Mercure Bedford Centre Hotel - Bedford

Freddie E.

Great location and reasonably priced as we booked in advance. Room was really nice and spacious. Heat controls were also very useful. Unfortunately we had a very passionate couple next door, and it almost felt we were having a foursome, so maybe some thicker walls could help. Also shower needed drains cleaning.

Kezzo K.

Server dropped a spoon with a chunk of clotted cream onto my partner's lap and then never cleared the spoon when my partner put it back on the table. Server's never acknowledged my partner and I saying 'thank you' when they served food. The eton mess was not Eton mess, no meringue - just berries and clotted cream. Really disappointing. About 23 quid for a double JD with coke, and 1 pint of corona. No biscuits in the room. TV was approx 20 feet from bed. Silicone in bathroom dirty. Only had waterfall shower so if you don't want to wet your hair, showering is so awkward. Quick check in. Reception staff pleasant. great overall.

GJS001

From the moment I arrived, it was clear the this hotel does not treat its guests warmly. I was charged an early arrival fee (it is hotel policy), which has never happened before in thousands of hotel nights, and the room was frigid (16 C) and I needed to constantly adjust the thermostat throughout the week. On the other hand, breakfasts were great, although they did not have takeaway cups for coffee (?!?). The room was nice, large, clean, and comfortable. The worst was the wifi (an essential service for travellers) was down for over 24 hours, with no apology, no partial refund, no bonus ALL points, nothing.

Kerina M.

Overall, not a 4 star experience excluding breakfast (the reason for 2 stars). Receptionist/server upstairs at breakfast was lovely (1st March 2025). Fire alarm went off in the middle of the night for about 20 seconds, 2 nights in a row (another guest told me it happened the night before too). No bath in room, there was a shower with a clogged drain though. The silicone was grubby and mouldy in areas. The windows are poor quality, you can easily hear traffic and street noise. There was a sewage smell in the bathroom from the drains, gross. There was also no biscuits with tea/coffee in room which is standard at 4 star hotels. Parking is expensive, £10per night.

Trip.com M.

Our stay at the Mecure Bedford was lovely.The hotel is well located close to the city centre and a beautiful river with swans. The check in was quick and easy and the lady that checked us in was lovely. The hotel room felt a bit basic with no tooth brushes tea bags or cups in the room or mini fridge in the room. The breakfast was absolutely amazing it made up for any downsides. The selection of food at the breakfast buffet was great.The coffee was top tier as well. Well done!Enjoyed our stay and will return for that breakfast😄😄

Dr T.

Initially, I encountered an issue with my booking and requested a partial refund. I was informed that the matter would be resolved the following morning with the presence of a duty manager. However, upon my return for the refund, I was denied due to a policy that contradicted the information I had previously received. Money-grabbing priorities.

Furthermore, I had specifically requested a refrigerator in my room, only to find it was a filthy, bacteria-infested unit. The central heating system was inoperative, resulting in frequent calls to reception, both by phone and in person, to have the room temperature adjusted. The general attitude of the reception staff conveyed a sense of indifference as if they were doing me a favour, while one manager consistently displayed a stoic demeanour. The bar staff were notably the most pleasant, and the maintenance manager.

Additionally, I experienced persistent bites from some things in the bed. It was mentioned that phones had been removed from rooms during the COVID-19 pandemic, which is no longer a relevant issue. The TV guide was non-functional, and the kettle required descaling, further contributing to my overall dissatisfaction with this hotel.

Karl H.

Rooms are looking a bit dated. Air con machine in room was very loud. Taps for shower were worn and took a lot of effort to turn on and off. 2 nights had ordered room service that never arrived. One night ordered the Bang Bang Cauliflower which came with a very long hair. Staff were very polite and pleasant but the experience wasn’t great. £5 a night parking fee was a shock.

Steve M.

Great experience from start to finish. Parking easy and cheap, check in smooth, staff very friendly and helpful, room excellent (spacious, comfortable, quiet, great bathroom and aircon). Location perfect for town centre and great views over the river and town. Very cost effective trip. Highly recommend this hotel.