Burleigh Springs - Loughborough

Address: Ashby Rd, Loughborough LE11 3GR, United Kingdom.
Phone: 1509633016.
Website: burleigh-springs.co.uk
Specialties: Spa and health club, Beauty salon, Gym, Leisure centre.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom, Appointments recommended, Credit cards, Debit cards, Credit cards.
Opinions: This company has 60 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of Burleigh Springs

☎️1509633016

⏰ Open Hours of Burleigh Springs

Monday: 6:30 AM–9 PM
Tuesday: 6:30 AM–9 PM
Wednesday: 6:30 AM–9 PM
Thursday: 6:30 AM–9 PM
Friday: 8 AM–8 PM
Saturday: 7 AM–9 PM
Sunday: 7 AM–8 PM

Okay, here’s a comprehensive overview of Burleigh Springs, presented in a formal and helpful style, suitable for someone considering a visit:

Burleigh Springs: A Tranquil Wellbeing Retreat

Burleigh Springs is a highly-regarded spa and health club located in Loughborough, Leicestershire, United Kingdom. Situated at Address: Ashby Rd, Loughborough LE11 3GR, the facility offers a holistic approach to wellness, catering to individuals seeking relaxation, fitness, and beauty treatments. The establishment’s phone number is Phone: 1509633016, and visitors can find extensive information and book appointments via their website: Website: burleigh-springs.co.uk.

Key Features and Facilities

Burleigh Springs boasts a diverse range of amenities designed to promote wellbeing. Core offerings include:

Spa and Health Club: A dedicated space for indulgent treatments, including massages, facials, and body wraps.
Beauty Salon: Providing professional hair and beauty services.
Gym: Equipped with modern exercise machines and offering fitness classes.
Leisure Centre: Featuring swimming pools, sauna, and steam room facilities.

The facility is committed to accessibility, offering a wheelchair accessible entrance, wheelchair accessible parking, and a wheelchair accessible restroom. Additional conveniences include readily accepted credit and debit cards, and appointments are strongly recommended to ensure optimal service.

Location and Accessibility

Burleigh Springs is conveniently located in Loughborough, a historic market town in Leicestershire. Its address, Ashby Road, provides easy access via road networks. The location is designed to be welcoming to all, with provisions made for individuals with mobility needs. The emphasis on accessibility highlights a dedication to inclusivity and comfort for all guests.

Recent Feedback & Customer Experience

Burleigh Springs currently maintains 60 reviews on Google My Business, with an average opinion of 4.5/5. While some previous guests have noted minor inconveniences, such as difficulties reaching reception staff via phone, the overall sentiment reflects a positive experience focused on the quality of the spa treatments and facilities. It appears that the team is continuously working to improve responsiveness and guest satisfaction. The reported challenges with communication could benefit from further streamlining to enhance the guest experience.

Recommended Actions

For the most up-to-date information on opening hours, treatment availability, and special offers, we strongly encourage potential visitors to consult the Burleigh Springs website: burleigh-springs.co.uk. Directly contacting the team via telephone – Phone: 1509633016 – is recommended to secure an appointment and discuss specific needs. We believe Burleigh Springs offers a truly relaxing and rejuvenating experience, and we recommend you explore their offerings further.

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Would you like me to elaborate on any particular aspect of Burleigh Springs, such as specific treatments offered or the types of fitness classes available

👍 Reviews of Burleigh Springs

Jane H.

3/5

Room ok but service poor.
Can’t get anyone to answer phone to report issue with room.

Arrived tired after long drive and find service a bit frustrating. First wrong room number given so needed to return to reception

Then when arrived in room not enough towels for a much needed shower before crashing for the eve

Tried reception 4 times and just left on hold for over 10 mins each time and eventually put through to a reservation line off site who told me she couldn’t get through either so could I walk down to reception, which means getting dressed again

Perhaps it’s run by students?

Eve I.

1/5

After two years as a member and fed up with makes complaints about cleanliness and broken stuff, I’m going to start shaming them more publicly. The only thing in their favour atm is a lovely and genuine new member of staff named Vista.

Andy M.

1/5

Probably best they don't lie on their website or treat people like they're stupid, then they wouldn't get poor reviews pointing out just how ridiculous they are, or have an Advertising Standards Agency complaint lodged about their misleading memberships, which they no longer offer.

Emailed to ask if I needed to make an appointment to join, was told:

"The leisure centre is currently at full capacity, so we are operating a waiting list. We do, however, offer guest pass options that allow you to use our facilities straight away. These do not have to be booked in advance, and they are as follows: ...

• Day guest pass £15 - use of all facilities for the day.
• Day guest pass £11 - access to either poolside (sauna, steam, whirlpool, and pool) OR gym for the day.
• Pool & Gym pass card £100 - 10 separate sessions for use of the gym and pool/spa facilities.
• Pool OR gym pass card £70 - 10 separate sessions for use of the pool/spa OR gym facilities."

Sorry but I'm English and understand how the language works, I also have an IQ greater than stale mashed potato so would like to ask: if you're at full capacity, how can you fit anyone else in?

YOU CAN'T.

Full capacity = no room.
Room to fit me in for = not at full capacity.

Anyone else smelling that?

This stupid contradiction and such poor understanding of our language offends me. Legally, to offer memberships on the website that are not available, well, that's a different kettle of fish altogether and something which is no longer in my hands as I'm lodging a formal complaint with the ASA.

£50 a month, sound no worries, if I go once a week it's £12.50 per visit, twice, £6.25, versus £100 for ten trips to the pool and gym, a tenner a visit.

Their greed makes it a false economy for people.

These guys don't do 'memberships' despite still advertising it on their website, which is unethical, immoral and dishonest: they'd rather charge you more by having you buy 10 sessions for a hundred quid.

They should have refrained from insulting my intelligence.

Quick hint for you, Burleigh: don't advertise stuff on the website that you refuse to honour, and also maybe refrain from treating people like they're thick.

You insulted the wrong person. Enjoy the fallout and scrutiny from third parties over your misleading claims!

Lorna W.

5/5

I have been having a massage with Jade regularly and she is fantastic! Not only is she sorting out my aching muscles, but she is friendly, funny and also lets you relax in quiet when you need to.
The care and commitment of the general staff at Burleigh Springs is really excellent, and very personable. Reice is great at sorting out your training program and always so helpful.

John W.

5/5

My wife, Lisa, had a pedicure with Jade and loved it. Jade was very professional, really friendly and made the experience a delight for her.
We were all warmly welcomed by Reece at the spa reception and looked after famously.
Great team. Highly recommend 👌

Mustafa B.

5/5

Qom peaceful, friendly and welcome Qom reception I like the sauna by Jacuzzi has always been broken

Sharon R.

5/5

I had a facial with Judy, it was absolutely beautiful so calming and relaxing in fact the best I’ve ever had~the products used were perfect for my skin type! For this reason I booked a hot stone massage which was equally as good~my therapist Jade~she made me feel so totally relaxed I actually nodded off~ totally amazing! The receptionist was also extremely courteous, helpful and friendly highly recommend~already looking forward my next visit~well done Burleigh Springs~thank you

Mona S.

4/5

Really nice pool, however, there’s no hot tub which is a big shame. The mini tub shares the same cold water as the swimming pool. I would still visit again though as I enjoyed their jet shower and sauna / steam rooms.