Nuffield Health Edinburgh Omni Fitness & Wellbeing Gym - Edinburgh

Mirko V.

Overpriced, Underwhelming, and Poorly Managed – Disappointed by Service and Attitude

After being a member at Nuffield (Edinburgh Omni), I cancelled my membership due to the steadily declining value and poor management of the facility.

Prices have increased, but key services like towel provision have been removed, and equipment is regularly out of order. Even basic flexibility now comes at a cost, £10/month just to freeze your membership, which used to be available under reasonable circumstances.

What stood out most was the attitude during cancellation. There was no effort to understand my concerns or retain me as a member. The response was polite but felt scripted and policy-driven, with no recognition of loyalty or genuine engagement.

I did not feel like a valued customer. I would not recommend Nuffield based on this experience.

M

Really enjoy this gym and think the staff are super friendly and helpful (Calum in customer experience made renewing my membership very straightforward). I understand people’s frustrations with some of the cut backs (towels for example) paired with increases in fees, however one star is definitely not reflective of the standard of the facilities. The gym area is large and open and has just about every type of equipment you could want. Yes when it hits 6pm on a weekday it gets busy, but show me a gym in the centre of Edinburgh that doesn’t. The pool was also recently renovated and is a really nice space. There is a great range of classes available for all fitness levels that are easy to book into using the app. The changing room/shower areas could probably benefit from some updates/renovation, but I certainly wouldn’t say they are dirty/unhygienic. I’ve been a member of the gym for over a year now, so can’t comment on how the quality has changed since before that time, but I was more than happy to renew my membership and would still recommend this gym to people living/working in the area.

Linda B. (.

I love this gym, because they have a mixture of class. The swimming pool for Aqua classes sauna and steamroom just great . The gym area is so open plan, plenty of equipment ect., The staff are very accommodating, always will to help with any of your requirements, ect., from floor work or weights.

Isabel L. H.

Best gym ever and best staff ever! I work and live just 10 minutes away from this gym. As soon as I moved to the neighbourhood I was looking for a nice gym. For me, the best part would be the swimming pool, sauna and steam room (lots of benefits for our health!)

Finally I would like to thank all the staff as they always greet me with a smile 😊 Nel, Ahmad, Logan, Andrew and Callum.

Georgina W.

The cleanest gym in a busy fitness place I’ve been to Edinburgh. Don’t be influenced by the poorly rated reviews, try it out yourself as I think they’re not fair at all. Staff are lovely, well air conditioned, clean bathrooms & gym space. Glad to have found my new regular gym!

Jessica M.

I’m giving this gym one star because I can’t give zero. It’s honestly terrible. Not only have they raised their prices, but they’ve also slashed services. First, they closed the jacuzzi, then removed the towels, cancelled classes, and to top it all off, they changed the saunas (and not for the better). The maintenance and cleanliness of the place are a joke. I emailed them to find out how to cancel my membership, and they just did it without any notice or time for me to find another gym. Clearly, they don’t care about their customers. It’s more convenient for them if someone like me, who was paying less than the current rate, leaves so they can make more money off new members. They don’t care about the people or how long you’ve been a member — they just want your money, and all you get in return is awful service, ironically.

Gordon M.

Couldn't recommend less.

The staff are really lovely and professional - absolutely no issues there.

But the bosses are clearly intent on stripping away anything good about it as long as it makes them more money. Every few months there's some new thing - closing the sauna for hours during the middle of the day on Sunday (of all days) for cleaning, getting rid of towels, increasing membership fees again and again. The gym itself is really nothing special, and the changing rooms constantly have issues - toilets or swimsuit dryers out of order, genuinely horrific smells from the backed up plumbing in the showers.

You would be better off at almost literally any other gym in Edinburgh - I'd avoid!

Daniele

Disappointed with Service and Unfair Pricing Policy

I am very disappointed with this gym for multiple reasons. Firstly, I recently received an email informing me that the monthly price for my membership will increase starting January 2025. I have a yearly subscription that I pay monthly, and I was under the impression that choosing a yearly membership would lock in my rate for the year as a sign of loyalty. However, when I sought clarification at the desk, I was told that even my yearly subscription will be affected by the price hike, which feels unfair and deceptive. To make matters worse, I cannot even cancel my subscription despite the price increase, which adds to the frustration.

Secondly, the facility's maintenance and cleanliness are severely lacking. The sinks and showers are often extremely dirty, and many of the machines are broken. It's not uncommon to find that there are no towels available to disinfect the equipment, which is a basic hygiene expectation.

Additionally, the gym has closed on multiple occasions without prior notification to all members, citing drainage issues. Even when it is open, some equipment is frequently unusable due to the same drainage problems. This lack of communication and ongoing infrastructure issues make the overall experience very frustrating.

As a paying member, I expected better from this gym in terms of transparency, cleanliness, and maintenance. Unfortunately, I cannot recommend it to others based on my experience.