O2 Shop West Bromwich - West Bromwich

Introduction to O2 Shop West Bromwich

O2 Shop West Bromwich is a popular mobile phone store located in the heart of West Bromwich, a town in the West Midlands region of the United Kingdom. The store offers a wide range of mobile phone services, including cell phone stores and mobile phone repair shops. In this article, we will delve into the various services offered by O2 Shop West Bromwich, its location and accessibility, and the unique characteristics that set it apart from other mobile phone stores.

Main Services

• Cell phone store: O2 Shop West Bromwich offers a wide range of mobile phones from leading brands such as Apple, Samsung, and Google.
• Mobile phone repair shop: The store provides repair services for damaged or faulty mobile phones, ensuring that customers can get back to using their devices quickly and efficiently.
• Contract management: O2 Shop West Bromwich staff can assist customers in managing their mobile phone contracts, including upgrades, downgrades, and changes to payment plans.
• Mobile phone accessories: The store sells a variety of mobile phone accessories, including cases, headphones, and chargers.
• Mobile phone plans: O2 Shop West Bromwich offers a range of mobile phone plans, including pay-as-you-go and contract plans, to suit different customer needs and budgets.

Location and Access

O2 Shop West Bromwich is located at 33 New Sq, West Bromwich B70 7PP, United Kingdom. The store is easily accessible by public transportation, with nearby bus stops and a short walk from West Bromwich railway station. There is also a wheelchair-accessible car park available on site, making it convenient for customers with mobility issues. The store's entrance is also wheelchair-accessible, ensuring that all customers can enter the store comfortably.

The store's location in the heart of West Bromwich makes it easily accessible to local residents and visitors alike. The surrounding area is also home to a variety of shops, restaurants, and cafes, providing a convenient and enjoyable shopping experience.

Featured Characteristics

• In-store pick-up: O2 Shop West Bromwich allows customers to pick up their online orders in-store, making it convenient for customers who want to avoid waiting at home for their deliveries.
• Wheelchair-accessible car park: The store's car park is designed to accommodate customers with mobility issues, providing easy access to the store and its facilities.
• Wheelchair-accessible entrance: The store's entrance is designed to be accessible to customers with mobility issues, with a wide and flat entrance that is easy to navigate.
• Wi-Fi: O2 Shop West Bromwich provides free Wi-Fi to customers, allowing them to stay connected while they browse the store or wait for assistance.
• Quick visit: The store offers a quick visit service, allowing customers to quickly and easily check the availability of mobile phones and accessories.
• Electronics: O2 Shop West Bromwich sells a range of electronics, including mobile phones, tablets, and laptops.
• Credit cards: The store accepts a range of credit cards, including Visa, Mastercard, and American Express.
• Debit cards: O2 Shop West Bromwich also accepts debit cards, providing customers with a convenient and secure way to pay for their mobile phone services.
• NFC mobile payments: The store accepts NFC mobile payments, allowing customers to pay for their mobile phone services using their mobile devices.

Practical Information

• Phone: 1212729099
• Website: stores.o2.co.uk
• Opening hours: Monday to Saturday, 9am to 7pm, Sunday, 11am to 5pm
• Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom

Customer Reviews

O2 Shop West Bromwich has received an average rating of 3.9 out of 5 stars on Google My Business, based on 170 reviews. Customers have praised the store's friendly and helpful staff, as well as its convenient location and range of mobile phone services.

Some customers have also praised the store's ability to repair damaged mobile phones quickly and efficiently, while others have appreciated the store's competitive pricing and flexible payment plans.

Overall, O2 Shop West Bromwich has received overwhelmingly positive reviews from customers, who have praised the store's friendly and helpful staff, its convenient location, and its range of mobile phone services.

👍 Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024
But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj,
Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj,
I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now.
A Big thank you Amraj and Shannon
I never got this support from my previous provider.
well done O2 West Bromwich.
regards Steve.