Pestana Chelsea Bridge Hotel & Spa - London

Marina De Dominicis

Lovely hotel in a great location.
Room super clean and spacious with a very comfortable bed.
Wonderful staff, very friendly and professional. Excellent breakfast and spa area. Fantastic customer service, I couldn't recommend it highly enough.

AffyBaLe

Absolutely loved staying at this hotel. I needed a self care spa day away from home. Used the pool, sauna and massage services. Steam room was out of order. A little disappointed since I particularly booked for the steam room. Still enjoyed the other services so it’s ok. I’ll definitely book again! Amazing views from my room

John M

My wife and I had the pleasure of staying at the hotel, and it was an unforgettable experience from start to finish. We chose this hotel for our wedding night, and the staff went above and beyond to make it incredibly special. Upon our arrival, we were thrilled to discover that we had been upgraded to a stunning suite, complete with complimentary champagne and a beautifully arranged display of roses on the bed. It was such a thoughtful gesture that truly made our day even more magical.

The level of customer service we received throughout our stay was nothing short of outstanding. Every staff member we encountered was friendly, attentive, and genuinely committed to ensuring that we had the best experience possible. We were continuously delighted by the care and attention to detail that went into making our stay so memorable.

We also enjoyed a delicious breakfast with a wide variety of options to suit all tastes. Whether you prefer a hearty meal or something light, the breakfast spread had something for everyone. It was the perfect way to start our day.

The hotel’s facilities were equally impressive. We spent some time relaxing in the swimming pool, sauna, and steam room, all of which were impeccably maintained and provided a wonderfully soothing escape.

In summary, our stay was nothing short of perfection. From the luxurious suite to the exceptional service and top-notch amenities, every aspect of our visit exceeded our expectations. We are incredibly grateful for the care and attention that made our wedding night so special. We highly recommend this hotel to anyone looking for an outstanding and enjoyable experience. We can’t wait to return!

Greg Tanner

Nice hotel with large, clean rooms. Decent breakfast. Helpful staff. However, the lack of electrical sockets next to the bed was extremely frustrating! The spa was very basic (to the point of not even being worth using).
Also, I’m sure this is not the hotel’s fault - but I had zero mobile data coverage anywhere near the hotel, which was odd

Matt O

Really nice hotel, in a great location. The people working there were incredibly nice and helpful from the word ‘go’, they really made the experience great. Facilities are lovely and the breakfast was tasty. Room comfortable and great value for money. We were sad to leave and we’ll definitely be back.

Mari Angela

I wish I could share a positive experience, as I had high expectations for this hotel during our short 2-night stay in London. Unfortunately, our stay was incredibly disappointing. The check-in experience was terrible, to say the least. We arrived earlier than expected, and while I didn’t expect the room to be ready, we were offered to store our luggage, which was fine. However, when we returned for check-in, we were informed that the hotel was fully booked.

Despite having reserved and paid in advance, we were given a much inferior room, which was clearly not what I had paid for. If the staff had shown any consideration for their guests, they would have offered to check us in earlier, and it would have prevented our original room from being resold. Furthermore, even though our original booking was for three people in a room that included a sofa bed, the hotel tried to charge us extra for a bed for our daughter at check-in.

The entire situation was handled poorly. The front desk staff we interacted with lacked basic customer service skills.

To make matters worse, the room we were placed in was well below 4-star standards. The shower head holder was broken, the bathtub drain didn’t work, and the carpet had noticeable stains. The curtains were dusty, and there were no plugs to charge a phone near the bedside lockers, which it is inconvenient. The only positive was that the bed was comfortable, but it is clear that maintenance and cleanliness are not a priority. On top of all that, there were noisy guests in the corridor throughout the night.

Overall, the entire experience was incredibly frustrating. Aside from its convenient location, I would have given this hotel a zero-star review. I would not recommend it to anyone seeking quality service or accommodations.

Jude R

We like this place. Our third time for an overnight in London to attend an event. we booked a superior room, but were upgraded (thank you PCB), clearly because they had capacity, but also because we booked directly with them.|This is what I wrote last time we were here, and it is true of this visit too. Lovely room, good bed, we slept well, but I want to particularly praise the breakfast. Wonderful breakfast staff, lovely food, best scrambled egg ever, and they have Marmite! I mention this a. Because I am a marmite addict, and B. Because it is rare for hotels to stock marmite. Why? Apparently half of us love it. Anyway, they have it here and it made my breakfast perfect. Already looking forward to breakfast tomorrow!

Emily

We love staying at this hotel, fantastic location, comfortable beds, quiet rooms.

Although everything on the whole was perfect, I would like to give some feedback and a suggestion that I believe would make the experience better for guests using the spa facilities.

The pool in the spa area is tiny, the area is dimly lit and ambient; on paper this is perfect for some rest and rejuvenation. In my opinion this is not suitable for children and especially not poorly-behaved children who splash and make a lot of noise. Most spas do not allow children as it can impact on the enjoyment of guests who are looking to relax. There are plenty of leisure centres/lidos in London that are better suited for families with small children.

We tried and failed to use the pool twice as the space in the pool was entirely taken up by families splashing around and children shouting. It was impossible to swim lengths of the pool. We witnessed children jumping into the pool and very little was done to stop this behaviour. My suggestion is that a dedicated splash time for children is introduced in order to improve the experience of guests from every age group.