Cragg Hill Holiday Lets - Keighley

Katie

Me and a groups of friends stayed here to celebrate a friends 30th. We were really excited to use the hot tub especially, that was one of the main reasons we decided to stay here. However, on our first night, 2 members of the group (one being me) came out with what only can be described as chemical burns from the chlorine.
We have all used hot tubs multiple times before and never had this issue.
We raised the issue with the hosts and they replied and came to check the levels while we were out and diluted the hot tub. The 3 who didn’t receive chemical burns used the hot tub 1 more time for a short period of time but the 2 with burns didn’t.
After our stay we raised the issue with the hosts and air bnb as we felt we deserved some form of compensation.
The hosts did not respond to any of air BnBs messages and now have claimed they never received them, saying to us via WhatsApp that they don’t deal with airbnb which seems very confusing as that’s how we booked the stay.
The host did try calling us, but we declined the call because, as they have called us liars, we want to keep communication via text so we have proof of messages.
Also we did not demand a refund in full, we were looking for a compromise but the host is a liar and uncooperative.
From initial contact when we reported the burns (a month ago) we haven’t even received an apology.
Didn’t want to leave a review like this but have tried communicating with the host and got nowhere.
The house its self is lovely but would not recommend using the hot tub during your stay.

fran A.

Don’t use the hot tub!!

4 friends and I stayed here for a 30th weekend getaway. During our stay everything (apart from the hot tub) was lovely, the lady onsite was very helpful. Unfortunately, due to improper chemical balancing in the hot tub two of the group got chemical burns from using the it, crag hill cottage have no risk assessment for the chemicals they use which is very concerning. My friends have never had this issue in previous hot tubs. Obviously this affected our stay and they didn’t use the hot tub again, the ones without burns only did briefly, once more, after the hot tub was diluted. After leaving we raised this issue through air bnb, as they couldn’t get a response from the host we couldn’t get any form of compensation for the burns and potential scarring. I contacted the business owner and they refuse to help and frankly don’t care about the injuries sustained.

Lee P.

Myself and a group of friends stayed at The Old Piggery, and on balance had an alright stay. However, two members of our group got bad chemical burns from the hot tub, which was the main reason we had booked the property - preventing us from using it throughout our stay.

Neither of the people with burns have reacted to chlorine before in hot tubs, so is likely a case of improper dilution. We had thought that the water felt slimy when we got in, however there was nothing in the risk assessment that stated the risks of chemical burns, or how to detect improper dilution. The burns were of such a concern that one of our party went to the doctor's to get it checked out, and both are worried it will permanently scar.

We tried to resolve this with the host, and through Air BnB, however we were fully ignored, and Air BnB cannot assist if the host is uncooperative. Would not recommend, if you stay and have issues I have little faith the host will be cooperative.

Liz

Brilliant holiday stayed in the ‘Old Piggery’. Even though we got heavy snow on the Saturday we still managed to walk into town and back. Taxi was cheap into town also. Great views from the hot tub. This is our second time here and would definitely return.

Joanne L.

Oh what a piece of heaven you have here, your hard work and dedication has certainly shone through.
Thanks to Stuart, Jo and team for an unforgettable gem. We have just got home on 26th June 2024 and we stayed in the ye old corn shed, the views were magnificent, the best holiday let we have stayed in as it has everything you need for a summer/winter break , we have been very fortunate with the weather and the hot tub only added to our pleasure.
So peaceful , no car noise, no traffic, just the sound of donkeys, horses, a Cockerel and two stunning peacocks that certainly were not shy.
We are already looking to book again this year to come back and enjoy some peace, tranquility and me time.
Thanks again 🥰

Amanda M.

Wow, hands down the best holiday we have had as a family so far. Voted by all 5 of us staying. Our children can be a bit picky but they have said every day how much they love it here and want to come back.
Beautiful and clean accommodation. Spacious and with everything you could want and need for a week away. The little added touches and also the bottle of bubbly on arrival. You can see a lot of thought and attention has gone in to giving you a home to home feel with added luxury.
The grounds and animals are just magical. You are close by to your pick of shops and restaurants yet feel tucked away which we enjoy.
Lots of areas surrounding to exercise your dogs and the owners have been nothing less than lovely and helpful.
An absolute cut above in comparison to other family breaks where you are actually looking forward to going home. Could easily stay here longer than a week! Definitely recommend to a lot of friends and family who already have seen pictures and videos and want to come stay too!
Well done for an outstanding establishment.

James H.

Everything was amazing, couldnt have been a better break away Hosts were lovely and our dogs felt very welcome, beatiful views, the hot tubs got plenty of use despite the british weather, we stayed in thr henhouse which over looked some of the farm inside was very clean tidy and the decor looked amazing, was very hard to fault thr only small downside which may just be my preference was the mattresses are not the most comfortable but that could be more my preference.

We will definatly be coming back...!!! Well dome to Jo, Helen and Stu great job off all of you.

Mike S.

Stayed at the old hen shed. Lovely place, looks like a hen shed from the outside, however inside it’s modern , cosy and spotless, under floor heating, en-suite bathrooms, tv in every bedroom, would definitely stay here again now I know how to find it. My only criticism is that there is no signage at the top of the lane, I arrived late evening and it was pitch dark, you have lovely accommodation put a sign up directing people to it off the main road, definitely stay again though.