Last Drop Village Hotel & Spa - Bolton

carla363

Booked this for my friends birthday. What a place. We have been to various spa hotels and for what we paid here it out shines any of them.|Fantastic staff, room stunning, spa facilities amazing, can tell they maintain the equipment and rooms. Really can not fault the place, breakfast was so nice. If you haven't visited then book. |The thermal pool looking out to the housing estate isn't really that much of an issue but would be the only thing I would change.|Staff very attentive and full of info. I work in hospitality and this place went above and beyond. Could easily do a full weekend here! STUNNING

Cloud

This is a lovely place, at the outskirts of Bolton, surrounded by the countryside, pet friendly, so ideal to bring your dog. It is a hotel complex in the shape of a historical village, which gives it a unique and different feel. It is far from anything but you got all you need including a pool, spa, hotel bar, a pub, restaurant, boutiques and an old bakehouse. There is also plenty of outdoor seating space. The rooms are clean, not massive but big enough for a few nights. There was no fridge in the room, which was problematic for us as our dog is on a raw food diet. The food in the restaurant was delicious and the service was good and on the ball. The communal areas could be a bit cleaner but were ok. It is a very quiet place so we got a good rest and were able to relax. Overall we had a very pleasant stay and would recommend this for a shorter trip of 2-3 nights for which it is ideal.

kimmyw116

Arranged my sisters hen do for 14 of us - overnight package including 2 course meal and breakfast with access to spa facilities. I also paid for a private dining room. It was excellent, from start to finish everyone I spoke to was so helpful. Special shout out to Jess and the catering team serving our evening meal - so approachable and helpful, the food was delightful and everything was served hot and quickly. Breakfast was equally as nice. We only had access to the private dining area until around 9.30 and had to move to the Drop Inn bar at that point. Unfortunately there was no music and the juke box didn’t work, which did put quite an abrupt end to the night as it did dampen the atmosphere a bit. As a group of nearly 40/over 40s we were looking for a raucous evening but some music in the background whilst have a cocktail would have finished the night off nicely. Spa facilities are lovely with a range of sauna and steam rooms. And the actual area/ surroundings itself - reminds me of being in a little town. Really was beautiful!

Karolina S.

I booked an 85-minute Deep Tissue Massage for myself and my boyfriend as a birthday treat, and unfortunately, we were both left incredibly disappointed.

From the start, there was no introduction or communication from the therapists. We weren't asked about any problem areas, pressure preferences, or even given a basic welcome. What was supposed to be a deep tissue massage felt more like a light, unstructured rub. There was no technique, no pressure adjustment, and no personalisation.

My boyfriend and I received noticeably different treatments, despite booking the same service. I had a mix of stones and hands used (without any explanation), while he only received a basic hand massage. Worse, his therapist had noticeably long nails that scratched his skin, cold hands, and a room that wasn’t warm enough to be comfortable. He also noticed an unpleasant smell of alcohol on her breath, which made the experience more uncomfortable.

Despite asking for more pressure, my boyfriend’s therapist seemed confused and repeated the same ineffective technique. He ended the massage feeling more tense than before it started.

My experience wasn’t much better. My therapist coughed into her hands midway through and continued the massage without washing them. There was still no communication, no check-in about how I was feeling during or after the treatment. I was simply offered water and sent on my way.

For a premium-priced service — even with the staff discount — this was shockingly poor. No feedback form, no follow-up, no care. We expected a relaxing and therapeutic experience, and instead left feeling frustrated and completely let down.

I strongly believe we should be offered a refund, or at the very least, the management should be aware of how unprofessional and inconsistent this service was. Sadly, this was the worst massage either of us has received.

Lou W.

Booked a last minute spa break for me and my daughter, and upon booking directly, Stephen was very helpful- sharing the best room rates and latest offers. The room was spacious and clean with separate hallway / dressing area . We ate at the hotel and the food (both during the evening and during breakfast) was tasty. On arrival, Jessica was very friendly and attentive. Kaitlin on the Reception desk was equally so helpful and very polite.
😊

Alice

Would go back again.

Comfortable, good value for money, good choice at breakfast.

Wedding guests were a bit noisy.

Receptionist wasn't very friendly. Waiting staff at breakfast were lovely, friendly, helpful and efficient

O4039REjadeh

Lovely stay a special shout out to bar staff at drop inn!! All staff was friendly helpful and easy going. The grounds was always clean and even other people who was staying was friendly. The sauna was amazing especially the view from the hydro pool!! I can’t wait to come back and hopefully my drink we created at drop inn will be on menu!!!

Courtney H.

I very rarely write reviews however I feel as though I needed to write one about this hotel. I had a spa day booked for my birthday with a friend which they had surprised me with as a gift. Got to the spa and everything was explained to us on what to do and where to go. We was advised that our treatments would be first. We was taken to wait with several other people and everyone was taken to their treatment however I was left waited and was told someone would be with me shortly. Around 10 minutes later I was then advised I would not be receiving a treatment as the lady who was supposed to be doing my treatment hasn’t turned in and nobody can get hold of her because they are all agency workers. I was really unhappy about this as we had this planned for ages and was really looking forward to it. If I would have known I was not going to get a treatment we would have changed or booked elsewhere.

The facilities aren’t great or clean. It’s open to whoever uses the gym so it was very busy and not relaxing at all as it’s also quite small and in the middle of a housing estate. As I was leaving I asked the manager about receiving a refund. She told me they would only be refunding me half. I explained that this had ruined mine and my friends whole experience and that we would have gone elsewhere if we knew this would be the case. Furthermore I would have expected a full refund for the inconvenience caused as it’s not often you are able to get time to yourself and enjoy a nice spa day. The lady on the desk could not have been anymore unbothered if she tried. My friend paid £250 for the two of us for the day and I wouldn’t have even paid half of that for two people.

The hotel is very dated and the toilets were filthy. I would not recommend this spa to anybody who wants a relaxing day as it was just chaotic from start to finish and very overpriced for what you receive.