request any other room than 4.

SUE M.

Absolutely avoid if you want a comfortable place to stay
Reminded me of student digs however the students I have known wouldn't have stayed there
Location perfect however, cleanliness needs addressing as a matter of urgency

carolynl263

On arrival you are expected to ring a doorbell and a little guy comes from a side shed to assist you. There is no reception desk. To be fair he was friendly enough, let us leave our cases in a room that wasn't quite ready as we arrived an hour earlier than check in time. We left at this point and first impressions meant, we didn't want to rush back.||7.30pm we returned, the rooms are BASIC, but also freezing, damp, musty and old. No breakfast is available. Felt like we were staying in an hostel for abusers. Tea and coffee provided, (the only positive.) Underwear and sanitary pad left in the drawer from previous customers.||We had a small electric heater to heat a very cold room. Extra blankets taken from the wardrobe were musty and very old smelling. The bathroom was small, shower was adequate (and provided some heat). Patches of damp, which I can excuse in a bathroom, but on this occasion was another insult to injury.||TV and internet access was ok, free wifi. Our room was right next to main entrance, had people coming and going throughout the night right up to around 2am. The gap under our door was huge and had to be covered with a towel to block out draft and sound from other ignorant guests. I have never felt so unsafe in a room ever, even being with my husband I felt very uneasy. ||The location is about 20 min walk to center. The area of the 'villa' felt quite deprived compared to other areas we have stayed. Parking....there are 4 parking spaces charged at £7 a night. First come first served. ||The guest handbook informs you that both alcohol and takeaways are PROHIBITED (which I find unreal considering there is nowhere to provide food or drink) However, I wasn't risking eviction and a fine so stuck with the coffee.||Following about 4 hours sleep and the most disturbed sleep ever, we upped and left the accommodation at 6.30am. We couldn't wait to leave. Sorry but we won't be returning again. And would advise don't go alone (if at all). This was a last minute booking, in my opinion not worth the money we paid at all. In future I would pay the extra to feel safe and have a decent rest.

Demi G.

Rooms all clean and tidy, comfy beds, self check in, which was very simple with no personal interaction with anyone however the lady on the phone was very polite and helpful with the check in process. Definitely good for the money.

Thomas K.

Ive often stayed at these rooms and I can assure you they are fantastic. So accommodating and helpful. Great value for money Ive become quite close to Katy I full recommend!!!

Kind regards

Tom

Dahlia R.

The rooms are average, clean and fine but nothing special but for the price and location it's honestly perfect, you can walk into york center within 15 minutes and there's a shop just outside as well.

Staff are nice and make sure you check in perfectly.

I've stayed with diamonds a few time so I trust them.