Collective Beauty by Design - Coulsdon

Romaine

My son visited this place yesterday to have his hair plaited, single plaits with his natural hair. This cost £80!!!!! They charged an extra £15 because it needed to be detangled?! With natural hair it doesn’t stay detangled after combing it just tangles again quickly which is why we need these styles!

Now this morning we see lots of white bits in there from where they didn’t brush the gel into the hair properly. See photo.

In addition to this if you look at the way the hair is parted at the back of the hair (in the photo) there is a group of hairs that has not been parted properly. They just left it like that & still charged £80!!

Also the hair was not plaited right to the end, so now I have to get rid of all the white bits, re-part and plait the hair myself!! So my time AND my £80 is gone!!

UPDATED:
Your response to my review is as expected! Unprofessional and full of lies!

The reason why I didn't contact the salon is you clearly didn't bother to part his hair properly at the back and purposely let him leave the salon like that! I notice you didn't respond to that part of my review. What about all the white bits?!! No mention about that either! The picture speaks for itself. Again what a waste of my £80!

To everyone reading my review, I obviously have no reason to lie about this business, it's honest feedback. I am extremely disappointed with the service, and the response to my review, disappointing but expected based on how they let my son leave their premises with his hair like that! Unprofessional!

Michelle M.

This salon is fab! I’ve had three nail biab appointments over the last three months and am really pleased with my nail growth. Kae is full of knowledge and takes great care and precision with my nails. Previously I used other salons and there is no comparison. I always leave this salon happy. Highly recommended.

Alexandra L.

I came for a wash and cut , curly hair. One of the best curly hair cuts I’ve ever had, all in Coulsdon - I’m so happy! Received lots of advice , results speak for themselves, and the level of care was amazing (not many people protect their clients ears when they diffuse the hair!). Thanks so much 💖

Avin T.

I’ve visited the salon a few times and have always been happy with my nails, whether that be gel or extensions. Today I had an acrylic removal and BIAB set done beautifully by Karina! Thank you so much for your patience and attention to detail 🙂 Love the nails and will definitely be back again

Abi

Booked the children’s braids and nails for my daughter and her friend. Hair and nails were done so beautifully by Kae. Lovely customer service and the salon was really nice! Such a lovely treat if you’re looking for a girly pamper day. Will definitely be recommending to family and friends.

Samantha S.

Thank you so much for the beautiful cut, blow dry and styling of my daughter’s hair. She loves it! Thank you also for taking the time to give her the insight and knowledge to help her and us manage her natural hair. We will be back. X

Yulia N.

PS first of all, I never asked for or expected a “Russian manicure” but must admit that for the first time in 15 years living in different parts of London I bumped into a specialist that can not even file nails properly. The tone you’re using to reply to people that left 1* reviews is just appalling and says a lot.

Once again. I’ve booked a manicure and pedicure. There were lots of things that went wrong and were unusual including a very limited choice of nail polishes, lack of sharp and clean equipment but the most inconvenient part was that 50 minutes after the start we were still fixing the shape of the nails and dealing with cuticle. So, I had to leave after paying £25 for a quick mani.

Your trained specialist never offered me opportunity to talk to the manager and there was no one to fix what she’s started.

All the best.

It was a disastrous experience. After spending 50 minutes in the salon we were a half way through with my manicure🙈 Didn’t like the results, had to stop and leave. Hopefully they will hire people that actually have a proper experience

Carmen C.

My friend and I had such a great time at your salon. We got our pedicures done by Frankie and Aimee and couldn’t be happier. We were welcomed by Frankie with a big smile even though it was our first time there. My friend felt a bit self conscious about someone doing her pedicure but Aimee reassured her in such a gentle manner. The whole process didn’t feel rushed and we felt pampered from beginning to end.
We cannot wait to return!