Hampton by Hilton Blackburn - Blackburn

LichfieldBoy

The hotel is located just off the M65 motorway so it's very convenient if you're travelling but it is a bit isolated if you're planning to eat somewhere within walking distance, basically just McDonalds & KFC are nearby, however we had already stopped at a pub for dinner so it wasn't a problem. |There is masses of parking around the hotel and it was free as long as you remembered to enter your registration number on the tablet device at reception.|Both outside and inside it looks & feels modern, on the ground floor there a big spacious area with colourful lighting and a lot of comfortable seating, there's a bar and it's also where the free breakfast is served. |Reception is actually at the bar rather than at a dedicated desk which fooled us initially because there is no sign, however another guest who had experienced the same problem pointed us in the right direction. |The clean bedroom was big and well furnished with a seating area and huge TV. It had everything we could possibly need including air conditioning, a fridge, a kettle and a safe. The only downside was a shortage of hangers (5) but as we were only staying one night it wasn't a problem. |In the bathroom there was a great walk in shower which was powerful and offered a drench option. |The free breakfast was much better than we expected. The hot items included very good quality bacon and perfectly cooked scrambled eggs. There was also a reasonable continental selection like fruit, croissants and toast. Everything was constantly refreshed and even the coffee from the machine was good.|Due to the hot weather we had deliberately looked for a hotel with air conditioning which seem to be a rarity in the Bolton/Blackburn area, so was able to compare prices and this was quite a bit cheaper than any of the other chains I looked at for the same date. We often have to stay in this area and in future I'll now choose this hotel over those we would normally book.

The W. G.

I’ve stayed at this hotel an awful lot, and it continues to deliver a consistently good experience. The rooms are fantastic – very well designed with everything you could need, including a comfy sofa, fridge, kettle, safe, and even air conditioning, which is a real bonus. The beds are comfortable, and the bathrooms are excellent with powerful showers that make a big difference.

The only real let-down in the rooms is the pillows – they’re dreadful! Everyone I know who has stayed here says the same, so it’s definitely an area for improvement.

Evening meals aren’t anything to rave about, but they’re edible and convenient. Breakfast is generally good, offering a variety of hot and cold options, though the selection can be a bit hit or miss depending on the day.

The staff are always friendly, welcoming, and eager to help, which creates a pleasant atmosphere throughout the hotel. There’s also a large car park with EV charging points, and I’ve never had an issue finding a space.

Location is great – close to the motorway and next to the services, giving easy access to a wide range of food options.

Overall, it’s always a good stay. In the dozens of times I’ve been here, I’ve never had a single issue. Highly recommended for regular travellers.

Stu_Soph_East

The hotel looks great and is well kept. Rooms are smart and modern, with all the features to make your stay comfortable.|Check-in was quick, and the staff pleasant.|Unfortunately the restaurant was a let down, two of us sat down for food and the dishes came out nearly 45minutes apart, when my food was eventually delivered by what I assume was the supervisor or manager (plain clothes) it was placed on the table and she walked off … no cutlery or offer of condiments unlike my colleague who had been served 45 minutes earlier by an extremely helpful staff member. |The food itself was not the best.|Safe to say we ate out on the second night, plus the breakfast food was ok but still not what you would come to expect from this hotel.

Kathleen B.

Initial entrance was welcoming, clean, and spacious. Reception was quick with regards to meeting and greeting. We took the lift to first, floor. Our room was a standard room overlooking the lake which was just lovely, Overnight stay was comfortable and quiet, there were no disturbances during the night. Breakfast was a little confusing as there was no direction as to where you sat and what you did. It just appeared to be find a seat wherever you like and figure out what's on offer for yourself. The tables were not cleared of dirty dishes from previous occupants for the whole of the time we were at breakfast. Having said that, there was a good variety of cereal and cooked breakfast selection, with toast and croissants on offer also, and they were all refilled regularly. Once you figured out where everything was, it was okay. I would definitely stay at this hotel again, as I know what the system is for breakfast now, but I feel it would benefit from someone to greet guests for the initial entrance into breakfast to explain the process .

Mike

I love this hotel. Staff are so friendly. Met Ali on my check in. What a joy to deal with even made me a burger and chips and called me to say it was ready. The rooms are immaculate. Access routes are perfect and very close to other food places if you preferred something not on the menu. Thank you Alie you are a very joyful and polite person. Thank you.

carolineandandy68

This is perfect for a one-night stay. Breakfast was good. The location is quite remote and not much around other than subway/McDonalds etc. Great greeting on arrival from Insamam. I do think cleanliness in the general areas of the hotel could be improved - floors and tables felt sticky.

JoRutland

Top quality rooms, great location, easy parking, and a decent breakfast earns it four stars but the restaurant food was shocking! If the review was on the restaurant it would be one star. |Four of us ordered, it all came out at different times and the quality was awful. Caesar Salad was iceberg lettuce, red peppers, tomatoes and grated cheddar cheese. Mushroom risotto was brown mush served with rock hard inedible bread and we had to ask for the green salad as it wasn’t with it. The chilli on the baked potato was orange sloppy tinned mush, and the curry is best left undescribed. Seriously, how can they serve this in a hotel and charge these prices? If this isn’t microwaved pre portioned meals, they need a new chef! We had to ask for packets of salt and pepper, we managed to retrieve some sauces from another table and the cutlery was red hot for some reason (as in we couldn’t use it until it cooled down). The food was served to us one plate at a time by the chap on reception who looked embarrassed to bring the food over. ||Such a shame as everything else was great, the rooms are really lovely. |Just don’t eat there and you will be fine. Or get a takeaway as others seem to be doing from the nearby fast food places. I wonder if the managers would eat this food themselves and think it’s ok? It really isn’t.

Ashley D.

The rooms are gorgeous and come with a lovely fridge, air con, comfy bed and great tv. The staff are lovely and are clearly not trained and understaffed, management should be ashamed of themselves as the staff are trying their hardest and clearly have been left to fend for themselves! Brooke, who has worked there for all of one week was left to serve food to the entire restaurant (60+ people) and there was a 2 hour wait on food. She dealt with angry customers and delays and she kept her calm the entire time! An absolute asset to a business that does not deserve her! Speaking of the restaurant, the worst food we have ever encountered. Anemic chicken, heated coleslaw, everything microwaved, the only good thing on the menu was the pizza which is a frozen Chicago town pizza! I would highly recommend that you do not eat here! Although the front of house staff were lovely, I question the cleaning crew as I found multiple used condoms in my bathroom! Reception were quick to send the cleaning crew to my room but in all honesty, it seems as though my room was just sprayed with an entire can of air freshener and not properly cleaned once again. Would rather be sleeping in my car!