Bannatyne Health Club - Norwich

Sam M.

Value for money is the worst in the area. The gym equipment is extremely worn out, limited benches which also have to be used for the weight racks and free weights, which then results in 4 benches between 10 people at a time. Always way to busy. Air conditioning doesn't work in the gym properly, even worse on a hot day. The only saving grace is the staff are very welcoming and nice. Not worth the £54 a month and 12 month contract trapping! When you can get much better equipment for 15 a month at 5 other surrounding gyms.

Duncan J.

A very average gym. Is making improvements but is in need of refurbishment in quite a few areas still. Staff are friendly but passive and repairs take an age. The sauna due to a broken bench was out of commission for over 6 weeks from Dec 24 to Jan 25. I am still a member as it’s convenient for a quick lunchtime workout during my work day. There is a huge board with gym rules on, it would be nice to have them enforced particularly mobile phone usage. Equipment is ok, cardio is pretty decent but could do with more weight equipment for peak times. If you are looking for a high-end polished gym experience this is not for you but it gets the job done with rough edges.

Michael W.

Limited gym equipment - there is also broken gym equipment that hasn't been fixed for over a month. I was there when the large resistance weight stack caused a head bleed injury to the user. When I joined they offered 2 free passes, but don't make it clear you have to use that within the first month of membership - what's the point!! Honestly, for half the price there are far more modern and better equipped gyms, if it wasn't conveniently located, I wouldn't be a member.

Jonty P.

I have trained at over 6 gyms in Norwich and I can comfortably say the hospitality is the best here. Wendy & Nick especially went above and beyond.

On top of the hospitality the gym is very new, extremely rare that there is any issues with equipment and it always kept clean.

0 complaints with this gym and I’m happy to be a member!

P W.

The "were on it" gym....fed up of the amount of equipment that is out of service.. everywhere you look are signs saying were on it? the problem is their not and the equipment remains out of use for months which is a pain because its not the most equiped gym when everything is running.

Greek L.

The only problem I faced there, was when I tried to subscribe to the gym and unsubscribe. It was a nightmare and it took around 45'! They didn't even know how the system worked. Really bad impression and it was a horrible experience. Other than that, this continues to be the best gym I have ever visited and the staff was very friendly as well. The locker room, WC, equipment, machines were just perfect. The gym is just huge and really clean! I would definitely visit again!

The H. G.

Worst gym in the area.

Everything is dirty and uncleaned. There's been a bit of chewing gum stuck to the seat of the sauna for over a year now, it's slowly melted into the wood.

The sauna has been broken since before Christmas, not unfunctional, just half of the wooden seat has collapsed and rather than fix it, they've turned it off.
The pool is cold, and has green algae growing around it's outside. the steam room has been refit unprofessionally last year and is already falling a part.

The heating broke for the showers and it took about two months to work again.

The swimming costume dryer is always ripping itself off the wall and is put back on in exactly the same way each time it does.

The staff don't care as they get minimum wage to sit around all day.

The entire place feels close to losing down and yet the prices of our memberships go up and up.

Long gone is the Bannatyne name.

Clare M.

Went here for a spa day bought through Virgin Experience days - we left without even getting changed! Changing rooms were dirty and crowded. Swimming pool was dirty with a couple of broken sun beds. Have complained and been refused a refund. Paid £80 for a relaxing spa day for 2. Do not waste your money!