Pilgrims Hotel - Canterbury

Loulabelle87

The hotel is in an excellent location on the high street and only a short walk to the cathedral and attractions. It’s close to the train station. ||We stayed for 2 nights and booked the family room ‘Jane Austin’ which had two bedrooms. The rooms were spacious and clean. The bathroom was big and had a bath/shower which included shower gel. The beds were comfortable but had plastic mattress protectors which made sleeping a bit uncomfortable. There were fans provided but unfortunately the room was very hot. The room we stayed in was very quiet with no noise at all. ||The hotel itself is a beautiful building and was very clean. The hotel let us leave our luggage until check in which was great. ||The price included continental breakfast which was really nice. It included cereals, bread, croissants, fruits, cheese, meats etc.||The hotel has free wifi, we didn’t get any phone signal at all in Canterbury so this was helpful. ||I would definitely recommend this hotel if visiting Canterbury.

NickM449

We stayed 2 nights and booked a larger room, over a period of nice warm weather. The room was clean, spacious and was nicely decorated. The bed was comfortable with a firm mattress and good pillows. There is no air con but there is a decent fan to use. The shower was a good water pressure and easy to navigate. There was no full length mirror but a nice dressing table with a mirror and hair dryer on the wall.|The hotel was right in the hub of the city. So convenient for all the shops, theatre cathedral etc. Despite this we were not bothered by any street noise at night. It’s a short 7 minute walk from Pound St car park (do ask for the parking discount at check-in stage).|Staff were friendly. We only stayed 2 nights but they refreshed our room anyway. The breakfast is continental and plentiful with yoghurts, fruits, cereal, cereal bars, breads, croissants and meats and cheeses.

davidpA7133JN

Given this is a 3 star hotel, we had limited expectations. The rooms are small but the hotel is after all an ancient building with plenty of higgledy piggledy stairs and corners. What you might term "character" if you are a glass half-full person. On the other hand the location is unsurpassed in the centre of the High Street 5 minutes from the Cathedral and immediately next door to the Marlowe Theatre, which was our principal reason for being in Canterbury. The entrance and reception area are unprepossessing but staff were helpful and professional. Breakfast is currently continental only (cooked breakfast unavailable) but the buffet was more than adequate in the spacious restaurant area. We also appreciated the small bar for after theatre drinks, discounted for theatre ticket holders. The current problems of traffic in the centre of Canterbury must drive locals nuts. For visitors it's an even greater challenge as diversions leave you puzzled as to where next. We eventually found a car park that charged £ 3.70 an hour which is extortionate. This at least allowed us to find the hotel on foot (3 minutes away) where the hotel kindly directed us to their preferred car park on Pound Lane for a fixed 24 hour price of £ 16. An added bonus was the discovery of a route back to the High Street via a charming park, Abbot's Mill and Orchard, crossing the River Stour.

Gary P.

Oh dear. We've stayed here on several occasions, and it's usually very good.
We arrived yesterday for an overnight stay to find one member of staff on duty. He was busy tending the bar, so we were ignored for about 10 minutes until I made our presence known. He still took a while to attend reception.
The room was great, as always, so no complaints there. Although water did start dripping through the ceiling in the morning.
Breakfast was horrendous. The same guy was on duty, alone again. No food was topped up while we were there, so left feeling hungry. Didn't fancy the tray of black croissants.
This place seriously needs more staff. The poor guy was run ragged. Hope he wasn't on overnight as well.

marieoN3951NW

Although our room was clean and comfortable, at over £100 per night there should be a higher standard of breakfast available. If you are not going to provide a full English breakfast then the continental selection should be of a superior standard. Unfortunately this could not be said of the breakfasts we had here. Burnt croissants on our last day and no more available because 'it takes an hour to cook them'...really) ; no bananas available for the final 2 days; poor quality coffee; thin and poor quality slices of bread; slow replenishment of glasses and juice and again on the final day, a roll as hard as a cannonball (that's a roll in the singular because there was only one roll sitting there throughout breakfast - among the cremated croissants....we tried to eat it but it was inedible). As well as improving the issues above, providing fresh tomatoes and maybe some hard-boiled eggs would have enhance the selection even more and justify the price charged.

Filipe O.

The rating could have been easily 4 stars if it were not for the issues in the room.

The staff was very friendly, and the location was excellent. The room was spacious, but it needed maintenance. The towel rail and toilet paper holder were loose, and the ceiling required painting to cover water damage from a leak. The bathroom floor had broken tiles, making it unsafe to walk barefoot. The shower tap didn’t work properly—the water was either boiling hot or freezing cold, so I had to take a quick shower. I'm not sure why the bed had a double-stacked mattress, which made the bed too tall.

Although breakfast wasn’t particularly varied, it was tasty. However, the toaster was noisy and inefficient; it took forever to make toast.

Andrea2978

Booked a single room here for 2 nights in March to catch up with university friends. Greeted by a friendly receptionist and he gave me clear instructions as to where everything was. The lobby was very inviting with lots of sofas, board games and books and was spotlessly clean.|My room was small-but that was to be expected- and it was also very clean. Shower had good pressure and the shower gel was nice. I loved that there was a large fan in my room and the window opened. I was at the rear of the property on floor 2 and didn't hear a noise at all on both nights.|Breakfast was continental and delicious. A good selection- fantastic think natural yogurt. The breakfast staff were also really friendly.|For the location and the price I couldn't fault this place!

Mark N.

Pleasantly surprised by this hotel for the very reasonable rate. Rooms are clean with modern bathrooms, very friendly and helpful reception staff, and nice continental breakfast included. Perfectly located in the pedestrianised city centre, with nearest parking 5 minutes walk away (£16 for 24 hours if bought at hotel reception, which is cheap for Canterbury!) Will definitely use again if we return to Canterbury.