Nuffield Health Cambridge Fitness & Wellbeing Gym - Cambridge

Barbara A. M.

I’ve been a member of this gym since it was Greens. It is sad the way it has deteriorated, particularly since Covid. Staff changes at a rapid rate. Why? No towels. And recently, no covers for outdoor shoes in pool area and no tissues in changing rooms. Only one hot tub remains open, the one that is the same temperature as the pool. People used to soothe sore muscles in the hot tub jets. No more. The cafe barely qualifies for that title. Used to be able to get a decent hot meal with an active kitchen cooking it. It was packed every time we went in. Nowadays it’s coffee and complimentary tiny biscuit. Plus a few tit bits. A machine (outside the cafe as it closes so often) provides sandwiches which are pretty grim. I had black pepper with a barely evident taste of prawn. And some admin person had the gall to suggest that it was a Nuffield flagship gym outside London. Delusional. Sorry, not what it was and the price keeps rising.

Nick L.

Sadly have cancelled my Membership after over a decade.
Once was a fantastic Gym/Pool when it was GREENS but over the last few years under Nuffields i have watched the place become dated and many of its facilities lost or in bad repair. The latest price increase while understood because of rising costs in living doesnt detract from the fact that it just doesn’t offer value for money anymore and the staff seem dissatisfied themselves. Not a great community feel anymore. Such a Shame.
The inability to be flexible with peak and off peak membership when it comes to swimming is the reason i cancelled. Why should i pay for a gym I never use?

Hellen N.

I love going to this gym. The gym floor staff are so friendly and always happy to offer advice. It's not an intimidating gym at all. It has a good range of classes all through the day that are very rarely cancelled (unlike other gyms I've attended).

Sure, it's getting a little worn around the edges now, but the locker rooms are always kept clean. Oh, and contrary to another review I've read, I found Wiktoria very friendly - and she does a great class!

Elisa A.

The current 3-star rating they have (Jan 2025) is NOT deserved.
Just tried to go in for a swim to use a free day pass I got at a community event, they didnt allow it (didnt have a date on it). Then I asked if I could pay for a day pass, they said no. Then I saw the Nuffield website has an offer and you can download a free guest pass for selected gyms - theirs is included. I did that - Ts+Cs do NOT state this cant be used by former members. They dont allow it because Anja, the customer experience person, said they can make their own rules. Then I explain to her that I cancelled my membership in 2024 because over the course of some 6 weeks there were 3 incidences with poo (feces) in the pool of which I alerted the team on 2 of the 3 occasions - after that I cancelled and sent an email to the manager there about the health-endangering conditions (it’s not just the pool, there is lots of visible mold in the showers too). Never got a reply.
No empathy, no apologies, no attempts to make the situation right for me. Not sure a facility or a customer experience staff could do any worse than this.

Ann P.

Nuffield Health Gym Cromwell Road Cambridge: Not an intimidating place, hooray. People of all ages from mums and toddlers, teenagers, adults and the mature are here! Good all round gym, with swimming pool and spa. Facilities for changing and refreshments catered for. Very good knowledgeable staff, all there to help and do not mind being asked. There are regular classes if you download their app and book into whatever you require. Those with disabilities or health problems don't be intimidated as there are people just like you there. Good Parking facilities and disabled bays. This is definitely a gym l like

Lydia

Don’t understand all the negative reviews!
There is plenty of gym machines and facilities for the amount of members. There is 100+ classes on each week; you can literally do a class every hour if you really wanted to.
Reception, gym instructors etc everyone friendly.
There’s a swimming pool, sauna and steam room, a cafe on site.
I’ve never had a problem!
Yes it’s not super glossy and brand new but if you want that go to David Lloyd and pay an extra £150 more per month!!

Han Z.

There are usually men talking very loudly in the sauna. When reminded to lower their voice so that others could relax, they get extremely offended and verbally aggressive to the point I felt unsafe to stay in. The lifeguard on duty didn’t do much to handle the situation. I’ve encountered this scenario multiple times, and the staff seem quite indifferent to these disturbing behaviors.

Josh O.

Honestly don’t know why this is a 3.2.
Any restaurant at 3.2 would be rubbish. Although it’s not perfect, it’s perfectly functional.
Positives:
— decent set of facilities
— friendly staff
— not crazy busy. Some times can be but there’s always space.
— booking system is fairly good for classes and penalises members for missing sessions.
— pool is warm (for kids mostly) but it makes it nicer to swim in.
— no problems with parking
— decent opening times

Negatives:
— It’s clean enough, but it’s not spotless
— it’s not brand new and shiny
— hot pools are permanently covered: they covered over the two “hot pools” after Covid to save money. I believe it’s the same throughout all Nuffield facilities now.
— you have to have a physical card with you for access and locker, no digital one.