BCP Leisure Poole Dolphin Leisure Centre - Poole

Anya C.

Not a bad 25m swimming pool + a smaller boom pool and diving pool. The water temp is slightly on the chilly side, but that keeps you moving! Paid car park. Mixed changing is warm and clean although there is a relatively limited number of showers. Staff are friendly and helpful.

Sky I.

Today, when I took my child to swimming lessons, I stopped by the front desk to ask about the two missed classes during Christmas break, and what should be done about it. There was a female employee with brunette hair, graying hairs and wearing black glasses sitting at the front desk. She said rudely, "Didn't I tell you before?" I was frightened by her abruptly unreasonable tone and said, "My child hasn't come to class for two weeks since Christmas. Today is the first time I'm asking you!" I think many of the children's parents are asking the same question. She must have mistaken me for one of the parents who resembles me, so I tried to sympathise.

But when I took my child in to change clothes, I found that I brought my goggles (adult) ones instead of my child's. I was worried that they were not suitable for my child, so I went to the front desk again to ask the employee if I could borrow their spares children's swimming goggles and return them after the lesson. Because there were one or two times before, I forgot to bring my child's swimming goggles and their employees were very friendly and provided help.
But this time I got her callous response: "No." Her malicious expression on her face made me terrified.

Why does the staffs' and teachers' kind and compassionate service need to be ruined by one bad apple? Or maybe she just showed a different service attitude to Asian faces like me. In today's world, she still sticks to old ideas of racial discrimination. I am really ashamed of her behavior.

The front desk is a job that directly interacts with guests. Her behavior is representative of the company. She is really not suitable for this job and she is also unable to be responsible for it either.

Mike F.

We were having difficulty with the app so I rang the Dolphin leisure centre this morning 2/2/2025, I spoke to a young man called Leon and explained the problem, he said he'd be there till 5pm if we wanted to call in and he'd help me with it, Leon was very patient and helpful he showed us round the premises and even helped my partner set up the app on her phone, and helped her book her first few sessions, this young man is a credit to the BCP leisure group, and they need a few more like him, best of luck Leon keep up the good work,
Mike Freeman and
Maggie Plateroti

Honest O.

Reception staff are lacking enthusiasm. Someone not sure what his job was. Swan’ed around like he owned the place possibly a manager or something followed me into the gym for a bit of a stare then shortly after the changing rooms to continue flesh gazing. Not hugely professional.

Gyms adequate for a workout nothing special.
General facilities need some TLC but useable.
Some members of staff are decent unfortunately for these individuals they are surrounded by a bunch of incompetent co workers.
Pool could be nice if they removed the divider. I quite like the temperature other’s not so much each to their own on that one.

Parking is chargeable however Poole park is free after 10:00am for a couple of hours, provided a space is available. Less likely nowadays as 30 spaces have been turned into a handful of disabled parking spots, which are pretty much always empty as very few disabled people seem to be walking from Poole Park to go shopping in town centre absolutely Ludacris waste of money. Could have just painted line’s on the floor. But no got to waste taxpayer money on something impractical & not to be used that infringes the masses, just so the council can spend their budget, manly done to force more people into parting with their cash elsewhere.
Bpc at its finest.

Charlotte J.

Conveniently located, welcoming gym. I take part in classes most lunch time and always leave feeling like I’ve had a good work out. I also enjoy the occasional swim and sauna on the weekend. The team are friendly and helpful. If you can cycle/walk in it’s perfect, but you do have to pay for parking.

David J.

The gym is alright, very plain and dull now, the member changing room is cramped, showers needs a renovation or at least new showers and a industrial clean. Staff members in the men's seems pretty agrivated by BCPs management. I love the sauna but I know you have to wait till 6 as its adjacent to the pool with kids swimming lessons. I understand the reasoning but can't they engineer a translucent barrier between the two? It doesn't feel like a great deal of love has gone into anything beyond it all doing the basics, it's clear they care more about saving money then members experience. This really isn't up to standard if you're paying anything more than £30 if you can go elsewhere in my opinion.

Matt H.

The standard of swimming lessons delivered is great, but unfortunately that’s where the positives end.

Over the last couple of months, the management of this centre has gone downhill. More too often the gents toilets downstairs are out of order, the younger receptionists (except one) are mostly quite rude and seemingly uninterested in being there.

Above the pool, the vents are full of huge mounds of dust, which drop into the pool.

The viewing area for the pool is great, but is always really hot.

Overall, the place is tired and is in desperate need of some money being spent on it to bring it up to the standards that reflect the charges they are making.

Serkan K.

I am a new member here. The gym is very small and inadequate. They need to make changes in this regard. The pool is nice but the water was cold. They should not make the water cold in this weather.