Berwick Manor Hotel - Rainham

Leisa P.

This hotel appears to have deteriorated since we last stayed. The room was clean but the mattress hung over the edge of the bed, the duvet was too small, the pillows were insubstantial, the heating didn’t work properly and the room and bathroom were very cold. Spoke to the receptionist on arrival about breakfast as I am coeliac (flour) and she reassured me they have gluten free butter and milk !?! We subsequently used our own bread which we had as a takeaway on the first morning - staff did not butter it and the orange juice was off. On the second morning we ate in the hotel, the toast was buttered but the milk was off. Chap manning reception and kitchen was more interested in face timing his mother.
All in all, very poor and we will not return.
Ps unless they upgrade their allergy awareness, they could kill somebody!

Chris E.

We regularly stay in the area to visit our daughter and granddaughter. Wanted to explore alternatives to the Premier Inn. Berwick Manor cost double and was much worse, so won't return. The staff were as helpful as they could be. We had to ask for a towel and soap. The hand basin was cracked and had no plug. Continental breakfast was included, but it wasn't worth getting up for. It's all on the cheap there. The website implies luxury, but they can't afford to fix anything that breaks.

Shelia B.

Not very clean . Pubic hairs in the shower. Information for this hotel is misleading. TV not working in the bar . Worst place I've been . Never again . Place should be shut down . And only continental breakfast.

Barbara W.

Disgusting, bugs crawling around the windows and blood spots on the curtains where other guests had squashed them. Headboard was filthy. It went from bad to worse. Would definitely not recommend this hotel.

maria M.

I went to a charity event here for the afternoon, so I cannot comment on the rooms etc. However the garden is really lovely, the event was in the garden area, and looked lovely.

Debbie E.

Berwick Manor
Neither a manor or a modern hotel
Can't make up it's mine. Car park was empty and the place didn't look open
Reception looks like something from Prisoner cell block H
Bar is left over from 70s
All tatty and tired. Window doesn't shut properly and blind and curtain worn and dirty
Room is warm and linen is clean and new
Hot water on arrival 4pm but not this morning
Last night's wine was warmer than the water.
Continental breakfast was not laid out. Just asked if we wanted tea or coffee, juice and cereal and cheap fruit yogurt appeared from out the back. No choice.
No meats or cheese. No fruit. No staff
Offered toast but this has not materialized.
Sorry to say that we have booked for two nights

andy T.

Massive carpark and very empty when I arrived not sure if that a good thing!
Quick check in info given
Lift to the upper floor
Room was a good size as was the shower room.
Bed OK
WiFi just OK
Evening meal was very disappointing very limited choice, took awhile when it arrived the chips weren't cooked though so had a bit of a dodgy tummy later on

Shower hot and powerful
Location is on a busy back road nothing close by .
Would stay again if nothing else but wouldn't eat there!
Breakfast not included i price ut could add on if wanted.

Sergio A.

Be carefull this is a scam hotel, the pictures you see online are nothing to what the rooms really look like and they wont refund you your money, youll have to report them through your card provider to get your money back. They also paid for good reviews as they recently had a 1 star only general review and somehow now they have a 4 star!