Holiday Inn London - West - London

FatCatSushi

We had a wonderful stay at this hotel! The staff were friendly and helpful. A special thanks to the front desk manager, Neli, and her team for their professionalism and excellent service. The breakfast was also fantastic—we enjoyed it every day for a full week! Nouman and his team did an outstanding job. We’re already looking forward to returning in November!

Daniel K.

The staff were friendly and knowledgeable, contributing positively to the overall experience. The room itself was average in terms of comfort and amenities. The rate was £345 for one night, excluding breakfast and parking, which felt expensive.

Je J.

Everything was clean and smart the noise was minimal the location was excellent the underground station was a 2 minute walk away. There were various supermarket shops and restaurants as well , the housekeeping was very kind and paid attention to our needs, one of the staff in the kitchen and dining area in the lobby Manal was exceptional and very helpful and sweet she offered us the best service. Plus the mattresses were so comfortable. but, unfortunately the housekeeping even tho they are kind and helpful they don't pay attention to detail and cleanliness of certain places ( under the bed, the edges of the room)

Ali A.

First time I’ve ever stayed here, and I promise you, one of the main reasons I’ll come back is because of Nelly. Her smile is infectious, her friendly manner helped start my experience on a positive note and everything went uphill from there.

Thank you Nelly!

D1074

Nice hotel, very clean throughout and friendly staff. We were apparently upgraded to an executive room but in all honesty, a standard Premier Inn room is nicer having stayed in one some days earlier.

I think the upgrade included complimentary refreshments in the refrigerator but these just comprised of 2 bottles of water, a bag of crisps and a 2 finger KitKat! I've added a photo of the executive chair, a bit worse for wear. The room needed a more comfortable lounge chair. As for the car parking, it's £18 for 24 hours but be warned - the car park is disproportionately small for the size of hotel. We arrived just after 1400hrs to find just 3 spaces left. A lot of parking was being used by railway contractors who seem to work nights, I counted 14 vans at the peak. People just park anywhere, including the disabled/blue badge bays. By 1600hrs it was all full. If you were travelling some distance, the thought of not securing a parking spot I would find worrying. Would I return? Not by choice but parking apart, it's a nice hotel.

V2966RIkateg

Very easy to get to. The hotels are clean and very cool for the hotter temperatures. Even got an upgrade to an executive room free of charge. Shout out to Celine, she was very helpful and even let us check in free of charge. We will definitely be coming back

fatima N.

stayed at Holiday Inn for one night, including breakfast, while renewing my passport, as it was conveniently close to my consulate. My experience was great—the room was clean, comfortable, and well-equipped. The staff were friendly and helpful, making check-in and check-out smooth.

Breakfast had a good variety, and the overall atmosphere was pleasant. The location was perfect for my needs, and I would definitely stay here again if I’m in the area. Highly recommended!

Happiness29724584472

Original booking on booking.com which I was bombarded about payment details countless times which I confirmed and was then since cancelled. I then re booked via holiday inn directly… 40 pounds later. We checked in and was told we had be upgraded (unbeknown to me) and was made out to have a super executive room. It was not… TV didn’t work, no plug in the sink, lack of tea and coffee facilities and the rooftop bar was SO loud above us when we were getting ready. It was very distracting as to why we wanted the telly to be switched on to drown it out, but as I said didn’t work… but for what we paid it was just really bang average £155 later for a not very good location if going to Wembley. Best thing is McDonald’s across the road.