BrewDog Plymouth - Plymouth

Louis F.

Dissapointing is only the beginning

Having frequently been to this BrewDog for drinks, in some establishments you would consider these people regulars and treat them as valued customers, we thought it was time to try out the ‘unlimited’ wings Wednesday. This time our group was of three as opposed to our usual two, admittedly, I had made a mistake in booking and only booked the two. Worth noting this was after trying to book in the bar and being told you can only book through the website. Is this by any means more convenient for the customer; is this just less of a ballache for the staff? I can only theorize.

Having accepted my mistake I asked if there was anything we could do? The restaurant area was roughly 30% full. We were told very brutally ‘no’.

Customer service is a brilliant trade and one I fully value having worked in it for many years myself, I do not value rudeness nor the lack of empathy required to find any sort of resolution.

This is only the beginning.

Staff in this BrewDog are normally very friendly, with one very clear exception, no surprise the one refusing to resolve the situation. We were in fact informed we could under no circumstances share any of our two wings we were permitted even after buying another full price meal, this I will get onto in a minute.

For any reader I question: have you ever been out with your partner or friends and wanted them to try a taste of your food or vice versa?

At this point we were rather hungry and waiting for the waiter to take our order. And waiting. No waiter. We had to walk up to the bar to order the food including one £15 burger, with no chips.

After only a 45 minute wait the food arrived. When we asked for chips upon the burgers arrival it was only a further 45 minutes until they arrived alongside two of ours second portion of wings. The burger was long gone by this point, out of hunger certainly not enjoyment. The wings were okay.

The next round I opted for cauliflower wings. I find this easier to describe as battered dough that may have seen a cauliflower at some point in its life.

Don’t worry the dissapointment doesn’t stop. All the wings are paired with a sauce. This was not seen after the first portion. Instead replaced with a large portion of some vomit-like lemony substance underneath one of the wings. Frankly repulsive, I struggled to stomach this.

Our final round saw a complimentary blonde beard hair in one of the wings. Not sure if this is their way of making up for the lack of sauce or just shocking.

One bonus I didn’t pay for the chips. This was not their initiative but mine. If they would like to create an issue with this I’m happy for a chat about the whole experience. As the staff were too rushed off their feet for a chat at the time with the 4 tables they had. My gosh I don’t envy such a tough shift for 7 people (!)

Worth adding on to the end here majority of the staff, again with one major exception, are absolutely lovely and great bartenders. This experience was really not a great show of their skill. As always the beer was thoroughly enjoyable and reasonably priced. I will not be coming back for food.

Jaz B.

Went in for a quick bite before cinema & ordered a couple drinks, Korean BBQ cauliflower wings & some frickles. We ordered the 10 count of wings and they gave us way more and they were delicious! Will definitely be going back 🙂

Alex R.

A very enjoyable trip with good quality food on offer. Equity for Punks discount on drinks plus 50% off discount for food certainly helped.

Menu is a bit limited but the food was very well cooked and would come back again

Steve I.

Fantastic BrewDog bar, great food and great choice of drinks. Bonus being child and dog friendly, our pooch enjoyed her visit this week along with her owner!

Sian L.

Really enjoyed eating at Brew Dog. The staff were friendly and the atmosphere was easy going, which is great for our family, due to having neurodivergent children.
Food was reasonable prices and came out quickly. We then decided to order pudding and challenged the server to 'Rock, Paper,Scissors' and won! Our pudding was then free. Would highly recommend. We really enjoyed our visit today ⭐⭐⭐⭐⭐

Mel W.

Love this place, reat atmosphere and service Is amazing and if you sign up on their Website you can claim a free pint.

Lewis A.

Wing Wednesday is a massive disappointment. Chicken wings and tenders straight from the freezer and as tough as a dying man’s handshake. On the plus side, the guest sour beers are consistently excellent every time I visit. Definitely not worth coming here for the food—it’s much better as a place to drink.

Lukasz S.

We had a birthday celebration here and it was amazing! The service was fantastic, the food was delicious, and the beer – absolutely the best!