Mercure Exeter Southgate Hotel - Exeter

The Mercure Exeter Southgate Hotel is a highly useful establishment, located at "Southernhay E, Exeter EX1 1QF, United Kingdom.". It is a hotel that also boasts of a restaurant, making it a perfect destination for both leisure and business travelers. The hotel can be contacted at "Phone: 1392412812."

Specialties and Amenities

The Mercure Exeter Southgate Hotel offers a range of services and amenities that make it a standout choice. The hotel's rooms are absolutely divine, with the bathrooms being a particular highlight, featuring amazing showers. The gym, spa, and pool area may be slightly tired, but they are still very nice. The location of the hotel is perfect for a night in Exeter, and the housekeeping services are fantastic. The hotel is welcoming and feels posher than the price of a room, making it excellent value for money.

Customer Reviews and Ratings

The Mercure Exeter Southgate Hotel has received 1603 reviews on Google My Business, with an average opinion of 4.1/5. Customers have praised the hotel for its brilliant location, affordable price, and the option to use the gym/spa/pool (at an extra cost). The room and bathroom have been particularly singled out for praise, with the housekeeping services also receiving plaudits for their great service. The hotel is recommended by many customers, who have appreciated its welcoming atmosphere and excellent value for money.

Recommendation

If you are looking for a hotel in Exeter, the Mercure Exeter Southgate Hotel is an excellent choice. With its divine rooms, fantastic housekeeping services, and welcoming atmosphere, it is a hotel that is sure to exceed your expectations. The hotel's location is perfect for exploring Exeter, and the option to use the gym/spa/pool is a great added bonus. To learn more about the hotel and its services, we recommend visiting their website at "Website: all.accor.com."

👍 Reviews of Mercure Exeter Southgate Hotel

Joseph Pearce

5/5

Brilliant location, affordable price and the option to use the gym/spa/pool (at an extra cost). Room is absolutely divine, especially the bathroom with an amazing shower. Gym and spa/pool area slightly tired but very nice. The location is perfect for a night in Exeter. Housekeeping are fantastic and changed a double into a twin room with great service. Welcoming place and feels posher than the price of a room. Would definitely recommend.

Gemma T

A string of disasters! Once a year my friend and I get to go away for the night and it’s been ruined really. We came away with high hopes of a nice chill but it hasn’t been this way. ||When we arrived staff were not overly helpful or friendly, given no information on anything or what time we need to check out etc. My friend checked in online to save time but we had to fill in another form when we arrived. ||We were charged £10 per person to use the pool facility’s - shocking! ||The room was dated and the tv didn’t work. The phone in our room didn’t work. We rang down to reception on our mobile to get the room service menu and were told we’d have to come down and get it ourselves despite being ready for bed in our pj’s etc. Any decent hotel would run it up to you. We had to ring again and ask for this, then they didn’t bring us a drinks menu so had to ring again. When the food came 40 minutes later we were charged £38 for one portion of chips and two drinks with a £5 room tray charge?! They also forgot to give us a jug of milk which we ordered. They gave us one sachet of ketchup with the chips which is measly!! ||A real disappointment! Don’t stay here it’s really not great.

Martin T

5/5

I stayed here in early December for 2 nights with work, the location was ideal for Exeter city centre and it was convenient that it included parking as one of our group had a hire car to drive to the office. The rooms were clean and well spec'd, comfortable and the two settings on the shower were nice and easy to operate. I would definitely stay here again.

Alexander Denny

5/5

Stayed overnight in one of the prestige rooms. A very nice hotel, staff are friendly and service is great. The room is spacious, modern, well equipped and spotless. Had dinner here as well, a nice menu and the food was served in good time and was of good quality. A buffet breakfast was available in the morning and this was also good quality. Highly recommended. The location is ideal for visiting Exeter and the surrounding areas.

Kirsty

The hotel is well located, it’s a shame they charge you £10 per person to use the pool especially when the sauna and jacuzzi is not working! They never used to charge guests. Evening meal was a huge let down I have severe allergies, I was never asked this when I was seated. Never asked if food was ok. Had to get the waitress to check if there was peppers in my food. Showed her my Epi pens. Then when the main meal arrived it was not what I ordered.

Sara

The room was comfortable and the bathroom was clean and a good size. It is however due for a renovation with very old carpet that was coming off the floor and not enough sockets for charging devices.

Oliver W

Hotel very dated. Air conditioning in the room didn’t work so my room was very warm. Staff at front desk weren’t particularly welcoming. I was also charged twice for parking. £15 when I checked in via chip and pin and they also charged parking to the card I left to charge my room. So £30 for parking overnight! I have spoken to them twice in the last fortnight and they said they would refund me but I’ve given up hope.

Robert T

A pleasant and clean hotel to stay two nights at, with convenient walking access to much of Exeter's sites of interest, such as the splendid Exeter Cathedral. The staff were very professional and helpful.||They have an excellent buffet breakfast and a tempting room service menu.