Holiday Inn Express Cambridge West - Cambourne by IHG - Cambridge

Will W.

This Holiday Inn Extra is amazing and modern.
We were welcomed with open arms by Ollie. He made sure we had everything we needed when checking in. It’s the type of thing that you need after a 4 hour drive. He also asked us how our day was when we came back each evening. Such a lovely and hard working person.
The air con in the hotel reception, breakfast area and rooms was most welcome as our visit was during a heatwave.
Our room was clean, tidy, quiet and comfortable.
The breakfast was well stocked and was easy to find a seat. The food was tasty and there was plenty to choose from.
Ollie and Ajay worked hard to ensure we had the best experience possible and even one night they were short on staff but still managed to cook us pizzas while checking other customers in.
This is the first time I’ve done a review before the end of a holiday and I can certainly recommend the hotel. Its proximity to Cambridge and Grantchester meant that it was just a short drive to the park and ride each day.
The hotel car park was free, safe and had plenty of spaces. It was also close to the reception doors and lifts.
All in all an excellent stay and one day we may return.

Ivelina B.

Extremely poor breakfast. I suggest the owner consider the breakfast is free for all, but it’s nonsense to be just with butter croissant (none of variety), 5 hot choices, one of them scrambled eggs (none other options) and some corn flakes.
No one cleaning the tables, just gather the plates. Bad experience!
The room was nice and comfortable, but the floor in the shower cabinet was so slippery that I felt down. I heard my feet.
Good customer service, comfortable parking, and nice bad. Not enough to be lovely experience.

483ivelinab

I like the comfortable bad, the room in general was nice and clean. However, the floor in the shower cabin was so sloppy when it wet, that I I felt down and heard my feet. The breakfast extremely poor, not variety at all. Just one kind of egg, just scrambled…that’s it. Same slices of bread, but not a breakfast rolls. The worst start of the day. |Something positive…the parking.

Karen Y.

Excellent short stay hotel.
Everything clean and fresh
Rooms small but perfectly adequate.
Bathroom exceptionally good.
Choice of pillows!
Breakfast buffet style,hot and cold food.
Highly recommend.

witchoneru

once again, this hotel didn't disappoint. I have stayed for 2 nights on various occasions for work. each time, the room and communal areas are immaculate.

The bedroom is clean and comfortable, and the bathroom is immaculate. there is a desk and chair which has been great for me. there is a kettle and tea/coffee facilities.

There is food available in the evening and a bar but I haven't used these during my visits.

breakfast is included in the room cost. There is always cereals, yoghurt, toast, fruit, pastries and a buffet style cooked breakfast. They have gluten free cereal and toast available as well as alternative milk. coffee, teas, fruit juice etc.

However the best part about the stay is the staff. They could not be more friendly or helpful. a few examples during our stays ..... kettle didn't work, this was resolved within minutes and with apologies and lots of positivity. one evening we used their games in the communal area, there wasn't a pack of cards but the lady said she would find some! there are 2 men who have been here every time and they are absolutely brilliant. so kind, friendly, super helpful and one is incredibly funny.

The stay at this hotel is always a cheaper option for us but it hasn't disappointed, i look forward to returning in June.

keep it up..you're just what we need after a long day!

charlottewQ8235AH

Great budget hotel. Super clean. Very accommodating staff. We were on the bottom floor and, even though next to the road, found the soundproofing made it super quiet. |All had a decent night sleep and left with full tummies after breakfast. |Free parking too!|Would defo use again in the future!

Linda N.

Such a shame not to be able to give this 5 stars. Hotel is superb. So clean and bright. Car parking super. Location brilliant. Hotel restaurant let it down. Restricted menu and even then, my choice not available that night. Other guest ordered a vegetarian meal, but a chicken meal arrived. We would definitely stay again, but the restaurant needs sorting. Breakfast good though.

Akber A.

A great stay! The room was spotless, and the entire hotel was very clean and well-maintained. Free parking is a big plus, and the complimentary breakfast adds extra value. Would definitely recommend.