Pizza Point Countesthorpe - Leicester

Stephanie T.

Garlic pizza bread was as tough as cardboard, I could've used it as a weapon. Only to be told when I rang to complain , that its better with cheese! I had donner meat and chips as well, it all tasted like it had been cooked at least twice before. Wasted money as food went in the bin

Michael L.

Decent food for a decent price and friendly staff. 2nd time eating from here so fingers crossed the 3rd and next will be as good.

Gail L.

Another awful and wrong delivery
Last time I’m using Pizza Point, Countesthorpe

Hannah G.

We found “the best pizza place ever” a couple of months ago after receiving a Pizza Point leaflet through our door in Broughton Astley. We’ve had outstanding food and service since… Until tonight!!!!

Ordered online at 18:30 and the estimated time of arrival was 60 minutes. An hour and 21 minutes later, I called them and asked where our order was and I was told “we’ll send it out now”.
30 minutes later… Still no order!! I rang again and was told “it’s definitely on its way now, it should literally be arriving any minute”. Five minutes later, it did… Pizza - stone cold that it’s inedible. Kebab meat - cold and disgusting. Chicken nuggets - taste like they’ve been reheated. Cheesy fries - ok…
Upon ringing to explain/complain, I was told that “the chefs had to break for Ramadan, hence us being behind”. I explained that I fully understand this but suggested that maybe this should have been pointed out upon people ordering and that the 60 minute delivery time should be changed to a longer time frame… I explained we have spent £40 on food and that the two hour wait wasn’t good enough, after 2 whole minutes on hold, I was politely offered to be resent the hotter versions of the cold food I’d ordered but I couldn’t be confident that this would arrive in sufficient time when I’d originally planned to be eating at 19:30 and this conversation was at 20:30. No offer of a credit voucher or refund for the cold and inedible food that is spent a lot of money on. Sad to say that we won’t be ordering from Pizza Point again — the food and customer service has been a big fat 0 this evening. Extremely disappointed.

JP

£7.20 for a quarter pounder cheeseburger meal way overpriced! And to top it off I didn’t even get a burger grilled fresh they chucked a pre cooked one on the grill, lovely just what I want, So I’m paying £7.20 for reheated food not good enough should be cooking me a fresh burger for that price.

Chloe L.

Absolutely disgusting customer service! I was shouted at on the phone, spoken over and hung up on. I paid for my order online whilst out, so when my parter took the takeaway he wasn't aware it had been paid for. So the delivery man asked for another £16 which he took from my partner. So in total they had taken over £30 for a pizza and burger. When I rang up to explain the man on the phone was extremely rude and unapologetic. I am so outraged at the customer service I received. He was shouting at me telling me it was my fault I had not informed my partner it had been paid for, he then didn't allow me to speak and then hung up on me. As a customer that ordered from pizza point on a regular basis I will never be using there services again!!! They now expect us to pick up the £16 that we were robbed of! Absolute joke if you ask me!!!

Sam B.

Food is great. Bit waited nearly 90mins (still waiting as I write this) for our order which is unacceptable. I called to be told 'it's on it's way'
The app counts down and says you can track your order but clearly doesn't work properly. I won't be ordering again

Rik L.

Pizza Point is a Countesthorpe institution!

Good pizza, fantastic kebabs, great burgers and Oh! - They do a blue cheese sauce is simply the best! All this at good, fair prices compared to most local takeaways.

Delivery is generally quick and the staff are affluent and polite.