Liberty Leisure & Spa Wychbold - Droitwich Spa

Jess A.

We had an amazing day at the spa yesterday was well looked after. Amazing package we got. Food was delicious. Spa treatment was so relaxing. Definitely recommend 👌. Free parking too.

Alison K.

Avoid this spa at all costs! What was meant to be a relaxing experience turned into an absolute disaster, and the customer service since has been even worse.

When we arrived, we were told that the pool was unusable due to dangerously high pH levels, which was not mentioned in advance. We were directed to a second pool upstairs, only to find that children’s swimming lessons were taking place—hardly the relaxing experience we had paid for.

The food was incorrect and cold, and to make matters worse, we had to sit next to a bucket collecting water leaking from the ceiling because every other table was covered in dirty, uncleared plates. The level of cleanliness and organisation was shocking.

The experience was so bad that we left early, and as “compensation,” we were offered a free glass of Coke—an insult given how much we had paid for this so-called spa day.

Since then, I have been in touch with management for six weeks, and while they initially apologised and promised a full refund, they have now backtracked. Olivia, the spa manager, has since told us the best they can do is offer a return visit, which we obviously do not want given the terrible service we experienced. The lack of communication has been disgusting, with multiple emails and phone calls ignored.

This has been a stressful, frustrating, and completely unacceptable experience from start to finish. I would never return and would strongly advise others to avoid this spa.

lou M.

Went for a look at the facilities today and it did not disappoint. Maisie was welcoming on reception and Joe was absolutely lovely showing me around. Really lovely atmosphere and friendly staff gave the place a family feel. So many places have the wow factor but lack in customer service. Liberty has both in abundance. I had a lovely coffee in the cafe (again friendly) and I signed up for membership there and then! Looking forward to starting my fitness journey there!

Anna-Marie D.

I decided to book a last minute Solo spa day and it did not disappoint. I left feeling relaxed and pampered. I booked and had a back, neck & shoulder massage, gel polish on toes and lunch. The hydro pool was my favourite! The swinging pods did leave me feeling anxious but I tried them and was nice. Lunch was lovely. The main big pool was upstairs and sadly wasn’t very warm but was still nice to use. I will be returning and possibly checking out the Solihull one too.

Rachel H.

Myself and my mum visited today and we honestly had the most magical Spa day, we have visited many times before and it was just as relaxing and peaceful! The staff are always incredibly friendly and there to help and the facilities are perfect in every single way! We both had treatments and both therapists were absolutely incredible, I had a back neck and shoulder by Kayleigh, She was absolutely phenomenal and I cannot recommend her enough!! She was incredibly professional, eager to help/improve my tension and aches in my back and had a magical touch!!! I cannot wait to return to have a future massage with Kayleigh! Thankyou so much Liberty leisure!

M R.

Urgent: Poor Water Quality in Swimming Pool

Hi,

The water quality in the swimming pool has been really bad for the past 1.5 months. It looks like dirty lake water—you can’t see through it as before. This isn’t visible on cameras or from above; you need to be underwater (take a picture) to see the issue for yourself.

On top of that, the amount of HUMAN HAIR in the water is disgusting. It makes swimming unpleasant, especially when hair gets stuck in your mouth.

There should be a mandatory rule requiring everyone with long hair to wear swimming caps. This would prevent filter clogging and keep the water cleaner and more enjoyable for everyone.

Please address this issue as soon as possible.

Thank you.

Faisal S.

Super amazing service and food at the liberty cafe. Outstanding service provided by James at the cafe. James was super courteous, friendly, and great at making an outclass cortado coffee. The best I have had for a long time. Thank you liberty cafe.

Terry J.

Modern gym equipment, we excellent trainers and staff in all departments. Good mixture of training classes. Great pool, sauna, steam room. Restaurant has good food and bright seating area. Definitely on our visit again list. Thoroughly enjoyable, great off peak rates.