Santai Spa - Birmingham

Address: Genting Hotel Resorts World, Pendigo Way, Marston Green, Birmingham B40 1PU, United Kingdom.
Phone: 1212731000.
Website: gentinghotel.co.uk.
Specialties: Spa, Gym, Indoor swimming pool, Massage therapist.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom, Sauna, Appointment required, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 353 reviews on Google My Business.
Average opinion: 4.2/5.

Location of Santai Spa

1212731000

Santai Spa, located at Genting Hotel Resorts World in Birmingham, United Kingdom, is a premier destination for relaxation and rejuvenation. With a phone number of 1212731000 and website of gentinghotel.co.uk, the spa offers a wide range of services, including a spa, gym, indoor swimming pool, and massage therapy.

Upon entering Santai Spa, customers will immediately notice the serene and calming atmosphere. The spa's interior is tastefully designed with a focus on natural elements, creating a tranquil and peaceful environment. The staff at Santai Spa are highly trained and dedicated to providing exceptional service, ensuring that each customer feels welcome and relaxed.

One of the standout features of Santai Spa is its indoor swimming pool. The pool is surrounded by large windows, allowing natural light to pour in and creating a bright and airy space. The pool is kept at a comfortable temperature, making it the perfect place to relax and unwind after a long day.

In addition to the swimming pool, Santai Spa also offers a state-of-the-art gym. The gym is equipped with a range of machines and free weights, catering to customers of all fitness levels. For those looking for a more relaxed experience, the spa also has a team of skilled massage therapists who offer a range of treatments, including deep tissue massages and hot stone massages.

Santai Spa is also fully accessible, with a wheelchair accessible entrance, parking lot, and restroom. The spa has a range of onsite services, including a sauna, and requires appointments for all treatments. The spa accepts debit cards, NFC mobile payments, and credit cards, making it easy for customers to book and pay for their treatments.

According to Google My Business, Santai Spa has received an average rating of 4.2/5 from 353 customer reviews. Many customers have praised the spa's excellent service, comfortable facilities, and skilled therapists.

Reviews of Santai Spa

lims b

2/5

Disappointing Visit: Staff Issues Ruined the Spa Experience

My experience at the Resorts World Genting Hotel Spa was far from relaxing. One of the staff members repeatedly approached me, insisting I put my phone away—even though I didn’t even have it out! It became really frustrating and ruined the peaceful atmosphere I was hoping for. The spa facilities were also a letdown—the pool was smaller than expected, making it feel crowded, and there weren’t many refreshments available.

To top it off, when I spoke to the manager on shift about my experience, she was incredibly rude. Instead of listening to my concerns, she blamed me for having my phone out, even though I was trying to explain I didn’t. She didn’t seem interested in resolving the issue and refused to give me the names of the staff so I could write an accurate review. I expected much better service and professionalism from a place like this, but unfortunately, it didn’t live up to expectations.

Eric Borg

4/5

Clean, luxurious but small spa. It has a lot of facilities on offer such as a steam room, hot stone loungers etc. changing facilities are limited and lack space and the gym is just fine for an average individual, but due to my experience working out the weights are just too lightweight for me. Couldn't use the hot tub as it was full of people which was disappointing but oh well. Staff are friendly and the no phones policy is excellent for privacy as well as the complimentary drink (tea, coffee) which is much appreciated Overall I would recommend just try to go when it's not so busy as it is a small facility.

Jen Johno

4/5

Booked a spa day for me and 4 friends yesterday access only £40 each
Staff were very friendly throughout.
Quite a small spa but good value for money. Could do with more changing cubicles as changing room can become overcrowded. Steam room was out of order, maybe should inform customers during booking process.
Relaxation room is quite cold, hard to relax think atmosphere in there could be improved and maybe have more beds instead of leather chairs.
I had a fantastic express back massage from April who I would Highly recommend, I hadn't had a massage in two years, she was very informative throughout and attacked all knots in my back and now feel amazing, that massage was emotional, thankyou April.

Overall we had a great day out. Thankyou staff of santai.

Ria Bentley

5/5

Birthday gift from my best friend and it was perfect. One of the best spas in and close to Birmingham. Absolutely recommend. The lake view and the jacuzzi was my favourite. Soothing vibes and not too busy!

hummyp

5/5

Came on a spa day which included spa access 3 hours and afternoon tea for £50. The spa itself is new and well equipped. Although it’s small, they’ve made full use of the space. There are plenty of facilities and the outdoor hot tub is a great feature. The relaxation room could be a few degrees warmer that’s the only feedback I have. Afternoon tea in the restaurant was fab. Delicious food and nice views. I can’t believe how local this spa is; I’ll be visiting again!

CH Beauty

1/5

I joined Santai Gym and Spa in May 2024, seeking a serene and safe environment. Unfortunately, my experience has been anything but that due to significant incidents of harassment that left me feeling extremely uncomfortable and unsafe.

Harassment Incidents

During my visits, I experienced highly inappropriate and intrusive behaviour from other members. Despite my efforts to deflect and avoid these situations, the behaviour persisted, leaving me deeply unsettled. A witness who was present during one incident even approached the reception to report feeling uncomfortable witnessing the harassment. This person showed support by giving me a hug and confirming I did nothing wrong, clearly identifying the harassment.

Initially, I hesitated to report the first incident because of concerns about an individual involved having an unprofessional relationship with a staff member, which was witnessed by others, so please do not deny it. However, the situation worsened when another individual began making inappropriate comments about my religion and personal beliefs while I was speaking to others. He repeatedly interrupted and became loud and rude, harassing me until I felt compelled to leave.

Management's Response
Despite these reports, the management's response was inadequate and disappointing. They advised me to avoid conversations and remove myself from uncomfortable situations, which felt like an avoidance of their responsibility to ensure member safety. They repeatedly mentioned that legally they cannot ban other members or investigate further, despite their claims of trying to create a safe environment. This contradiction between their 2actions and their stated commitment to safety left me feeling unsupported and vulnerable.

I do not feel confident in the ability of Santai Gym and Spa to provide a safe and respectful environment for its members. While they acknowledged the incidents, their response lacked immediate support and concrete measures to prevent such occurrences in the future.

If you're looking for a spa where you can feel secure and relaxed, I cannot recommend Santai Gym and Spa based on my experiences.

Caitlin Broadhurst

5/5

Lovely little spa in the resorts world.
We stayed at the genting Hotel so had spa access included. It got busy at times as only quite small but was still OK to get in all the facilities.
We didn't book any treatments but will come back and book at another time.
The pool and hot tub was lovely. Complimentary water and hot drinks are a nice touch.
There aren't many loungers and people tend to either leave towels on for ages to reserve or move your stuff when you haven't been away for more than 10 mins.

S R Bibi

5/5

Been here with a friend and later purchased a package deal for mothers day 2018 and Santai Spa was fab both times.

On first trip loved the facial and neck and shoulder massage. Staff were very welcoming and as it was a week day the spa was lovely and quiet and not filled to the brim. Good pool and loved the hotbeds.

On my next trip what I had booked exceeded my expectations and the expectations of my mum who loved the entire day. Great food provided in the mothers day afternoon tea package (something I will book again), it really was worth it. The facilities were great, staff attentive and treatments spot on.