Citizens Advice Ferndown - Ferndown

Introduction

Nestled in the heart of Ferndown, Dorset, Citizens Advice Ferndown stands as a beacon of support for the local community, providing vital assistance and advice on a wide range of issues. Situated within The Library at 1 Penny's Walk, this non-profit organization is committed to helping residents understand their rights and navigate complex processes.

Main Services

• Benefits and Money Management: The team helps individuals and families maximize their income and manage debt by providing guidance on benefits, budgeting, and debt management.
• Employment: They offer advice on employment rights, redundancy, and finding a job, as well as supporting those facing discrimination at work.
• Consumer Issues: Citizens Advice Ferndown assists with consumer rights, handling problems with goods and services, and resolving issues with providers.
• Energy Advice: Given the current energy crisis, the organization provides tailored advice on reducing energy use, switching suppliers, and managing energy debt.
• Family and Relationships: They offer guidance on various family-related issues, including divorce, separation, child maintenance, and caring responsibilities.
• Housing and Immigration: The team provides advice on housing rights and responsibilities, homelessness, and immigration and asylum issues.
• Law and Courts: Citizens Advice Ferndown helps with understanding legal processes, representing clients at court, and offering guidance on legal rights and responsibilities.

Location and Access

Located at The Library, 1 Penny's Walk, Ferndown BH22 9TH, United Kingdom, Citizens Advice Ferndown is easily accessible. The building is situated in the town center, with nearby parking options including a wheelchair-accessible car park. The entrance is also wheelchair-accessible, ensuring everyone can access their services.

Featured Characteristics

• Free and Confidential Advice: All advice provided is free, independent, and confidential, ensuring clients can seek help without fear of judgment.
• Trained Volunteers and Staff: The organization is run by a team of dedicated volunteers and professional staff trained to provide accurate and up-to-date advice.
• Community Partnerships: Citizens Advice Ferndown works closely with local partner agencies, ensuring clients have access to a wide range of support services.

Practical Information

• Contact Details: Phone: 3442451291, Website: edpcitizensadvice.org.uk
• Opening Hours: Monday to Friday, 10:00 AM - 3:00 PM (appointment-only service)
• Appointments: Due to the current pandemic, the organization operates an appointment-only service. Clients can book an appointment online or by phone.

Positive Aspects from Reviews

Citizens Advice Ferndown has received numerous positive reviews, with clients praising the organization's helpful and supportive staff. Some of the key positive aspects mentioned in reviews include:

• "Very helpful and will go tribunal with you" - Clients appreciate the ongoing support they receive, even after initial advice is provided.
• "Came here for advice and got the perfect advice" - The tailored and accurate advice given by the team is frequently praised.
• "All staff so helpful" - The friendly, approachable, and knowledgeable staff make clients feel at ease when seeking support.
• "Fantastic service" - Overall, clients are overwhelmingly satisfied with the quality of service they receive from Citizens Advice Ferndown.

With an average rating of 3.8/5 from 6 Google My Business reviews, Citizens Advice Ferndown demonstrates its commitment to providing an excellent service to the local community.

👍 Reviews of Citizens Advice Ferndown

david E.

5/5

Very helpful and will go tribunal's with you

Toughmuck C.

5/5

Came here for advice and got the purfect advice

Annette R.

5/5

All staff So helpful

john J.

1/5

Unhelpful

Daren P.

5/5

Fantastic service.

Byron A.

2/5