Concordia Leisure Centre - Cramlington

Andrew G.

I had the pleasure of meeting Michelle this morning at reception. I’d managed to turn up for a cancelled session. Michelle could not have been more helpful!! Michelle gave me some additional advice on how best to book sessions using the app. Then very quickly after this Michelle managed to arrange an alternative option for me rather than my journey there be wasted. Such a pleasant and helpful lady. Thank you 🙂

Daniel B.

Showers to the main pool fluctuate in temperature and the family changing room that you have to use is usually freezing (and not that clean) and doesn't have any private shower cubicles. Can be difficult to enjoy a swimming session due to this as the corridor that links the main pool to the male only changing room (that does have shower cubicles) is inaccessible from the pool meaning you would have to get changed, and go to the other changing room via the main leisure centre if you wanted to get a proper shower.

Ian C.

Used to take our own kids here regularly but today visited with our grandson. Despite being told in the afternoon that there was no need to book, when we arrived at 15.45 we were made to wait until 16.00 to get changed. The pool had no more than 8 in it before or after 16.00.
The changing rooms stink of wee. The cubicles are tiny.
After 50 minutes in the pool we were asked to leave as our time was up. About 6 people in at that time.
The showers were ice cold.
This was like stepping back in time in old municipal swimming pools.
Will not be back.

Michelle B.

I was unable to attend the gym for a while due to illness. I went last week and the gym was closed, there was a temporary gym open until 9pm but 20 minutes into my work out I was told to leave as there was a class about to start. I then went to use the Spa which also wasn't fully operational, the sauna was closed. There also was no water facilities in the gym. I emailed to express my disappointment and I was told that I could use any other gyms in Northumberland. I don't drive, so I took a bus from Cramlington to Ashington which was almost an hour, only to arrive there and find this gym also was undergoing refurbishment and was closed. I wrote another email and had the same response. I have called today and the lady was very nice but she has been instructed by Places for Leisure not to refund anyone and couldn't do anything. It's ridiculous to be paying £50 a month and not being able to use the facilities. I will be cancelling my membership as soon as the contract has ended and advising everyone to avoid. It has really gone downhill and is definitely not value for money. Customer Service is non-existent.

Matt Bowman

Cat M.

Superb spin classes in a modern tiered and spacious studio, highly recommend!
Worth the early morning 6.30am to get in and get it done! Fantastic professional and knowledgeable instructors.
Lots of other great looking facilities including leisure pool and climbing wall amongst others.
Membership is great value for money

Jenifer T.

Very disappointed with the pool and spar at the moment. The pool has sand in the bottom and the water is now always very cold. The jacuzzi has sand all over the bottom and on the seats and the sauna has now been off for months with no date of a fix.
The disabled shower does not work and the hairdryers are both not working. The other showers you have to keep your hand on the button at all times or there is no water comes out which makes it hard to use properly. When asking staff about the issues their reply is go somewhere else. When you are paying £50 a month for the spa and use of the pool this is just not acceptable

Paul B.

Places Leisure - Disgusting prices
Basic adult membership now £40 from £35
Membership charge £30!!!!
£2.50 charge if you fail to cancel a class within a 2hr timeframe

Natalie

Visited couple of time, I’ve been to pool and spa before and could highly recommend it. Nice little pool, not overcrowded just enough people to be able to have a little swim with family. Some water play for little ones too! Good place for a family swim.