Macdonald Hill Valley Hotel, Golf & Spa - Shropshire

Hannah Pink

The best thing about this hotel is the staff. They are polite and professional. They were very accommodating with our early check in request.

The rooms are dated and in need of repairs. Our sink had a large crack in it. We expected nothing broken and more modern for a hotel at this price that markets itself as luxury. The rooms have good heating. We could only find two power points in our king room and they were both in use by the coffee machine and kettle. The bed and pillows were comfortable although two singles pushed together is not a king bed. The toilet flush mechanism is old and doesn’t work well. At least it is quiet and we had a good sleep.

Be C

Good hotel, very friendly staff who provided a great service throughout my stay. Room was good but the bathroom could do with an upgrade and the shower temp couldn’t be adjusted. Bar prices are overpriced and there was a rogue mouse in the bar area. Had to wait almost 30 minutes one morning for breakfast to come out.

Getaway17656372758

Went to Hill Valley in August as a group of 14 for my Daughters Hen party. We all had a great time, all staff were friendly and helpful, rooms were large and comfortable, yes maybe a little bit tired, but clean and contained everything we needed for a fabulous weekend. We booked a two night spa break weekend and all enjoyed the spa treatments and the pool area. I must say a big thankyou to Sally from Hill Valley who delt with my group booking, everything was pre arranged for us, and the whole weekend ran smoothly. We all had an amazing weekend and though it was extremely good value.

Jeffrey C

Great golf course and facilities. With excellent friendly staff. An extra special mention for Kaela in the restaurant who looked after us very well. The spa and pool were very clean, and the golf massage special was excellent and good value. Good range of quality meals available in restaurant.

Joanne A

The room was large albeit a little tired but ok I didnt mind that. What I did mind was the electric heater in the bathroom having duct tape - this looked like a health and safety issue|After dinner we asked for a coffee (it was on the menu) to be told that they had no coffee beans! However, we were able to have cafetière coffee for breakfast but no one seemed to want to go the extra mile to do that for after the meal.|One of the meals arrived just as the others were finishing there own and then the waitress started to remove those that had already eaten - poor evening service. We mentioned that we were unsatisfied with the service but to no resolution was offered.|Breakfast was excellent as was the service.|The golf course was excellent|The lounge areas were cold

GreatBowden10

A very poorly managed hotel. Reception staff dismissive. disorganised and chaotic. Chairs, window sill and floor in bar filthy. Steam room floor dirty. Used vick inhaler left on ledge of steam room with no attendant available to clean or remove. Shambolic service in restaurant although food reasonable. |We have never stayed in a hotel where we have been refused breakfast because it wasn’t pre booked. This happened to other guests too. Spa massage mediocre. All in all overpriced and dreadful.

House husband R

We purchased a Golf break one night, two games of golf one on the Emerald one on the Sapphire Courses, bed and breakfast And £25 max evening meal|We did arrive early. Reception was fantastic. Allow us to go to our room straight away two twins however they were both made up as Doubles so we had to go back down and get them swapped very apologetic and really quite helpful|She did explain the golf courses have been closed due to weather which they can’t control a phone call to ask if you wanted to continue would’ve been nice as the courses were very boggy|The hotel itself a little tired the stairway to the bedroom is just full of dead bugs all over the place. The rooms are quite basic. The shower was warm not hot overall tired.|The service at the bar before we had dinner was great some nice communication from the Barman however I’m entering the restaurant we were just pointed to a table. They didn’t even ask our name gave us a menu. Told us would be back within a few minutes turned into a good 15-20 we had to ask a question you can’t get a lot for £25 basically just a main and then you will end up paying more which is okay. I would’ve preferred it beyond the beginning rather than the end. The food was exceptional just very slow coming out plates been taken away when we asked to see the desert menu we were left with the desert menus for good 2030 minutes we decided coffee we order the coffee and that took a long time in coming so the coffee was kind of warm not hot but that time of night, we were the last ones in the restaurant and really just wanted to go |Breakfast was great offered whatever we wanted any changes to the menu they were very pleased to do that and service was superb|Onto the Golf you can’t blame the hotel or the club for the golf courses being wet but they can help clear leaves. They can make sure facilities are on the tees like ball cleaning at the end of the day there’s nowhere to clean trolleys no air hoses a little disappointed these are supposed to be, Top courses |The emerald course, some nice scenic holes and The sapphire course Tia just seemed better but less means is no path poor signage over two days adequate Golf bear in mind the conditions of the grass and disappointing feel due to the tightness of this four-star hotel

Gary Rowe

Visiting with a Golf Society, stayed one night & played both courses. Just a shame about the weather. Hotel room was very clean & comfortable. All staff were excellent.
Played the Emerald Course on the first day. The Course played long, due to the damp conditions. Difficult this time of year with the leaves on the Fairways, so challenging finding balls, even on the Fairway. Greens were good.
Played the Saphire Course on second day. Tight little Course, but very wet (although no balls 'plugged').
Downside - there weren't any ball washers on any tees on either Course.