Ashgrove House B&B - Plymouth

Paul W.

Had the pleasure of staying at this very welcoming and pleasent house whilst working here in plymouth, the room i stayed in was very spaciouse with a double and a single bed in so was spoilt for choice which bed to sleep in. There was tea and coffee available with a tv hair dryer and even an alarm clock in the room. The bedrooms where made up every day and fresh towels and tea makeing stuff topped up daily. We were always welcomed in the morning and evening after work by the very friendly and lovining labradour who was very friendly and loved to be made a fuss of, the property was very clean and you would never know that a dog lived here as there where dogs hairs to be seem. The breakfast in the morning was very nice and always plenty to choose from, cereal, fruit, youghart, and also a full english if you wanted to start your day off well. Will definatly stop here again when im back in plymouth very friendly landlady and owner and very welcoming into her home.|Many thank Paul

Steve B.

Stayed for just 2 nights, that was certainly enough. Our room was very basic, extremely dated and failing apart. Beds were not comfortable and the pillows were about as thin as paper. shower rail was loose and constantly fell off. Rooms were not clean. Dust and dirt was easily found in most corners and table tops. Appears zero maintenance has been done over many years. Breakfast was average at best but edible. Wouldn’t return if you paid me too.

sweed1e

we booked this b&b because of the location, it was perfect for us, don't believe the haters, we had no problems what so ever, the owner is lovely and the dog was no bother at all, never barked and certainly doesn't smell!!! the toilet made no noise other than when it was flushed! Breakfast was lovely and filling and everything was there that we needed, at the end of the day, its a place to lay your head (the beds were stupidly comfy)

Paul H.

I don’t understand all the negatives here. ||Let’s deal with some of the criticisms: this is a functional B&B, the rooms are fine, Bella the chocolate lab is lovely and the breakfast is filling! ||The dog doesn’t bark, there were some guard dogs barking a way off but not Bella.||We had a lovely stay, remember people you are renting a room in someone’s house and they live there year round (including the dog).||If you expect the Hilton you will be disappointed, if you want the Hilton, book a room at the Hilton and pay their prices. ||I would happily stay again and I’m quite fussy!

Xanthe W.

This B&B was unfit for purpose and I left after two hours. When i first checked in the room was in a filthy state, with urine soaked bathroom, previous guests used towels, rolled up cigarettes in the cupboard and filthy carpet.||The owner was difficult to get hold of and my complaints were brushed off. However, she agreed to clean the room whilst I waited downstairs. After a short while, she assured me that the room was clean; this was not the case. The cigarettes were still there, the floor was still filthy, brown marks covered the mattress, coffee mugs were dirty and had dog hair in them, the bathroom had old toothpaste spittle on the mirror and glass holder and the mirror was covered in dust.||The Wifi did not work as apparently someone had stolen the router!||I felt unsafe to complain again and unsafe to stay, so I left and sought alternative accommodation for the night.||This was booked through Hotels.com who were no help whatsoever. They eventually offered a £15 discount on any future booking.

Pekka S.

One night at Plymouth before cycling trip at Cornwall. Room was little worn out, bathroom need little renovation. But everything was tidy and we sleep well. Normal english breakfast. There is a dog, it doesn't bothered us.

Mathius R.

Room: Beds was comfortable and had enough furniture in it for our needs. Deco was good.
But it was the little things that needed addressing, mainly maintenance. The curtains weren't fully attached to the rail, and the shower had some black between the tiles (also only seemed be the bare minimum of complimentary soap etc for one person, even though the room slept 3) and there was large quantities of dust on top of mirror (applying it not been cleaned in a very long time)
Breakfast: Seating was squeezed into the room, and did take a bit of cooperation with fellow guests to sit down. Plates were cold, so making the breakfast cold (especially the beans)
With some simple fixes this could be a good place to stay. Maybe the landlady needs to think about getting another staff member in once or twice a week just so she can keep on top of such a big hotel

Alan W.

Room 6

So waited at the door for 14 minutes, constantly ringing the bell whilst letting the hotel phone ring. Eventually answered the door.
Required to fill in a form with address, car details (not sure why as no car park), nationality etc etc.
Given a 3 keys with 6 (or 9) on, asked what the number was and told "a lot of people get confused with that, it's 6". (Well why not mark it then)? Never told what the 3 keys were for.
Wasn't shown to room, just told it was upstairs.
Walked into the room and it was filthy. Photos don't show half of it.
The bed was so old it sunk when I sat on it, (I'm 10st 5lbs). The walls around the bed where extremely dirty, linen had hair on it, hair was in the mug, kettle was still half full from previous guest and grimy and yellow at the top. Carpet was heavily stained as was the pillow. I wouldn't like to guess some of the stains on the walls either.
The toilet was filthy dirty with feces around it and the shower had mould and dirt on the tiles etc. I've not enough space to list everything.
I complained but on my return to the room I picked up my suitcase and slept in my car! No refund offered!
The room isn't fit for purpose!