New Hall Hotel & Spa - Sutton Coldfield

Laura J

First time staying at Newhall, would definitely return. |We stayed at Newhall for a family wedding, we had our 7 month old daughter with us who was made more than welcome. |Room was spacious and clean with the usual facilities. There was plenty of room for our daughter pushchair, travel cot and all the other things that come with young children. |The staff really did make an effort to always make us feel welcome, smiling and talking to us and our daughter every time we passed reception - lovely reception staff!|Food in the bar was great, great drinks service too. |Great terrace area where we enjoyed breakfast in the sun, nothing was too much trouble for the breakfast staff. Very helpful in getting high chair ect for baby. |We attended for a wedding and the staff working the wedding went above and beyond throughout. We can’t thank the ladies enough for the love and kindness they showed to the children attending - even rocking babies to sleep and entertaining them while we ate our meal. Nat quickly become our daughters new friend along with Isobel and Laura (hopefully got those names correct). |The wedding ceremony was held outdoors which was lovely. |I would definitely stay at Newhall again and definitely recommend to others. |Thank you for a wonderful and memorable stay.

DaksBled

The hotel staff were friendly and helpful. However when it came to the afternoon tea itself things were not all great. It was my partner's birthday and they said they would do a nice additional plate with chocolate writing. It never came. That's relatively unimportant as I could've asked for it again but decided not to.
What was really poor was that, it took ages to be asked if we wanted drinks and how the food was, about 30 minutes. And when we did order drinks, I checked back 5 minutes later, they hadn't started making them. I checked back because in that time they brought some newer guests their drinks, and also a bowl of water for their dog. I'd recommend the place as it's lovely. The food was good, atmosphere was nice. Just had a couple bad servers.

Lindsay Payne

We had an afternoon tea for my nan’s birthday and it was lovely. The location is beautiful, the food was amazing and the service was exceptional. Our server, Hannah, was so lovely and she really paid attention to us and made sure we had everything we needed. She overheard us say it was our Nan’s birthday so she bought out a little something for her. Thank you so much for helping make the day so special.

T D

Our wedding at New Hall this August was simply amazing. The whole process has been brilliant, our coordinator Becky was attentive, professional and so organised. Every phone call or email exchange we had was pleasant and actually fun, never stressful. Our menu tasting with Nat was perfectly done and all the food beautiful! Ashley practically became our personal barman and he was just lovely. Our wedding day was perfect, Izzy deserves all the praise and awards available for keeping me calm, updated and sane! She is a credit to your hotel, genuine, lovely and thoughtful, exactly what you need on your wedding morning especially! Continuing throughout the day she was by my side for anything I needed, any Brides or Grooms of the future are so lucky to have her. Sarah on reception was honestly spectacular! It felt like we'd known her for years, she was an absolute God send! John is also wonderful, really calm and attentive, dealing brilliantly with anything and everything we asked. Nat handled any issues or requests we had on our day with ease and efficiency. She truly felt like a friend and I can't speak highly enough regarding her dedication to ensuring our wedding ran perfectly. My mum fell quite early on in the day (her fault may I add, and she wasn't even drunk!) and the care shown to her, particularly by Nat and Sarah was of the highest standard. All of our guests have said it was the best venue they have been to and that is down to all the staff I've mentioned, plus the bar and waiting staff who were wonderful. Thank you New Hall.

Jennifer Cox

Had the best experience!
Spa was great
Staff were incredible and nothing felt like an effort!

Emma went above and beyond. Showed us around the building and talked through the history of it, completely unexpected but be we could not be more grateful for her doing this, as it added to the stay and made it more than a spa a weekend !
we absolutely loved it.

We travel a lot and this is as by far one in our top ten
🙂

Neil Platt

It's a really nice place with great rooms, a little tired in places but that's part of the old hall charm. Service was brilliant (shout out to Kris), staff lovely and non intrusive, although it all seemed a bit chaotic at times. Might have been the presence of Nigel Farage, which put me off my breakfast a little. Food and drink was great across the board. Beautiful grounds and spa. Although the individual scores are a 4, the sum of the parts makes it 5 stars.

Graham C

Lovely Sunday lunch. Food was amazing! My only concern was the menu online was different to the menu in restaurant and I was so looking forward to prawn cocktail! This said a very relaxing and most enjoyable Sunday lunch in a location steeped in history. Thank you

Nicholas P

Massage day + afternoon tea with my partner. ||I was seen to by Laura, who completed a full body massage while my partner was massaged by another lady. ||Both were absolutely fantastic. ||Laura was absolutely phenomenal, a true credit to the spa and likely the best massage I’ve ever had. I’ve had shoulder pain for months and it had almost cleared up fully after she worked on my back. ||Her customer service and skills set a wonderful ambient atmosphere leaving me wanting to be a weekly guest! ||Keep up the good work - a true credit to the spa and brand.