Creams Cafe Crawley - Crawley

Sadi A.

Typical chain dessert place. Tasted fine. Presentation was ok.
Place is weathered, clearly customers have abused the place.
Waiter really tried bless him.
However, desserts brought out one by one. Not told we needed to get own cutlery so sat there while the ice cream melted.

Bismah I.

Every time I come in it's a very nice place. They really care about the presentation of not just their food but of the overall cafe. It always looks fun, colourful, and clean. In the picture I have sent, I already drank half of the milkshake-sorry it was good quality stuff. The customer service assistant filled my milkshake right to the brim, when she gave it with a smile. How cute of her. It was very good.

Ricardo C.

After not visiting for a couple of years I must say a massive improvement has taken place. The servers, the hygiene of the whole place including the loos. Very clean. No smell. Tidy. All the staff were very polite and keeping active on the floor making sure the floor is tidy and ready for new customers (Last time was a disaster). The ambience noises behind the counter also an improvement. Lots of smiles to complement the experience. Only reason for 4 stars instead of 5 is the fact that there is food displayed in photos on the menu that can be bought but is not present on the menu nor priced(head office should look into this as for sure the staff get asked alot like they were by us). Must say I'm impressed and will return soon and recommend again. Keep up the good work. 👍🏼

Zoe C.

Kids loved it, adults were not overly impressed. No spoons so had to use wooden ones which never work that well. Expected more as looks great from the outside

Nickita F.

Came especially for the waffles. Struggled to chose as everything on the menu sounded amazing. My partner and I ended up getting the cookie dough and chocolate obsession. Both were really good, the chocolate obsession is a must for any chocolate fanatic. The servers and cleaners are very friendly and helpful ❤️. Prices are worth it as well 🙂

Lizzy

The service was really not understandable I told them I want a strawberry waffle with milk chocolate and they answered me saying white chocolate yes but they were very nice the ice cream did leak out the waffles came as ordered but when I ordered it the other day then brought me the wrong ice cream. Although, the misunderstanding it was very nice.

Jodie

A nice place to take the kids but disappointed to see that the soft play area was closed which caused a huge issue for our 5yr old.

We stayed and ordered a few items and overall it was good but needs new menus and a bit of upkeep to remain as one of the hotspots in Crawley.

The location is good, at the end of the high street and is under the hotel, so great for residents there.
I will know for next time not to pay for parking at the old Morrisons as customers can use the iPads style machine in Creams to get free parking.

Starscream

02.10.23 UPDATED REVIEW

So this was my first visit back after a good couple of years and first impressions were bad, since there was a roof leak inside the cafe and it was constant.

Anyway, it seems like there is a new team of staff running the cafe now which is great news - they were all very helpful, polite and attentive.

The desserts looked brilliant and tasted great - the waiting time was very reasonable given that they were somewhat busy at the time of my visit.

Sadly, the play area was shut off with no explanation?

All in all, good visit, 3 stars - would’ve been 5 but the leaking roof and closed off play area spoiled the visit.

14.10.21

Thought we'd go for a quick late night dessert - shop states that it closes at 11:00pm.

We got there at 10:40pm and the staff told us it was closed...? There was another 20 mins left before you actually close yet the staff refused to serve us.

We tried to come to a comprise and asked if we could have a take away, but they point blank refused!

What's the point in advertising that you're open until 11:00pm if you're going to close early and refuse to serve customers...!!

I may as well get in touch with trading standards.

Such a disappointment.