Ricardo C
Unless something really upsets me or the place being review has failed miserably in easy or little things that shouldn't be missed, i wouldn't feel comfortable doing a negative review as i know how much it can negatively affect a business. With this one, it really disappointed and i believe the owners of any establishment cannot expect to take money of a guest, and present them with a very unclean room. If you are refurbishing the place, please don't expect to run it at full capacity or charging normal rates when all you are providing is a bed in a construction site really. I am no business advisor, but don't think a degree is needed to know that you shouldn't place guests next door to a room that is being drilled from 8am until 4 or 5pm, knowing the thickness of those walls are as thin as your consideration to your guests. And the idea that if you are in London, you should be awake by 8am, is just wrong. An hotel room should provide comfort and i should be allowed to sleep until 10am if i want too as i was charged for the day not the hour and the noise wasn't from nature, traffic, or being in London, was caused by the hotel itself. It felt like, by charging 20£ less than other hotels in the area, they think they have the right to ignore the basics of cleaning. When you are a paying guest, regardless of it being £60 or £600, cleanliness shouldn't be compromised. Lucky are those that reviewed the place as being clean, you were lucky, very lucky, or booked a room that come with cleaning included, because ours, hasn't seen a cloth for a while. and it seems to be a common review so does someone from the company actually look at their reviews and try to improve? I guess they rely on one time only guests, because surely they cant rely on returning ones. Or some of us were simply unlucky, with our rooms. Small room? Sure. Less facilities? Of course. You cannot justify having certain things for what you pay. BUT you ARE PAYING and, there are things that should meet a minimum standard and CLEANLINESS is definitely one of them and at this, this hotel failed miserably. When we first arrived in the room, we were greeted by the workers next door drilling away, and the lights in our room not working. Went to reception and told the lady on the desk about the issue, she promptly followed me and got in the room in a rush, turning the switches on and off (as if i wouldn't know how to use a light switch). She then confirmed by herself that i was indeed right, and it was the lights not working and not my lack of understanding in light switching that was the issue, she knocked on next door (bang bang quarters) and spoke to them and they eventually checked the main board and got it working. The owner has to be prepared for this when renovating as well as making guest aware that refurbishment is heavily present in their stay. I am no expert in the dusting area, so i cannot say how many days old is that dust or the origin of it, if is low dust or what, the place wasn't clean, simple as. 2 Stars are given as 1 for location and 1 for good rain shower. Wasn't all bad, but i just can't believe they let a room out being so so unclean. felt like the only thing they done between guests, was changing bed (bedding did smell fresh), replenish the toiletries and rinsed (not wash) the mugs. the Bed was OK, definitely replacing the mattress is due and head board Faux leather had it all flaky and damaged. but the time i was allowed to sleep, i did sleep well. will not return