Simon B.
3/5
We had high hopes for this visit but we were somewhat disappointed/let down.
We booked 2 pitches and asked to be next to each other which was no problem. One family in our party arrived at 12pm to be told there had been a problem and someone was still on one of our pitches. They promised it would be sorted in the next 2 hrs before the second family arrived. Arriving at 2:30pm after 4 hours of towing a caravan and trying to entertain a toddler, we were told there was nowhere to pitch and there was nothing they could do.
Rather than own it and be apologetic and try to help and reassure, the manager sought to heap blame on the people on the pitch and say it wasn’t his fault and was quite rude when I tried to air my disappointment at the situation.
In the end we had to settle on a different pitch for need of tea and bedtime for the little one. This then lead to other people being told they also had to wait for a pitch as it had a knock on effect. It was all a very disappointing start.
The good points.
Toilet/shower blocks clean and warm.
Pitch sizes decent.
Site location excellent.
Village pub excellent.
Bad points.
Showers on 5 minute timer, no family room so 5 minutes isn’t long enough for 2 people to shower.
Water pressure not great, so you’re pushed if you’re a lady washing hair.
When people went home after the bank holiday, the demand for hot water dropped so you had to run the showers to get the water to come through hot, which then dented your 5 minute timer!! Showers were just left running down the drains in the men’s because people were done in 2 minutes! All a bit daft when the website says they’re designed to save water.
WiFi is pointless.
Overall not a bad site but could be so much better.
Customer service needs improving, wouldn’t go back in a rush but not a definite no no.
As you can see from the owners response, this is the type of person you are dealing with. 🤷🏼♂️
It’s your site, so it’s your responsibility to check people are leaving when they are supposed to.
The people that were still on our pitch told us they asked if they could move there and you allowed it, mistakingly thinking they were going home Friday not Saturday. So it is your fault pal.
We’re not the only people to leave negative comments, it’s an honest review, and clearly from your responses to other people’s negative comments you can’t take any criticism.
Your website claims you like people to return. Clearly not.
