Croft Hotel - Leicester

jack H.

Avoid dated hotel wires exposed from the walls mould damp and everything you would expect have to ask for heating to be turned on very very dated stairs feel loose very squeaky floor boards have to put car reg into tablet on arrival or you will get fined which they don't tell you until you get there

G.A. L.

The staff was really helpful when I was there since Boxing Day till Monday 10 February on the Sunday I had a man kicking my door down and barged in drunk saying I’ve turned his music off and said really nasty words to me the staff didn’t do anything

David C.

Don't book this homeless hostel. Zombies loiter near the bins. Great location but that's all folks.

Annie D.

A lovely, warm welcome from Vijay... A beautiful Victorian guest house, under renovation (this did not interupt my stay). I stayed in the second floor room which had a beautiful veranda! The room was clean, very comfortable bed, furniture was purposeful, excellent hot shower. Breakfast is not offered at the time of writing this review.||One minor glitch with an over powering and nauseating smell of cigarettes in the bathroom.... Staff were very keen to rectify with air freshner, but despite keeping the window open all day and night, the smell didn't disappear - No fault of the staff at all.||I had a very good night's sleep... I would visit again... I recommend a visit to the museum and sampling the range of culinary delights in the London Road restaurants..... 😀 😋

A.R.K

It's in a decent location, near the main road and an easy walk to the university of Leicester.

Staff were polite and efficient although the place was extremely dirty and my room was in a poor condition, with a visible hole in the bathroom floor below the toilet and black mold on most of the walls. Lots of the other guests staying seem to be homeless/addicts and this meant there was lots of shouting and disturbance during the night. Overall I wouldn't recommend staying here over anywhere else at a similar price point.

hugh G.

Room was filty on check in. Shower wouldn't drain. Staff said could leave and would refund. But have since been dodging it. Call and say yes but never do.
Wouldn't stay if had no choice

Jet23907457085

I didnt stay as firstly my bank thought fraud payment as booked 24 hours before so payment declined & spoke to reception who rang me ,very abruptly telling me,more like shouting & the room was verbally cancelled that sat17th. ,I was aware no refund at time of booking BUT they the re processed my payment after our conversation and £ 315 pound for one night,one room for Radio 2 .not a penny refunded even when I explained serious health issue meant we couldnt make the trip. Ive worked for major hotels that would at least pay it back or partial payment. I knew after my first chat with Reception ,then my following conversations they would be unkind,not one penny refunded. Business is business but when you can predict how youll be treated & denying Id rang to discuss cancellation. Booked via Hotel.Com their slow response to cancellation didnt help. Be warned that they are not a friendly manager nor kind.

Bernard P.

Absolutely appalling. |The staff on arrival were as good as expected. |The horror started when we thought we had settled and ready for bed. The bed mattress was covered with what you could only explain as dried urine. Nite time bugs - bathroom facilities were filthy and covered in scum all around the edges. |Parking was another distressing experience which ended up costing me £60.00. |One night we arrived back at the hotel , there appeared to be some lads who were at the front entrance to the hotel. We rushed in to avoid any confrontation, In the rush’s, forgot to log our car into the signing in log. Low and behold 5 days later, I receive a £60.00 fine for unauthorised parking - immediately rang croft hotel , spoke to the manager who was very pleasant advising that he was going to get it cancelled . Didn’t think nothing mire about it- 2 wks later i am receiving another letter stating the price has gone up to 120 as I had not responded. Frantically called Croft and advised that the manager was not available. This went on for days where I was being fobbed off . ||Absolute nightmare - terrible experience. ||Definitely not going back there again and if you reading this , I would advise you to consider else where. |I travel a lot and I would say this is not a hotel to stay. Avoid yourself disappointment.||It enticing when you see the advert, the actual stay was no where near what was sold out|