Ardlui Hotel - Nr Arrochar

J7369YFjamesm

Walking the West Highland Way. My room was clean, service was friendly and although room was small it worked well. Restaurant was excellent. Both my wife and I had the venison. Drinks were good. Prices were in line with what we paid along with hike. Would definitely return. As one reviewer said this was an old style hotel but well worth the stay.

Angela G. M.

The service from the waiters, and Let in particular, was excellent; they were charming and very attentive. Unfortunately, I can't say the same about the food. We waited more than an hour and a half, and the food was wrong, cold, and not very good. The views were spectacular. If they improve the kitchen service, the positive reviews will improve. From Spain. Thanks.

Anonymous

Liked: NOTHING -

Disliked: EVERYTHING - The only thing this camp has going for it is the view. But there are plenty of other campsites in the area which pretty much have the same view. I'm sure if the 'season' owners were able to change the view to stop the tourers staying they would.

The shower areas were totally flooded the entire time with muddy water because the facilities were not cleaned at all. The showers only had one tiny hook to put your clothes and no shelf. The pitches were no more than a car park covered in cigarette ends, litter and dog poo!!!! The 'season' pitch owners do not want the tourers there and make it perfectly obvious to you. We tried to have a bbq but their dogs seemed to think that it was ok to come around sniffing with no recall from the owners. They were intimidating and rude. The loud music and heavy drinking from their area started early and there was no point in asking them to tone it down as apparently 'they live there and the rules don't apply to them'!!!!

I had read similar reviews but though 'surely it can't be that bad' but it was worse!!!

We left at 10pm (didn't even stay one night) because of the unwelcome and intimidation that we felt.

707christineo

Stopped over here on our hike on the West Highland Way. A mixed experience. |The welcome we received was atrocious. It had been raining, and along with an American lady whom we met on the ferry across we were looking forward to getting dried off. We got to reception and after we'd waited about 10 minutes, a chap appeared briefly to say 'someone will be with you to check you in in 10 minutes', then disappeared. After a further 10 minutes I ventured into the staff area behind the reception desk, and explained to a couple of people that we were waiting to check in, and that we'd been waiting 20 minutes. They said 'well we're very busy at the moment, someone will be out shortly. 5 minutes later a friendly enough chap arrived, but it was a terrible welcome overall. |The room was comfortable enough EXCEPT not that clean, and the shower was very poor - just a trickle of water really. |The food was quite nice and the restaurant staff at dinner were friendly and helpful. |But the service at breakfast, I'm afraid, displayed more of the attitude that the hotel's guests were an inconvenience to the smooth running of the hotel. Breakfast doesn't start till 8 and the first ferry is at 9, so it didn't leave much time as we had a 14 mile walk ahead of us - we waited at the breakfast room door but there was noone there so we went to sit down, whereupon the only lady serving shouted across to us, pointing her finger, that we should wait to be seated. No hot food on the buffet, you had to order from this person, and our (hard) poached eggs arrived at 8.35 so it was all a bit of a rush. |Not at all the usual sort of Highland hospitality. Will not return.

John M.

Liked: Amazing view fantastic locatiom

Disliked: Paid for a full service pitch but was given a electric only car park bay in a local car park overlooking the Loch
Which was you were pitched up there was no way of getting your van back out as cars were constantly parked behind you while they were using the the loch jet skiing etc we ran out of water on sat morning and had no way our hose would reach the nearest water tap about 30 meters away also the grey waste from the van would go down the drain but was left to go into the gravel spoke to a chap who gave us the spot pitch but insisted it was a full service pitch even though it only had a power socket on a pole I asked him several times about complaint procedure he just shrugged his shoulder also the pitch had bags of used dogs muck and area was a mess of weeds
The toilet block was open and floor was like a swimming pool with visitors using the facilities after wet sling etc
Think the must think that because of the stunning location they don't need to bother about definately not work £40 A night to be locked in a car park unable to move Came home on Sunday instead of Monday due to no water or drainage took the chance to escape when someone move out of the car park 5 ft behind us
You need to concentrate on customers happiness or one day you will be the only one looking at it

Anonymous

Liked: The view

Disliked: Booked with Pitch.com and booking didn’t show on the system at site. Man scolded us saying Pitch are rubbish and said come direct next time. (Don’t have your site on pitch if it’s no good). The guy seemed very disorganised as another tourer was cleared off their pitch whilst someone else waited to move in!!
Site was untidy, toilets never cleaned, only two loos and no loo paper in one for our stay. Never seemed to be a member of staff around if you needed them. No shops nearby at all. Pitches packed in close together. There is a train station close by and a pub on site. (Food expensive but mediocre!)
It’s a shame, it’s a great spot and my advise is tidy it up, have someone on site to keep areas tidy and clean(toilets), have a little honesty shop with essentials.
On the plus, there is a watersport hire centre on site.

Anonymous

Liked: The views were stunning.
The toilet block was lovely and warm.

Disliked: Well where do I start
1) The owners had absolutely no customer service skills.
2) The owners or workers had 2 dogs that went between the house in the marina and a waterfront caravan and one of the dogs attacked my young Welsh Terrier. Good job I saw it coming and picked my wee pup up I was terrified.
3) There was nowhere to walk the dog unless it was round the static caravans or on the busy main road.
4) Unbelievable that the only toilet block was closed for cleaning before 10am.
5) No recycling on site whatsoever and rubbish went in bins with no lids at the front of the site.
6) The site looked like it had been taken over by a family that were just looking to make a quick profit and taking advantage of the fabulous views disregarding customers.
7) No shop or supplies on site.
It was just an awful site I would definitely not recommend it unless you are a self contained unit stopping for 2 days max and midweek I can imagine the weekends would be awful with noise and jet skis.

whatdidicomefor

Campsite (no tents) is small but with good views of the loch. Quite expensive. Most of the site is cabins. Two showers and two loos. Clean and water is hot. No place to go for a stroll in the evening. Surrounding area is kind of scruffy. Hotel with food and drink on site.