Bannatyne Health Club & Spa - Milton Keynes

Hannah L.

I came here today with my other half for a couples spa day. We had a fantastic time ❤️ When we arrived we was greated by a friendly member of staff who showed us around. Me and my partner both had treatments in the spa (mini back massage, head massage and food massage) absolutely amazing and felt so relaxed.
After our treatments we used the pool facilities. There were 2 Saunas, 1 Steam room, jacuzzi and a pool. It was a little busy today and due to this the jacuzzi was very full all the time. As soon as one person was out then next was in. Definitely would be better to have a other one. There was lots of sun loungers around the pool and seating areas.
The changing room facilities were outstanding! Extremely clean and spacious. The showers were warm, they also had shower gel available. Lots of lockers, hairdryers and even a huge vanity area. There are two privacy changing rooms if you didn't feel comfortable undressing infront of people too.
Overall we were extremely happy with our visit and will be recommending this for family and friends ❤️

Danielle

We went for a back neck and shoulder massage and full body scrub, the staff were friendly, although the reception was understaffed for a Saturday. The massage and scrub itself was very relaxing, we would come back. We didn't really use the other facilities apart from the showers (these were fine, however the cubicle I used was out of soap), but the size of the gym was impressive. Really like the outdoor greenery too.

Tana

Was a good experience , the guy staff was very helpful and nice. The outside building looks a bit scary but inside are actually nice. Not a lot of options 1 sauna and 1 steam room. Got a back massage there and it was good experience

Amy A.

A visit to the Bannatyne Health Club and Spa in Milton Keynes was a delightful experience. The serene garden set a peaceful tone, and the staff provided a warm welcome and detailed tour. However, accessibility for people with disabilities needs to be greatly improved. The spa treatments and café offerings were exceptional, and the facility provided luxurious amenities and a picturesque outdoor area. The Pure Pamper Spa Day for 2 cost £129, and the facility offered a variety of food and drink options.

Ramona C. B.

Wonderful nature and really nice staff, always with a smile on greeting and helping. Couldn't get through the phone on different days after several calls but they were great with us being late and fulfilled our expectations.

Rajni K.

Very Disappointing Service and Appalling Experience.

I recently joined Bannatyne Milton Keynes, expecting a professional and supportive environment, but unfortunately, my experience has been far from satisfactory. The poor service and lack of attention to detail have made it impossible to enjoy my membership. The so called manager Nicola is hell bent to make money out of sick patients and expects to pay the full month's fee even if I had the sick note from hospital and provided them just after three days the money was taken.

Nicola is the most unhelpful and lack empathy. seems uninterested in assisting members. On multiple occasions, my questions were ignored or dismissed.

This gym is epitome of poor management: There were unexpected fees added to my membership and the discount was not applied until I complained. Additionally, the management is disorganized and dismissive of complaints.

Overall, the lack of cleanliness, professionalism, and basic courtesy makes this gym a poor choice for anyone looking for a quality fitness experience. I strongly recommend exploring other gyms that prioritize member satisfaction and well-being.

Catalin I.

Real time review!

This underground gym that wants to be spa it’s actually very dirty, mouldy with facilities (sauna, jacuzzi, etc) that they are broken all the time! Also with a bad management that they don’t care not even when you flag faults, like flashing bulb ( which they can trigger a crisis for epileptic customers) air-cons that they are not clean with years!

I’ve split my foot skin in jacuzzi because of a broken part I flag it to management ( so others don’t get hurt they didn’t even cared about it) I didn’t have not even a call from them to check if I’m ok or to apologise!

So think twice before commenting for a subscription or before you bring your little ones

Update on 08/01/2025 for owner

Trying to get in touch with you (on the email address that you give me) from the point that you left it here and looks like it’s not valid 😏😑 (you can see the last picture that I’ve uploaded)

Also nothing changed in the gym, the same mess, same thing faulty, unfortunately google doesn’t let me upload video, so I can show you that you didn’t change not even the faulty flashing bulb!

It’s that expensive a bulb?

Unbelievable the level of indifference!!!

Carys H.

The spa is incredible. Me and my sister came in for the deep lava shell massage for back, neck and leg. It was fantastic and the ladies carrying out the massage were incredibly professional. The lava shell massage was an hour long and didn’t feel rushed. The spa itself looks beautiful.