Macdonald Burlington Hotel - Birmingham

Phil Blackman

A very well positioned hotel only a couple of minutes from Birmingham new street station . Situated in the main shopping centre . Check in was a little slow due to a number of people turning up together otherwise efficient. Room was both spacious and comfortable with a lovely small double with lovely squishy pillows . Evening meal was a set meal for a couple of hundred fellow delegates and was well cooked and presented and the servers were very friendly and helpful. All very tasty. Breakfast was the usual fare with the hot food freshly cooked and served to order. Poached eggs were lovely. The conference facilities were very good and comfortable and lunch was a buffet and absolutely fine . Plenty of tea coffee and cold drinks. Overall a very enjoyable stay.

Lesleyanne G

Stayed for one night to attend a black tie event. The event space was great, good food. Room was really tired decor and bathroom wise, but very comfortable bed amd good bedding. Breakfast room service was excellent. Downside was the cold shower. Reported to reception but nothing was done about it, so couldn't have shower in morning before setting off. Reception attitude was a bit 'couldn't care less'. What made it worse is that I'd booked 12 rooms, and 3 of the rooms had the same problem.

Sam White

So it's a beautiful hotel and a great location but the staff haven't the first idea about service or general manners it's a shame really it really let's the place down. The taps in gentlemen toilets are set to high and completely soacked my trousers when washing my hands not to mention the lights turning off on me when I was in the cubicle. A continuous smell of cannabis in the lobby and out the front of the hotel. The food was OK but not great. In all honesty I will not be returning here. Very disappointed ?

Laura J

We stayed 21/08/2024 in room 420

We paid extra for the room with a king size bed

We do like the hotel, it is well designed, beautiful, and a good location. Plus quiet despite being directly by a main road, tram line and train station.

However, we were really disappointed with the service we received. We were woken up at 6am to a constant dripping sound, which was the air con leaking. This has clearly been an ongoing issue as the ceiling paper around the leak was damaged. (Though admittedly we didn’t see this prior damage until the leak started in the morning). We alerted the hotel reception, who witnessed the issue, put towels and a bucket down.

Due to being woken that early, we expected to be offered free breakfast or at least some form of apology from the hotel. However, there was no acknowledgement. (The reception member who came up to the room at 6am was aware of the issue, and we repeated what happened upon checking out. Again, no apology or acknowledgement of our disruption given.)

I didn’t plan on leaving a review as I thought in the week after that the hotel would be in contact via email to say ‘how was your stay?’ After all, they sent many emails leading up to it expressing how we could pay for an upgrade. It seems after your stay they don’t bother to send a final message asking for any feedback though.

Needless to say, this lack of service on their part has left us not wanting to stay at their hotels again

Shelley R

Great place to stay. Centre of Birmingham No parking but parking near the hotel, at Grand Central car park hotel offer discount. Only a few minutes walk. Beautiful building inside and out.|Will definitely be staying here again if in Birmingham.

Traveller20333

This hotel is so close to new street station it's ideal for business travel and easy access to shops and restaurants etc. |I was a given a standard double room that wasn't refurbished but it had great amenities, the bed was comfortable and no internal noise just the noise from the busy street outside however this didn't disturb my sleep quality.|Bathroom was great and the water pressure was excellent.|I dined in for my evening meal, I found the restaurant lacked atmosphere and due to no music in the background people felt awkward to talk, the service was ok but not amazing and the menu was very pricey for what they offered which was a limited selection.|Breakfast on the other hand was fantastic, you chose from a selection of hot options served to you and a small continental buffet was also offered, this traditional set up made for a relaxing start to the day and the service was fantastic.|Overall a great stay and look forward to returning but would probably dine out as found the evening meal boring.

Lucy James

Only good thing about this hotel is the location, not sure how they are calling themselves a luxury hotel. My room was disappointingly small and unclean. The ‘luxury Elemis products’ were all watered down and I wasn’t even given any body lotion or conditioner. I was also for some reason charged for a tray service when ordering room service which I found completely bizarre, for food that was adequate at best. To top all things off the lady at reception was unwelcoming and made it seem like I was a burden to just check out of my room and then seemed unable to provide me with my receipt for my stay. Will not be staying here again

Almona Choudhury

The room is spacious and comfortable (on a 2 night stay). There is constant hot water and great WiFi. A large bathroom with free standing bath (bath robes too!). However, only filter coffee is available at breakfast and they had no smoked salmon. The freshly made porridge and scrambled eggs were very nice (though the porridge could have been slightly warmer). Overall great!