Bannatyne Health Club & Spa Ashford - Ashford

Dana G.

I just wanted to share my amazing experience during my visit! It was my first time having a facial, and Sophie was absolutely incredible. She made me feel so relaxed, and my skin looked fantastic after the treatment. Sophie also did my nails, which turned out beautifully!

The entire team was so polite and friendly, creating such a welcoming atmosphere. I can’t wait to visit again very soon!

Thank you for such a wonderful experience.

Nicola D.

Was given a spa day for a gift. Staff were friendly, changing rooms and showers clean. Pool, steam room and sauna nice. Treatments were lovely. A shame the relaxation room is next to gym and possibly the weights as on & off could hear loud thudding noises and slight vibrations

Sunit J.

I purchased a 55-minute massage for two through Red Letter days for Bannatyne Ashford for my wife and daughter, expecting a relaxing and enjoyable experience. Unfortunately, they found the environment to be very noisy and cold, which completely took away from the relaxing atmosphere they were hoping for. For a premium service, this was incredibly disappointing and definitely not worth the cost. I wouldn’t recommend it based on their experience.

Samantha M.

I was pleasantly surprised with my visit after reading some of the reviews.
I was bought the voucher as a present.
The staff were friendly and helpful.
The changing room was clean.
There is a charge to hire the robe/towel and flip flops which I was not aware of and you get back 50%.
The treatment I received was 10/10 and the therapist was lovely.
It's just a shame you hear banging from the gym whilst relaxing on the heated beds in the relaxation room.
The pool in my opinion could have been warmer.
I had lunch- a jacket potato and it was cooked to perfection, and again, friendly service received from the staff.
The place overall doesn't have that relaxing spa feeling, but I will go again as I really enjoyed my treatment

Angel H.

I had an invitation as a guest recently by a friend who is a member there. I wanted to have a look before I go for the membership. I’m not very impressed. The pool itself is dirty, long hairs floating in the water, on the bottom of the pool you see rubbish. No staff around the pool. The saunas are tiny. The jacuzzi was full of dirty foam. I saw rust, dirt, peeling paints, torn, old furnitures in the cafe. For that amount of money a month I expected something better. I thought Bannatyne is a posh club but unfortunately just an overpriced tired place.

A G. U.

Would avoid if you wanted to go for a spa day, the massage was really nice but everything else apart from that was rubbish! The relaxation room was next door to the gym so all you could hear was heavy banging, the beds in the relaxation room were stone cold also down to issues they was having with them…the pool area only had 4 loungers that was always in use, the hot tub was pool temperature, not warm at all & you had other guests bombing into the pool which ruined the whole “relaxation” vibe. The whole experience felt like an over-priced community leisure centre overall.

Trudi D.

Went with my friend as a birthday spa treat day
We had a fab time and really enjoyed it
Lunch was included and a complimentary hot drink which was a pleasant bonus
I had a great Elemis facial and neck and arm massage by Shannon which was absolutely fantastic
The only reason I haven't given 5 stars was the blunt and rude front desk lady on arrival onto the building downstairs She was an older lady with short grey hair who told us off (I'm not joking) for not completing the online consultation forms before we arrived?

We both work very hard & didn't realise this online form would be such an issue if not completed as it took no time to do when we arrived

In fact her sneering manner was highly unnecessary! She needs a crash course in basic customer service

Luckily that not so endearing individual had left the front desk by the time we left and her replacement was a breath of fresh air and couldn't of been more efficient and lovely

O O.

Very nice spa treatment although the head massage could have done with massaging the back of my head and not just the top. Overall the back massage and facial were lovely. However the scone in the café was hard, and the lady with coloured dyed hair used her hand to take it from the display no gloves or prongs. As a food hygiene specialist this fell below expectations and standards. In fact I didnt get a feeling that food hygiene practices were done in general as when the second lady ( blonde with glasses) was handling Avocado and scooping with a spoon she did so with bare hands.. you could see the mashed Avocado was getting on her fingers yet it all made its way to the plate. The lady on the main reception who had a floral type headband and spoke with an accent was delightful and very helpful. However when I came back to ask a question her back was to me so she didn't know I was waiting ( not a problem) she was talking to a taller lady maybe with glasses who seemed more senior
who actually did see me and continued her conversation about someone perhaps a child who was struggling with English as a subject but was OK at maths. Clearly personal but decided to finish what she was talking about rather than address me, I was looking right at her. The other lady finally turned now that the other had finished her personal convo and apologised for not seeing me and dealt with my query. This same lady with glasses was showing around what seemed to be a new starter later that day, and mentioned the staffing area noting that it's not great ( speaking negatively) which I found unprofessional, she also was helping the café staff with an issue with a ongoing leak of sorts as she noted the towels being used to soak the water up being wet the next day ( the towels we use as customers?) Although I'm sure they're washed this was a little gross. Overall the sauna and pool were very nice to use ( my eye did burn while in the jacuzzi), the first lady on reception and the therapist were great, (besides the banging of the gym equipment which takes away from the relaxation) better customer service needs to shown from 3 other staff members I came into contact with