OYO Plymouth Central Hotel - Plymouth

Jess

first day we arrived we was told by people staying here to watch out for drug addicts etc in the hallways and outside the main entrance, the hallways smell damp and unclean mixed with a strong weed smell and other strange odours. i spoke to the reception team and they said there is nothing they can do as it travels through the vents so you have to smell it all day and night, the kettle they provide is absolutely disgusting and i was told by staff people have cooked in them before due to the lack of equipment, the room was unsanitary especially to have an infant staying there too, the staff are rude and very unprofessional as i could here them being rude about me after i made a complaint saying if you can’t deal with that then you should leave and making fun of me for speaking up. worst place i’ve stayed and the price they charge is stupid do not waste your money or time here!

Samuel B.

Very uncomfortable rooms, can't get an refund on an overpriced room. Hotel stinks off weed and was making me feel sick. Can't sleep as to much nosie! 1 star. Needs an inspection this hotel! WANT A REFUND BUT CANT TERRIBEL SERVICE DONT RECOMENT UNLESS YOU ENJOY DRUGS AND UNCOMFORTABLE BED

Сергей ?.

very bad hotel, breakfast is advertised, but it's a parody of breakfast, there were changes in the business trip, left a day earlier, did not return the money, the worst impressions in recent times, spoiled impressions about Plymouth in general because of the hotel

I8057QXclaires

Bed awfull feel springs wake up with bad bk no windows make it extreme hot although they give u fan if u ask they desk top not powerfull air con doesn't wrk big nice room staff friendly did.t do| Breakfast washing facility slightly overpriced in my opinion

733AB

The hotel was conveniently placed in the centre of Plymouth but I almost missed it as the entrance is just one door. The room was excellent as was the bed and facilities. I had an accessible room and the only fault was that I could not reach the rail in the wardrobe but they have promised me that this will be rectified as soon as I pointed it out. The staff were very friendly. The breakfast room was very hot and they could do with a couple more fans in there but the inclusive continental breakfast was perfectly adequate. No fancy bar or reception but perfect for what I needed. A little overpriced for what it was but I will stay again. Thank you

Heidi L.

We had two big rooms which were comfortable and clean. The position is right in the middle of town which was perfect. The staff were friendly and helpful, even though there had been a big issue with a number of rooms being overbooked and subsequently cancelled (including two of ours) but we managed a work around solution and all managed to have a bed in the two big rooms that hadn’t been cancelled. Long story short, make sure you book directly through OYO and not a travel agent/3rd party!

Aaron H.

I was in Plymouth recently and as a last minute booking, OYO was the only option without breaking up my stay over 2 hotels so opted for it.

The hotel is / was clearly some form of office block or work environment which has been hastily readied into accommodation. My room slept 5, with 2 quick assemble camp beds; one up against the 'window'.

The window was actually a misted glass panel that looked into another hallway and didn't open. There was also no air conditioning when I stayed so the room was stuffy and hot. Boiling hot. When mentioned at reception they gave me a fan and suggested they'd look into changing rooms - to no avail. The whole place is humid and smells like it too.

Air con is to be fitted post-visit according to the staff on reception. I must add that all the staff were incredibly polite to me - but there were a few signs up suggesting they may not have been treated as politely back.

The room itself was clean enough to pass, although the fan was covered in dust, which I swapped. The bathroom was nice enough - hastily thrown together like the rest of the building. The toilet seat didn't fit, the mirror was meant to be in the wall, the light didn't turn off while the extraction fan didn't turn on. The double bed was two singles placed side by side that slipped apart in the night. To the best of my knowledge, no housekeeping cleaned the room during my 5 night stay as the bin / bedding was left.

I had to return to reception on all but one return to the room as the key wouldn't allow me access to my room - again, all seemed hastily prepared. There was no safe in the room too. This combined lead me to keep personal belongings on me at all times.

Upon my arrival at the front desk an older lady was questioning the hotels use as shelter for those seeking homes - which was denied by the staff. This is clearly the case as there are personal belongings and people loitering in the communal areas and is confirmed in the other reviews of this hotel.

I must stress I have no issue with this at all; I'm aware people need accommodation and I'm glad they've somewhere warm to sleep that meets basic levels of living standards opposed to on sofas or on streets. Genuine credit to OYO for that.

However I do wish this was specified on the booking / website as this did come with its own 'issues'.

The hotel is loud during the night and the early hours. Conversations across hallways and music playing, TVs blaring 24/7. Children / young people up very early in the morning. Much more than a usual hotel. There's clearly a sound-proofing issue that needs addressing and means getting quality sleep is near impossible.

There is also a constant smell of weed, especially on the first floor and the aforementioned personal belongings in communal areas and people loitering outside of their rooms.

I assume the price per night is high so that OYO can charge the same rate to the council / charities. Although apparently the rate is cheaper if you book at the hotel opposed to online.

I'm not sure I got value for money on my stay and wouldn't recommend. All hastily thrown together, too loud and not up to the price point paid.

knaptime

The hotel is in an unappealing part of the city. The entrance feels like a hostel. ||A twin room cost me just shy of £100 for the night, for which I got a dark and stuffy room with a high, thin, un-openable window at one end. The room itself was fine, but absolutely sweltering due to the lack of windows and only one fan. ||There is no air conditioning, as it was apparently in the process of being installed throughout the hotel, which meant all the ceilings had holes in and there was construction equipment in most of the corridors. ||The breakfast was severely lacking - poor quality coffee, a small selection of cereals, empty containers of what I assume had been juices, and toast. Theoretically we could also have 'requested' a bacon sandwich, but I saw no evidence of them. ||The hotel is also a seemingly endless maze of identical corridors, like something from a jump-scare video game. ||Overall, I would value my night here at about £30.