Lea Marston Health Club & Spa - Sutton Coldfield

PENNY M.

Joined as a member as the pool and gym looked great. Good price value for money.
After I joined went into the changing room it was messy and dirty. The metal under the spinster was dirty . Did not look at the shower but assumed if the room is dirty so was the showers . CANCELLED and got my money back . Such a shame the staff were lovely as well. Lea Marston clean and update your changing room you would have perfect facilities x

Random O.

i was expecting better for the price i paid. came here for a spa day this included two treatments use of facilities and a 2 course lunch. the lunch was phenomenal. the treatments were 5/5 stars the staff were friendly too. the facilities were a bit meh. the pool was used by guests at the hotel and public such as children, which i didn’t mind but i was expecting separate facilities for hotel guests and public and one for the spa. the whirlpool button was broken and no one could figure out how to turn it on. the sauna was a nice temperature could’ve done with a bucket of water in there to splash over yourself though.

Diana T.

I usually don’t write negative reviews unless it was an extremely bad experience. I booked a spa day with afternoon tea for me and my family. It was supposed to be relaxing, but ended being the most stressful experience. We received an email with the start and finish times of the spa, stating that it closes at 5pm. We were not told that actually the spa would close at 4. The facilities were extremely run down and extremely dirty ( jacuzzi was out of order, the steam room was just smelling like mould, the floor next to the pool had tape on it to hold it down, there was no shower gel nor shampoo at the mens and the pool was quite cold). We went for afternoon tea at 3pm and when we went back, we were rushed by the receptionist (Tamzim) who was very rude saying we need to evacuate as the spa already closed. I explained i needed a few minutes for a rinse and to dry my hair, to which she responded with a slammed door. To add on top of it, the mens lockers were being opened whilst we were still there. Luckily nothing was taken and they were probably just checking to see if something was left behind but you simply cannot do that whilst customers are still there. There were some really nice staff members there and that could have made me rethink writting this review, however, because of the unkind and stressful behaviour received from Tamzim, I will encourage everyone to avoid this spa at all cost.

Liudmila M.

We was very unhappy, to spend time in this Lea Marston Spa facility. In changing room was very cold, showers didn`t work properly. They was in automatically adjustable 25-30 second warm water. Both saunas was not warm at all. To be honest to come in Spa, spent quite a lot of money. And freeze completely. Definitely we not come again.

maria C.

We went here for a spa break. It was a good value for money., having the bed, breakfast and evening meal. Yet the keys for our rooms wee constantly not working. We were booked in for 2 nights in luxury twin, but given a luxury double bed- we were moved to a standard... It was very standard!!

The best bit of our little holiday where the staff. They were all excellent, willing to go the extra mile, friendly and attentive.
My mum and me had a 25 min facial - it was wonderful!
The pool and area were good. Food was good. Wine wasn't so good!

In all it was fair to good.

john J.

Spent a fabulous day at the spa. We had access to the swimming pool, sauna, steam room, hot tub and gym. Complementary tea coffee, fruit juice and water all day. Both the treatments we had were excellent, friendly and helpful staff. Also included in our package was a two course lunch. Would definitely recommend and will be returning asap.

Gayna M.

Has been better in the past. Not sure the changes are to reflect covid safety. Relaxation room is more like a disco(music is loud). No tables to put hot drink down on, therefore drinks are put on the floor!!! If you attempt just sitting on a chair, this is posing a scold risk if you misjudge the chair/bean bag. Take your own towel, they do provide tea towel size towels and will NOT give you a second towel. Afternoon biscuits tasted like it was made with soap powder and these were replaced with a delightful cake. Lunch was very good and deserve 5 stars 🌟.

Frankie W.

Great cardio facilities, weights area could do with upgrading as well as some broken lockers and the odd wear and tear things around the place.

I love the spar and the pool.

The staff are friendly too.

It’s only a 3 star because the place just needs bringing back update.