Champneys Mottram Hall Health Club - Macclesfield

Elisa Winstanley

A nice experience, although there were some things that could have made it much better. The staff at the Spa reception desk were friendly and welcoming, and gave us our slip for lunch (this is very important to keep and take with you!). The spa area looked beautiful when we arrived early. Once we got into the changing rooms, it was chaos as there were no where to get changed. There’s 2 changing cubicles and 2x large pouffes in the middle. For the number of guests, there’s literally no room. We had to change on the floor in front of the lockers.
As we were early, we managed to get a sun lounger. There’s 3 different pools, a jacuzzi, 2x saunas, steam room and cold room. The outdoor jacuzzi wasn’t working, so acted like a warm pool.
Lunch was 2 course included in our overnight package, but the drinks were very expensive: 2x Peroni, glass of Prosecco, and Elderflower tonic was £26.40!!! The food was nice.
Once we’d tried out the facilities, we felt ready to leave. It didn’t feel as relaxed as other spa purely the sheer number of people around.
The Champneys shop was nice and they had a Happy hour between 2-3pm where items were discounted 20%.

We liked the coffee shop and chilled out in front of the fire!!

Ghazal Banani

The spa experience is excellent. I’ve been quite a few time. From welcome to cleanness everything is great.
There are variety of indoor pools and hot tubs to enjoy. Two saunas and a steam room which I really like. The cold room didn’t work this time I was there nor the ice bucket which was a shame.
There are plenty of loungers inside and outside.
Cafe is really nice specially with the fire in the middle.

The only big disappointment was the restaurant. We had to ask for the menus to be bright to us! We had to wait for an hour for the food to arrive. They never asked us how we want the steak and it was actually very rare. My chicken salad didn’t have the chicken on the top!!
We were sat in the last table close to the kitchen and the waitress behind us was sorting the cutlet out very very noisy. Despite me reminding her she didn’t stop so we had to ask to be seated at a different table. So next time we will grab a bite in the cafe instead.

Λ M Λ П D Λ

I’m already looking forward to my next spa break.
The staff were so welcoming and attentive.
The facilities are great.

Even though I did get a facial and 2 massages they were not what I actually wanted but I’m grateful for the products that therapists prescribed.
My skincare routine desperately needed an overhaul which was long overdue.

Make sure that you book your treatments well in advance.

Anisa Jamil

Beautiful grounds that I discovered - would be nice if some one highlighted the amenities.

Food at lunch was strange - advertised as 3 courses when booking but only got 2- drinks and dessert extra.

Staff could be more friendly - when we arrived no one told us about breakfast. Lady in coffee shop ignored us and was generally miserable at all times of the day. In the treatment centre the lady at reception was unhelpful after we approached her, felt like she was discouraging us from booking any treatments.

johanna iserloh

Spa is quite big, and it is nice although the price reflects that. It also gets very busy so would reccomend choosing to go on a week day. We went on a Wednesday and arrived first thing by the time we went through there were no beds spare.

Changing room is small for the amount of people using the spa.

Food was average although we'd paid for a full day spa & 3 course meal, there were suppliment prices so this quickly crept up, between 3 of us we ended up spending an extra £40. Food was trying hard to be artisan but if they just kept it simple it would be alot better. Ordered what I thought would be an apple crumble and on photo is what arrived so would say the food menu is dissapointing.

Good facilities otherwise but the treatments are unreasonably expensive. £110 for a facial seems a bit excessive.

Has alot of saunas/steam rooms and different pools tho so although busy there's still options. Would only go again if it was on offer.

Martin Wroe

I’ve been training with Amine for the past few weeks and I’ve got to say he’s been incredible.

I have an aim to transform and he has certainly set me on the path to greatness and finding my best self.

Staff here are very pleasant, helpful and friendly.

The treatments here are expensive but worth every penny as I always leave happy and refreshed.

CATE T

One of a party on a Spa Day. I am privileged enough to have travelled the world and experienced many Spa. This is by far the most filthy, over subscribed and overrated. Staff incredibly rude with zero customer service. The Duty Manager completely inept.
A gifted, Pre-ordered Champagne failed to arrive and a satisfactory solution unable to offered.
At 5pm others we spoke with other guests who were also disappointed to find that indoor jacuzzi system in available pools, no longer able to be switched on.
Broken lockers, extremely and embarrassingly small changing facilities with broken lockers and used towels/gowns and slippers everywhere and over flowing bins.

Myself and my party required nothing but an available seat, clean facilities, and basic polite customer service.
I would not recommend this place at all.
Never been anywhere so poor

M H

Disappointing stay for a Champneys hotel
First of all , we received an email 2 nights before our stay to say our booking had been cancelled, which caused us stress and hassle. My boyfriend had to call up and sort the booking out, not a great first impression of Mottram hall.
This trip away was for my boyfriends belated birthday celebrations. I emailed 48 hours prior and requested a bottle of wine to be sent to the room for our arrival, stating that I would pay at the desk once we checked in. I noticed that no one had replied to my email and when we arrived , the hotel had not fulfilled my request, or emailed me to say it wasn’t possible. I would’ve brought my own bottle if it wasn’t.
The hotel bedroom was nice , but the bathroom is dated. Walls are paper thin, could hear everything from next door.
Also got a wake up call at 9am from the hedge strimmers?
The worst part of our stay was the fact we were told we could use the spa the morning after our stay, instead of when we first arrived, only to find that when we wanted to use the spa we were told that it was fully booked? Surely you would’ve offered to book us in for the morning.
Cannot believe we have travelled all the way from Hertfordshire to stay at this hotel and explore Cheshire, just to be turned away from the spa. Massively disappointed.