Anand Lodge - Tunbridge Wells

Fede F.

NEVER GO THERE PLEASE!!!! The most horrible property ever!!!! No reception for starters.!!! Smelling like Indian food and everything is dirty. Even the bed sheets were smelly. Disgusting. No one is booking their lodge so when you ask them nicely for cancellation they do not agree and play dumb. I'll include pictures how the room was looking like when we came. My wife was there for 5 minutes and run away and when she came the room was like this exactly like on the pictures and then when we asked for refund they said they need to charge for one night as the room was used. Ridiculous!!!!

CJ C.

3 beds in a room you couldn't fit 1 in. Freezing cold, windows don't seal. Radiators don't work, beds like rock, no privacy in bathroom due to massive gaps in the doors. The place needs closing

Warwick S.

The worst accommodation I have ever stayed in.

The shower pressure is low. Temperatures vary from cold to boiling hot but don’t stay constant. The mattresses are old and uncomfortable. A drunk person kept banging on doors and the warden didn’t come out to solve the anti social behaviors. And on top of that I grazed my leg against a nail sticking out from the bed and when I reported it the manager told me that it was my fault for not reporting it at 2am (when the incident happened).

Never stay here. No matter the price.

Stephen V.

Booked a 3 night stay from Saturday through Monday last week. Was unable to attend for family reasons and emailed the lodge on the Saturday explaining the circumstances and enquiring about a partial refund. No reply whatsoever and even got charged a late check out fee which is ironic considering I never checked in. Will never use again and will not recommend.

Amendment: Shortly after writing this review I received a full refund.

John O.

Budget/Hostel type accommodation. Charge £3 per night for parking! They took money before we arrived despite saying we pay when we arrive. Room was tiny, bed against one wall so unsuitable for a couple. Bedspread was dirty and shower (in a cupboard) was mouldy. General feel of unclean - needed hoovering everywhere and floor was sticky. Needless to say we didn’t stay - booked Premier Inn.

Gerald B.

The room (9) was way below normal 3 star ratings and possibly barely one star|| Room not ready on arrival| Curtains detaching from pole at left side and pole itself away from wall and dangerous at other end.| Hanging space and 3 hangers was ludicrous| Bed was 2 singles of slightly different heights pushed together resulting in mattress sloping to one side.| No headboard to bed| Nowhere to sit in room, case stool far too low for anyone with stated disability| Bed cover in room 9 seems unlikely to be washed after each booking| Single bedside light not working| Had to get tool from car to fix loose vanity mirror| No towel or hand soap in toilet which badly needs an update| My booking referred to needing walk in shower due a disability but oddly no grab handles in shower or toilet?| Storage space in room woefully inadequate| Wifi constantly dropped connection| No reference on booking documentation or what seemed to be a welcome pack in a grubby menu cover of check out time| No reference on booking documentation of food not included and being 10minute walk away and only from 10am which would hardly give time for check out at 11am. Breakfast picture on website is more than misleading| Why refer to food orders up to 11pm if none provided?| Room Service? Of what? No mention on arrival, Tea & Coffee but why no biscuits?| Website refers to Bar - never mentioned nor any signs when arrived| Booking was for room with Hill View but room 9 only sees hedge & road. Were also woken by 4x4 truck leaving car park outside window early Sunday morning| Current Saturday rate shows as £76. Booking was £89.10 but was charged £92.10 with no prior notice. For what we experienced even £76 would be excessive and I intend to take this up with Booking.com and possibly Credit Card bank

Jo D.

Absolutely awful hotel. Staff are rude and arrogant. Don’t waste your time staying here pay a little extra for elsewhere. I work all over Kent and have stayed in some pretty dismal places over the last 18 months but this place tops all of them. Rooms are smelly and dated and very dirty. Staff need retraining in customer service.

Mark A.

I wish I'd read the reviews!! I usually do but for some reason I left this too long. It's a depressing place. Small dingy unmanned reception area. A disembodied voice on a phone. About as much charm as a kick in the face. When you are in the business of accommodation for people you should provide some degree of welcome. There was none in this place. I want, as a client, someone to greet me and ask if there is anything they can do. This place was maximum profit for minimum effort and expenditure.||The only breakfast on offer was 10 minutes away in another location. Charged for parking onsite. A guy appeared in reception. He had little English and everything was done through the phone.||The bedroom "Deluxe Twin Room" was tiny. Two small single beds crammed together with about 10 inches between them. One was against the wall. On the other side of the 2nd bed there was about 14 inches of space and then into a small en-suite. We tested the shower and that was poor as well. In front of the beds was about 6 foot of space. There were 2 very crusty towels between the 2 of us. Obviously old and washed with no softeners.||Up to that point we had been having a great holiday. This was depressing. We lasted 1 hour or as long as it took to find somewhere nicer. A nine minute drive took us to a place that was cheaper, with a large airy room with loads of towels, a large en-suite and breakfast included.||4 or 5 star reviews are only given if in my opinion you've never stayed in any other accommodation and have no experience of traveling. Or in a squat.|If this was £60 to £70 I could understand but this was £135!!!||Beware, you can do better, for cheaper.