Mottram Hall - Mottram

heather g

For my birthday my mum had booked for us to have the champneys Twilight spa session. We had arrived a little early so we were told we could head into the cafe/bar area whilst we waited for it to begin. On the reception was a lovely lady Chloe who gave us our bags with a towel, robe and flip flops. She explained that they had ran out of the smaller flip flops (which although I looked like I had clown shoes on!) i didn't mind in the slightest. The facilities at Mottram Hall spa were fabulous and very well looked after. Another worker was walking around making sure to keep everywhere tidy by picking up towels and cups. The Twilight evening included is a free glass of alcohol each and a charcuterie board. Both of which were very nice. Grace at the cafe was amazing in helping myself carry the drinks into the spa section as I don't have the steadiest of hands. And helped with all of our other needs. I highly recommend Mottram Hall as it was a fabulous experience And a huge thank you to Chloe and Grace for helping us and making us feel comfortable during our stay!

Heather R

Filipe, the new cleaner, has made a tremendous difference to the spa! What a lovely, personable guy too. Its immaculate. Well done Filipe! The spa, pool & changing rooms have never been cleaner in all the years I’ve been going! The windows are spotless, the steam room you could eat your dinner off & he does it all with vigour & good humour!x

Dave W

Room was big but plain, stained (carpets), two single beds pushed together as a big bed and sand paper loo roll.

Service at the front desk was good as was the restaurant. Decent in the spa.

Location of the venue is excellent as are the grounds it's situated in.

Finding the meeting hub area, the rooms etc is relatively difficult as it's a bit of a maze but you figure it out eventually.

In summary, the spa and gym are excellent, the food was very good (particularly in the evening) but the hotel itself was very average in terms of rooms and service etc.

Team P

The hotel side staff/team culture at this place is so far laid back across all departments that it’s already fallen over and unless there is urgent change it’s going to die on its back.||Online booking system is a dinosaur and not user friendly.|Pre comms were dreadful. 2/3 days delay time on emails between reply from reception.|On arrival at reception it got worse with the front desk unattended for about 3 minutes. When the young lady opened the door and saw me - she carried on her brief convo with the back office. Not impressive - however once she acknowledged us and got started she dealt with us great.||Spa Restaurant - arrived at door. Host dealing with other person ahead - fine. Said person left and host continued to ignore me for way too long and carried on tapping the keyboard…. Just acknowledge me for goodness sake!! Shambolic hospitality!|On actually acknowledging me / he then wanted spa card as he needed the “folio” number… was never told this and then had to go back down to the lockers and get said card. ||No hot tea served in the restaurant. Water it was then.|Service was touch and go but for a 2pm reservation to only get the starter at 2.35pm after being asked if we were still waiting was a bit of a joke tbh.|Waiter then had to ask if we were waiting on our mains - as he did a further 7 other parties tables.||In terms of the hotel and room 444…|Old, dated, mouldy bathrooms, rotten windows, old dirty bedding, old dated TVs and furniture.||Bar looks like it more suits 1979.||Dinner was reasonable. Waiting Staff were very good,||Breakfast - disgraceful. You should be ashamed of your offer.||Rude gentleman on checkout.||Sorry but it’s no from me.

Georgiana Sheldon

The room I booked was terribly dated and very tired, which was disappointing for the cost. The bedding was a disgrace and you get better at a Premier Inn. Disgusting old pillow protectors hanging out of the pillow cases, holes in duvet cover and pillow cases. Sheets that didn’t fit the bed.
Reception asked housekeeping to change the linen , a lady came to the room and advised all the linen was the same quality. Reception then moved me to a better graded room. This room was better but still dated and tired. It had terrible cobwebs that must have been there for some time. The bed linen was better but the duvet cover still had strange holes in the top corners that the duvet poked out of.
I would not come again as it doesn’t justify the cost by any means. It feels dirty because of how tired everything is. Very glad to only be staying one night.

S C

A truly special spa day. An unexpected surprise of breakfast (which we didn't know was with the package) clean, elegant facilities. Lunch was light but very tasty. Really worth a trip. I would recommend.

Elisa Winstanley

We stayed as part of the overnight spa package. The location was beautiful, however the bedroom looked a little tired. The layout of the hotel was like a maze and the signs for your hotel room didn’t quite correlate with where the actual room was, so a bit confusing.
The Carrington Grill was good, the service was friendly and food tasted good.

There was a good choice at breakfast!

Matthew Kaye

Delightful. Service was very friendly and rooms were great, especially the beds. The area was nice for a little walk around as well - I didn't use any of the features like the spa, gym, or golf, but heard very good things while I was there! Traveling to and from was okay via public transport, but recommend a taxi from the nearest train station.