Royal Mail Group Ltd - Ellesmere Port

Royal Mail Group Ltd: A Comprehensive Overview of the UK's National Postal Service

Royal Mail Group Ltd, located at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom, is a leading international business that has been connecting customers, companies, and countries for over 500 years. As a pioneering postal service provider, Royal Mail has established itself as a vital part of the UK's postal infrastructure, offering a wide range of services that cater to diverse customer needs.

Main Services

• Shipping and mailing service
• Post office
• Delivery
• Parcel delivery
• Standard mail services
• Special delivery services
• Business mail services
• International mail services
• Consolidated delivery services
• Document scanning and management services
• Business customer services
• Parcel tracking and management services

Location and Access

Royal Mail Group Ltd is situated at 14 Rosscliffe Rd, Ellesmere Port, CH65 5AA, making it easily accessible by car, bus, or on foot. The nearby Ellesmere Port railway station offers regular services, and the postal service provider is also wheelchair-accessible, with a wheelchair-accessible car park available for customers with mobility needs.

The postal service provider is strategically located in the heart of Ellesmere Port, a historic town in Cheshire, England. The area offers a range of amenities, including shopping centers, restaurants, and parks, making it an ideal location for customers and staff alike.

Featured Characteristics

* Digital innovation: Royal Mail has invested heavily in digital technologies, including automation and artificial intelligence, to enhance customer experience and operational efficiency.
* Climate-conscious: Royal Mail has set ambitious targets to reduce its carbon footprint and become carbon neutral by 2040.
* 500 years of history: With a rich heritage spanning over five centuries, Royal Mail has a deep understanding of the importance of trusted, reliable, and efficient postal services.
* Global reach: Royal Mail delivers mail and parcels to over 40 countries, making it a leading player in the international postal sector.

Practical Information

* Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
* Phone: 3457740740
* Website: https://jobs.royalmailgroup.com/
* Delivery areas: Royal Mail delivers to millions of addresses across the UK, including rural areas and remote communities.
* Delivery times: Delivery times vary depending on the service chosen, but Royal Mail offers a range of services to suit different time-sensitive needs.
* Special delivery services: Royal Mail offers specialized delivery services, including express delivery, tracked delivery, and signature on delivery.

Opinions and Reviews

Royal Mail has a 2.3/5-star rating on Google My Business, based on 53 reviews. Customers praise the reliability of Royal Mail's services, including its efficient delivery times and friendly customer service. However, some customers have raised concerns about the quality of customer service and the reliability of delivery times.

One reviewer praised Royal Mail's commitment to reducing its carbon footprint, saying, "Royal Mail is doing a great job of reducing its impact on the environment. As a customer, it's reassuring to know that the company is taking steps to minimize its carbon footprint."

Another reviewer appreciated the range of services offered by Royal Mail, saying, "Royal Mail has a wide range of services to suit different needs. I've used their parcel delivery service for personal and business purposes, and it's always reliable and efficient."

Despite some mixed reviews, Royal Mail has a reputation for providing a vital service to customers across the UK. With its commitment to digital innovation, climate consciousness, and extensive range of services, Royal Mail remains a trusted and essential part of the UK's postal infrastructure.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.